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Stores > Computer Giants
  • Computer Giants

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  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10
Voice your opinion! Review Computer Giants by clicking a star below.
Rating 10/10

"Easy on-line order. Delivery date not explained in that I don't know where the part is coming from and can't guesstimate ground shipping time. highly recommend them and advise customer choose right products before placing an overnight shipping ask them first. best online store for seagate i ever seen. I'd like it by next Monday, but not enough to pay half the cost of the item additionally for express shipping. Free ground shipping is nice ;-) Thanks"

Rating 10/10

"their webiste is closed. they are no longer doing business.

Rating 2/10

"I purchased 4 Seagate Cheetah ST336753LC hard drives, I tried to get a single drive replaced under warranty and the problems just piled up after this

I called my sales rep in August 2007 to get 1 drive replaced under warranty. The sales rep set up a cross shipment, paid for this with my American Express card including overnight shipping. Gave the Sales rep the Serial number, Model number and the firmware revision of my defective drive on the phone, it was required. The sales rep sent drives that were supposed to be the exact same model and firmware out. The drives that were sent were not formatted correctly to the defective drives original formatted size and the firmware revision was also wrong. The drive was formatted smaller size than the defective drive and the drive failed to rebuild in the array. I purchased a hot spare on the same day and paid for overnight shipping on that drive, that drive was wrong firmware and formatted size. I called the sales rep immediately and told him the drives arrived with the wrong firmware and formatting. He sent out two more drives again that I had to pay for in full again and also for overnight shipping. These drives arrived incompatible. I called sales rep again the following day and told him we had the same problem again and told him that Computer Giants absolutely had to send the right drives this time, my customer was irate, told them to double check the firmware and formatted size of the drives so they would match the other drives in the array. I paid for those two drives also but they waved the shipping this time. Finally these drives worked. I paid $636 to to warranty a $99 drive. They refunded only $199 instead of $591.34

Called Seagate Corporate offices and Computer giants is not an Authorized reseller of their products. That means the drives that they sell are questionable if they are really OEM or retail drives that seagate would honor under their 5 yr enterprise drive warranty.

The sales people are rude they lie, and they also try to blame the customer for mis information. I lost 4 hours of billable time on this isseu pluse th $391 they still owe me. Had to get American Express involved.

Stay away from this company.

Rating 2/10

"I bought some RAM from this company, the order
was left at my residence unsigned for on at the door. I never authorized the order to be left unsigned. So needless to say, I never got the order. Computer Giants said they would put a trace on the order, and it has been over a month
now and they will not respomd to my emails until
I copy and paste ratings like this and send them to them, then they again make promises they will check on things and get back too me. Absolutely do not buy from this company, if you have trouble
or need assistance they will not respond too emails, they will take your money and do not provide any customer assistance, it has been 2 months now and this order still has not been resolved. Stay away from COMPUTER GIANTS, why do you think their rating is only 50%.

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Chicago, IL
Rating 10/10

"My order was cancelled due to a price mistake. The company quickly notified me and when I asked for a refund, they completed that quickly as well."

Rating 2/10

"I have done business with this company for years and did not start having problems until about a year ago. Since then, I have had trouble with them on several orders. On my last order, they showed the item I purchased as shipped on their website, but it didn't show up. When I called, I was first told it had shipped, then that it would ship, and then that it was on backorder. I did finally receive it. It was defective. I called and was assured that it would be RMA'd for a new replacement. I received an email saying I should wait for them to contact me with the RMA info. They never did. When I followed up later, they said that since their RMA policy was only for the first 30 days, I would not be issued and RMA. When I pointed out that I had contacted them within 30 days and that they were the one who had not responded within 30 days they tried to get me to go to the manufacturer for a refurb instead of the new replacement they were supposed to send me. When I persisted, they told me that the 30 days started from my invoice date and since I had contacted them 38 days after the invoice date, they would not issue an RMA on those grounds. I pointed out that the package did not ship until two week after the invoice date and that was their fault as well, and that I had not passed 30 days from receiving the package. Too bad, says the RMA department. We don't have the authority to change that. Who does, I say. Customer service, says RMA. I contact customer service. Seems they are going to help. Very nice lady promises to call me back. She does. I have to go to the manufacturer she says. I very nicely repeat that I do not want a refurb from the manufacturer, she politely puts me on hold and we get disconnected. I call back twice and get her voicemail leaving polite messages both times. She is new. I figure she may help me yet. But she does not return my calls. A few days later I receive a one sentence email. It says, "contact manufacture for warranty on this item." ComputerGiants has gone downhill and I will no longer do business with them. Also, a word of warning, many items on their site carry no manufacturer warranty, only a Computer Giants warranty. Do you really want to trust that you will be covered by these guys in the event an item fails? Think carefully about it."

Rating 2/10

"I ordered a high-capacity battery for my notebook. CG shipped a standard-capacity battery. Customer service was very difficult to get in touch with and very reluctant to issue an RMA. Once the RMA was issued, CG only credited my account for the value of the standard-capacity battery they shipped less a 15% restocking fee instead of the full amount I was charged on the order. It took another couple weeks of calls and time on hold to clear it up.
My emails to CG were ignored. The only way to work with them is on the phone and that always seemed to involve hangin on hold. While, in the end, I received my money back, CG made it extremely painful. I'll not be buying anything from them again.

