• ADDRESS
    44125
  •  
  • BUSINESS HOURS
    6:00 AM-11 PM 365 DAYS A YEAR
    GENERAL PHONE
    1-866-651-0029
    FAX
    216-518-9968
  •  
  • SUPPORT EMAIL
    Chris@ClevelandPlasma.Com
    SUPPORT PHONE
    1-866-651-0029

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Review History & Profile See full Rating history

Product & services pricing 10.00/10
Chance of future purchase: 10.00/10
Shipping & packaging: 10.00/10
Customer service: 10.00/10
Return/Replacement policy: 10.00/10
Click a star to Write a Review!
5/5
2011-12-27

"Excellent Service. Highly Recommended."

Helpful Cool

5/5
2011-12-23

"Chris at Clevland Plasma was very helpful all the way through the whole sales process. Everything that he said would happen did happen. The Elite 70 inch TV arrived without any issues and works perfectly. Chris also had the best price around. I will use Chris's company again the next time I need to by anything that has to do with home theater equipment. "

Helpful Cool

5/5
2011-11-10

"I am favorably impressed with my recent transaction. Chris is simple and straightforward to deal with. Shipping was one week, reasonably priced and no different shipping price levels for different delivery times. Wall mount was a good price also.I recommend Cleveland Plasma without hesitation."

Helpful Cool

5/5
2011-11-09

"So many consumers buy into the misimpression that purchasing a television naturally entails a visit to one’s local Bestbuy, or punching in the site of a well known online electronics seller (a la Crutchfield). Considering the magnitude of the expenditure, it makes perfect sense to go with a trusted source, right? Well, yes, that is right. What really is a ‘trusted source’, though? By my thinking, it is a seller of goods that provides you with the promised merchandise, in new condition, at a fair price, and within a reasonable period of time. If you’re in the market for a television (or other high-end electronics), this review highlights an online seller that deserves to be at the forefront of your consideration: Cleveland Plasma.

I had been in the market for a Sony XBR 65HX929 more or less from the first day this new series of Smart TVs was announced. My goal was to have an ass-kicking set on which to play the next installment in the Elder Scrolls franchise (Skyrim), which releases this Friday, November 11th. When Sony delayed the release of the 65” display from September to a target of November, I was all but convinced that I would not have my new TV in time.

Much to my joy, the 65” 929 appeared ‘in stock’ on the Sonystyle site toward the end of October. I refused, however, to pay the full retail price of nearly $6,000. In a market of heavy demand and limited supply, Sony, of course, was not going to budge at all on the price. Again I was faced with the disconsolate reality of not having my new TV by November 11th.

Enter Chris Majoros, proprietor of Cleveland Plasma.

Cleveland Plasma is the real deal, a small, high quality gem among an assortment of much larger, but vastly flawed diamonds. After taking stock on the AVS forum of Cleveland Plasma and Chris’s well-advertised reputation for competitive pricing, integrity, and uncompromising customer service, I dropped him a mail and requested that he put me on his list for a 65” 929 (whenever it was that he received them). Again, I didn’t expect to have my television by November 11th. Beginning with this expectation, Chris renewed my faith in optimism.

Last week, on Thursday, Chris contacted me to let me know that he had received a small stock of 65” 929s. We spoke on the phone soon thereafter and finalized the purchase. Within 24 hours, I had the invoice and the requisite tracking information. My television was on the way. At this point, I was still less than hopeful that I would receive the set by the next Friday, Skyrim’s release. Chris, however, has been in the business of online electronics sales for a very long time, which apparently has afforded him ample opportunity to assess the performance of the shippers he uses.

On Monday of the following week, the set had already arrived to the shipper’s location in my state. By Tuesday at 10:00 AM, the set was sitting in my living room. It took only 2.5 business days for Chris to get me the television. 2.5 days. Considering BestBuy and Crutchfield don’t even yet have this set in stock, how can you not be impressed by Chris and Cleveland Plasma? If that’s not service, I don’t know what is.

