comfortup.com
203 reviews
9.17 / 10
  • ADDRESS
    33133
  •  
  • BUSINESS HOURS
    Monday to Friday 8:00 AM - 5:00 PM EST
    GENERAL PHONE
    n/a
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    customercare@comfortup.com
    SUPPORT PHONE
    1-855-337-0001

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • checkmark icon Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • checkmark icon UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • option not available Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • option not available Require User Registration
  • option not available Guaranteed Security

Other

  • option not available International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • checkmark icon RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile

Product & services pricing 0.00/10
Chance of future purchase: 0.00/10
Shipping & packaging: 0.00/10
Customer service: 0.00/10
Return/Replacement policy: 0.00/10
Click a star to Write a Review!
5/5
2015-07-15

"Very good experience! Great price + promo and quickly shipped!"

Helpful Cool

5/5
2015-07-14

"Customer service was great unit lookso good delivery was a little slow"

Helpful Cool

5/5
2015-07-13

"great phone lady , very patient and knowledgeable. would recommend to all.."

Helpful Cool

5/5
2015-07-13

"Did my research as I am very HVAC literate. Comfortup had the best prices, with the free delivery and the line set and control wire! Didn't know much about Gree, but the warranty was the best, and used a Mitsubishi compressor, and with inverter technology, the power draw was very low for an 18K BTU! I was very impressed with all other specs and downloaded all manuals and info from the Comfortup site! Placed the order with PayPal, and then the fun began. My address was not on delivery info, and the 40 foot Trailer that finally showed up days later had no lift gate. Order came from brain dead Baker Distribution in Jacksonville, who also shipped the wrong length Line set. Sandra at Comfortup stayed on top of everything and got it all straightened out in a matter of days as days went by. I bought duct cover set, did all the install last week, and had an HVAC Tampa Co do the final..... I give Comfortup a 5 star and everyone else a 1 star! I have already recommended 2 folks to go to Sandra for future deals! "

Helpful Cool

4/5
2015-07-13

"Works well and love the price buy it"

Helpful Cool

5/5
2015-07-08

"All components of the 5 Zone Gree Split Heat pump system were correct to our original order and everything made it in good order. Installation isn't complete as of yet to give any feed back on the functionality of system, but will add comments in the future. Would suggest that when delivery company contacts customer to discuss delivery schedule, to ask about route to delivery location to verify a long trailer will be able to navigate to its delivery point and if not, have a shorter tractor trailers available as delivery option. Understand the longer trailer can save on delivery costs, but not being able to navigate to the actual delivery point can be an issue. Delivery driver was very accommodating, but it put more work on him and I, and it made F.O.B at end of my road 200 yards from my house, which if we had damaged anything it would have been on me. It would have been nice to have the option of requesting a shorter trailer for delivery when the route had tight turns, narrow roads, or street signs making it difficult to maneuver the longer trailer. "

Helpful Cool

5/5
2015-07-08

"Great customer service! Helped me figure out my order in a very helpful and pleasant manner."

Helpful Cool

5/5
2015-07-08

"Driver was very polite and delivery right on time."

Helpful Cool

5/5
2015-07-06

"I received a TUVL215P but the bulb was broken. I called customer service and had me ship product back to Comfort Up at not cost to customer. Shortly thereafter I received a replacement bulb which was immediately installed and is working properly. Thank you for all the support!"

Helpful Cool

5/5
2015-07-06

"Delivered on-time, without damage, for the best price anywhere."

Helpful Cool

5/5
2015-07-06

"I had ordered an ac unit from a competitor and had to cancel my order because they mislead me. I went to the web site of Comfort up and their price was a little higher and I was nervous in ordering but after a few phone calls I ordered a unit and have been satisfied in my order and unit. Their phone is answered quickly and with someone that can answer your questions. I will buy from them again."

Helpful Cool

3/5
2015-07-06

"Had to pay another $3500 to get it installed, so wasn't great deal after all!"

Helpful Cool

4/5
2015-07-04

"I ATTEMPTED ORDERING A SCREEN FOR THE UNIT i ORDERED LAST FALL. THEY WERE OUT OF STOCK AND WAS SUPPOSED TO CALL WHEN BACK IN STOCK. NO CALL TO DATE.

i ORDERED AN IDENTICAL UNIT TO THE ONE i ORDERED LAST FALL AND THE PRICE HAD INCREASED 12%.
"

Helpful Cool

5/5
2015-07-02

"quick delivery. Product was well package. Everything good so far"

Helpful Cool

5/5
2015-07-02

"Excellent price very good customer service from purchase to delivery. I did most of the installation then had ac company finish it. Working nice. Will buy from comfortup again
.
"

Helpful Cool

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