Rating 2/10

"It took over a week to get the part shipped to Address, Have called the coperate office in NY and was told I would get a call back with the shipping number and no response back. I tried to call the 800 number and got a busy signal. "

Rating 10/10

"While Computer Giants has received many negative reviews, my experiences with this company have been very positive. I have twice purchased hard drives from them without any problems at all. In fact, on my most recent purchase, I ordered four recertified WD drives. They took the time to call me shortly thereafter that they had only one in stock but that they honor my order at would ship me one recertified drive and three new drives at the same price as four recertified drives. Further, even though my order was only $276, the drives were shipped for free and arrived a couple of days later. Many, if not most resellers wouldn't have taken the time to personally call to state that an order wasn;t in stock, not to mention shipping new items at the cost of a recertified item. That is what I call customer service. While I have noo doubht that some of the complaints regarding Computer Giants seen here are legitimate as not company is perfect, I believe that many of these complaints are due to the fault of the purchaser. I would not hesitate to do business with Computer Giants and would do business from with them again."

Rating 2/10

"Never order from a new vendor without checking the ratings.
Ridiculous - Ordered a "New, In Stock" item and heard nothing for weeks. Finally received it 1 month after order, having failed to raise anyone on the phones. I was about to contact the credit card company to deal with the issue. Now I have the disk and at least it works; let's hope it isn't "refurbished" - it's fishy that such a questionable retailer is the only one in the US selling this item.

Rating 2/10

"I ordered a replacement laptop optical drive, the NEC ND-6500A, from Computer Giants. The drive was listed as "new" on the site. The drive that arrived was obviously used and obviously pulled from an HP laptop. When I installed the drive into the laptop it was intended for, the drive didn't work at all. I sent an e-mail to their customer support but received no reply. I called to return the drive, the sales rep was somewhat rude, but instructed me to create an RMA online. At this point, I'm hoping to get my refund and do not intend to shop with them again."

Rating 2/10

"This store stinks. They do not return emails or calls. They were weeks late in shipping my order and I had to call them and demand that they care care of the problem. They have a stupid 7 day return policy and when I sent them an email about the problems I was having they ignored it. Stay away from them."

Rating 2/10

"You must phone this company, they are slow to respond to e-mails.

They also shipped an item to another customer using my company's FedEx account. When asked to be reimbursed for the shipping charge I was given the follwoing response.

"Dear Sir,

Unfortunately I cannot refund shipping costs if it was shipped on your account.

Jen Feldman
Customer Service Manager"

They then refused to respond to any e-mails sent following this.

The prices are good with this company but use extreme caution. I will never recommend or order from them again.


Rating 2/10

"CRAP service!!. I ordered a refurbished drive that arrived DOA. I tried it in multiple computers just make sure it was not my syatem that was the problem. Everytime I've called I've been told I need to call someone else for RMA or I get a voice mail. I leave my name, invoice # and phone number and have never recieved one call back to my 7 called. As of now I'm out $55 and my problem is not fixed."

Rating 2/10

"Notice in their reviews that since sometime in early 2004 almost every reviewer is very dissatisfied? People couldn't make this nightmare up. I think the current 6-month rating of 3.0 will continue to go lower. Very displeased and won't do business with them again. I spend $400,000 plus on replacement parts per year, and they will not receive any more of it. There listed pricing looked great, so I ordered a refurb controller card and twelve Ultra 320 72.8GB 15K rpm hard drives. The drives were listed as bulk, but Genuine HP/Compaq hot pluggable drives. The description and photo looked exactly like what I needed. (Because of warranty service I need the real thing with real HP part and serial numbers.)
They came in and they were used HP drive trays with the labels removed, and the drives were Seagate Cheetahs. I can't use them.

I called and spoke with "Eric" the same day they were received to request replacement materials and an RMA. Eric said their servers had crashed and they couldn't retrieve my order at that time but would try to help me the next day.

The next day I get a cold call (for future sales opportunities!) from the sales rep Eric, and surprise him when I mention we spoke the day before and asked if he'd makde any progress for me. Obviously he ended this call rather quickly after stating he was working on it.

The next day I called, and got the same story.
Then I spoke with "Eric" and "Jen" and was told they would have to re-create my order in their system before they could issue an RMA, since all record of it was lost.

At their request,I had to fax them a copy of my original invoice and packing slip so they could proceed.

It looks like they then erroneously created two new orders, and now my account history has two invoices in it, plus I have the original invoice I printed when the order was placed. However, I still cannot get an RMA. Now a month has passed and they apparently screen their calls as all I can get is Eric Partida (800-905-9885 x 105) or Jennifer Feldman(the RMA queen) on voice mail.

Multiple calls and messages were left, all I wanted was an RMA for these drives, and to receive the correct ones at the higher price. Fine, I understand their server failure and have been nothing but cordial to them. In return they have been 100% unresponsive. I am angry and would take them to small claims court for misrepresenting their product and costing me a lot of time, but of course their offices are on either coast and I am centrally located.

In the mail today, I received a copy of one of the "recreated" drive orders. The original order was paid via Paypal and I have no idea why I received this invoice with no explanation, no RMA, just a postmark from New York. I have only felt this ripped off one other time after ten years in the Internet business...and that was after my assistant sent a check to a company in one state that should have gone to a differnt company with the same name in a different state. Arrghh!

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