Chris is a no-nonsense guy who explains things in a very polite and equally direct way. You won’t get the slimy lip-service that the reps (who ‘don’t work on commission’) lay on you when you roll into Bestbuy. Nor will Chris tell you what you want to hear just so you’ll purchase from him. If he has in stock the television you want, he’ll give you his price and explain very clearly his protocols for ensuring the best service possible. He makes the process exceptionally clear and straightforward.

I should also mention that Chris beat everyone else’s price (keep in mind that by beating their price, he was beating their pre-sale price; almost no one outside Sony even has the 65” 929 in stock!) by such a considerable margin, I was able to afford a full surround-sound system to go with my new set.

With Chris and Cleveland Plasma, you get everything: price, integrity, convenience, and service. This is an outfit that leaves no stone unturned when it comes to customer service. My lasting impression of Cleveland Plasma is that they genuinely want to make you happy. After all, their branding is not being shoved in your face every time your favorite show goes to commercial. Word of Cleveland Plasma’s efficient and honorable business practices are spread by people like me, satisfied customers who did their research and decided wisely to spend their money (and less of it) with a truly reputable online vendor.

Do yourself a favor before purchasing from any of the cliché stores. Give Chris at Cleveland Plasma a call. You won’t regret it.

Thanks for making it possible, Chris, for me to see Skyrim for the first time on the full array, locally dimmed beauty of my new Sony!

--David from New Jersey
"

Helpful (1) Cool

5/5
2011-11-07

"Awesome TV for a very good price. Shipping was very fast (only took a week from purchase date), and shipping cost was very reasonable. After looking for months for a good TV under $3000, this was the best deal I could find.

The picture quality is amazing, and no problems have come up yet.
"

Helpful Cool

5/5
2011-11-07

"Chris was great to work with communicated well and called back to make sure order was correct. The Panny plasma is perfect and I will tell others to use this Merchant. Thanks for the great job. "

Helpful Cool

5/5
2011-11-06

"After reading many reviews and studying my viewing area, I had decided to buy a Panasonic TC-PV55VT30 plasma TV. The local Best Buy didn’t even have one in the store and they wanted big dollars to buy it from them. I was reluctant to buy a large and expensive plasma TV over the internet, but after reading reviews, reading enthusiasts’ websites feedback, and checking the BBB, I chose Cleveland Plasma. I’m glad I did.
Cleveland Plasma had the best price and shipping was included. I spoke with Chris M when I called. I told him what I wanted and verified the price. Although he asked if I wanted/ needed any other components or extended warrantee, there was no pressure to buy them. He fully explained the shipping process and my responsibility to check and test the TV before I signed for it. He even told me how to open the box and run the test! He later followed that up with an e-mail describing the same thing. He made it clear – if anything is wrong, don’t accept it and they will ship me a new TV. That was not needed.
Everything went very well. As Chris told me, I got an e-mail from the shipping company to set the delivery date. Although you can use e-mail, I called the shipper to set a delivery date (and correct the spelling of my street) - they were very polite and set the date I wanted. The delivery truck came as planned. The box looked like it never left the factory. The delivery guy was VERY helpful. Without asking he helped me to unpack the unit, attach the base, test it, and even helped me move my old 150 pound TV out of the way and put the new one in its place. Needless to say I tipped him well.
I am very pleased with the entire transaction and will be recommending Cleveland Plasma to my friends and family. Thanks.
P.S. Did I mention that I am absolutely amazed by my new Panasonic TC-PV55VT30?
Jeff K
"

Helpful (1) Cool

5/5
2011-11-05

"Great price! Told me step by step how to receive tv, and check it for any damage when it arrived. Everything went smooth, and I was e-mailed all tracking info as soon as tv shipped. I will be using them again in the future."

Helpful Cool

5/5
2011-11-05

"I bought a Panasonic 60" GT30 and Cleveland Plasma had the most competitive price on the market. At first, I was a bit apprehensive because I am used to shopping through brick and mortar stores or through Amazon. However, due to the price I was getting I thought it was worth taking a little risk. Boy am I glad I did. The TV arrived in perfect shape and I am very happy with the level of customer service and the ability to reach the store whenever I need to do so.

Another advantage of going with Cleveland Plasma is the ability to learn about the ambiguities that are typically exploited by online sellers with respect to extended warranties. Typically, a company selling a three year warranty really is only selling you a two year warranty. Gotta read the fine print. The reason is that the first year is typically covered by the manufacturer and the extended warranty (typically) overlaps with the manufacturer's warranty. With Cleveland Plasma, I picked-up an extended warranty that started after the manufacturer's warranty lapsed, giving me the benefit of an extra year of protection.

One other thing to be aware of is that the company does charge for shipping. However, their prices are so much better than other stores that even with shipping charges you're coming out ahead of stores like Amazon. Amazon tends to build the cost of shipping into their products and then offers "free" shipping to lure unsuspecting customers.
"

Helpful Cool

5/5
2011-11-05

"Purchased the Sharp LC80LE632U on the 26th of October from Chris at Cleveland Plasma and had it delivered on the 4th of November, 3 days ahead of schedule!! The set is beautiful, works great, and the delivery guys were first rate. Many thanks to Cleveland Plasma for an enjoyable buying experience. Did I mention he had the best price around? "

Helpful Cool

5/5
2011-11-03

"Absolutely awesome company to work with and had the best prices! Don't believe me, call them!"

Helpful Cool

5/5
2011-10-13

"Top notch experience all the way through. Chris was great to work with and the Panasonic TC-P55VT30 is amazing. The shipping service was very good and the TV arrived in great condition. To top it all off, the price was right on this new model. Oh, and it arrived very quickly.

Do your self a favor and try Cleveland Plasma if you are shopping for home AV equipment.
"

Helpful Cool

5/5
2011-10-13

"As a member of the AVS forums, I'd seen numerous glowing references to Cleveland Plasma's performance as a vendor and and seen the helpful information Chris had posted. When it became time to replace my HDTV, I turned to Cleveland Plasma. I selected a Mitsubishi WD-73740 and priced it at several on-line and brick and mortar stores. Cleveland Plasma's price was competitive and their good reputation cinched the deal for me. I ordered the HDTV and a 3 year extended warranty from them. Shipping was rapid and the delivery of this massive display was handled professionally and without fuss. I can't recommend them more highly."

Helpful Cool

5/5
2011-09-22

"The trucking company (Land Air)that was shipping my tv never contacted me that the delivery was cancelled. I had to call them to find out. They promised that they would deliver it the next day. I called again and it seems it wasn't loaded on truck and would have to be rescheduled. Called Chris at Cleveland Plasma; who was very happy to make a phone call. Within 1 hour I got a call from the trucking company to say they would be calling a driver back to pick up my tv and deliver it that day. A tractor trailer pulls up and has only my televsion in it. Driver said he was called off his route from another area and sent to drop my tv to me. Chris followed up with a phone call that day to make sure things went well. He also followed up with emails. The whole process with Cleveland Plasma was very easy; Chris and his employees are very helpful and friendly. The price are extremely competitive. I would highly reccommend checking out his site and compare it to any other electronics store before purchasing. Chris is also found on some HD forums and is very knowledgable and helpful with questions about products. Thank you Chris and Cleveland Plasma for your outstanding customer service which is a quality that has been lost on many businesses."

Helpful Cool

5/5
2011-07-30

"Chris went out of his way to help me arrange shipment in a fairly unique situation. Fantastic service all around and a great guy to deal with. And all the better, extremely competitive pricing. I'd not hesitate to buy from Chris again in a heartbeat."

Helpful Cool
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