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Great Service...Great Experience!!
"I have been looking for a TV for about 2 months now and i came across Cleveland AV. I e-mailed them and within 2 minutes i received an e-mail back with an offer. The Price i was quoted was amazing and the TV order was completed on Tuesday Morning. The TV was shipped on FedEx later that day and I was able to track my TV within hours. The TV arrived Today(Friday) even with Thanksgiving yesterday!! The TV was double boxed and padded more than i had thought it would be and arrived in PERFECT condition! It was set up and working within minutes!! If you are looking for a QUALITY TV avoid the Big Box stores and order from this company. Customer service was awesome(WAAAAAAY Better than anything i ever dealt with from Best Buy) and the entire process was easier than i could have ever imagined!! I recommended this company to my friend and he had the EXACT SAME EXPERIENCE!! "
Broker- must be a broker for another company
"I would not recommend; once a transaction was discussed, 2 different companies were mentioned, cancelled the order, then they tried to hit my credit card for another $4k; do yourself a favor and purchase at Costco, use your citiibank CC and get a total of 7 years warranty. They are NOT I licensed dealer for LG. Be careful the invoice they give may be different than what they charge you. "
LG 65B7A purchase - Great price, great service, fast shipping
"I had been following the Oled TV prices all year and had talked to several online retailers. Many of the online retailers are bait and switch operations, and have no problem lying to you about the TV you are inquiring about (panel made in China vs. Mexico, 8bit vs 10bit, etc.). This was not the case with Cleveland AV. I spoke to both Chris and Rich, who were extremely helpful and honest. I had a good feeling after talking to them and ended up purchasing the LG Oled from them at a great price. They are extremely easy to get in touch with, available 6am - 11pm all days of the week. They even gave me their cell phone number and kept in touch daily through email after the purchase. I ordered the TV Tuesday afternoon and it was delivered 3 days later on Friday afternoon. It arrived via FedEx and was double boxed. It was in perfect shape and looks and works great. I would highly recommend ClevelandAV to anyone and plan to use them for all of my future electronic purchases. "
Good experience all around
"Quick delivery with no issues and greatly reduced price.Would use again."
Unbeatable price and fine servce
"I looked at many possible vendors for my 65" OLED TV, including some on eBay with similar prices. But in the end I decided to go with a "real" business with lots of positive reviews, here and also on online forums. My set arrived in perfect condition four days after I placed my order. It was double-boxed with a few dings in the outer box, but the inner box was untouched. If I could change any thing, I would have preferred a different shipper. It was Fedex Ground, and they left the huge box precariously perched on my small front landing."
LG OLED 65B6P
"Awesome service!! Great price. Chris a pleasure to deal with. Honest and informative. Compare his service against other online retailers....no comparison."
"Delivery was extremely quick, especially considering that the product was purchased right before Christmas. Also, the price was $300. better than Amazon or any other competitor."
Excellent price, amazing delivery.
"I stumbled upon Cleveland Plasma after doing extensive research on a new OLED panel. I was just about to check out via major retailer when I figured I'd at least give these guys a call. I spoke with one of their associates and he gave me some solid quotes right off the bat, but mentioned that he would have Chris, the owner, give me a call. I received a call shortly thereafter and their pricing structure was extremely competitive. That and I've heard nothing but good things, so I decided to pull the trigger and buy from them. Their price was significantly lower than anyone else out there. I was told that delivery would take 5 to 7 days, but I actually got a call later in the afternoon confirming that my TV was already ready for delivery! Turns out they had a distributor in Texas. The delivery guy was on time and helped me unbox the TV. They will require that you inspect the TV for any issues, but mine came in flawless. This was an excellent experience and highly recommended. I am going to refer my friends to Cleveland Plasma going forward. Thank you Chris and team! You certainly lived up to your reputation! "
Super to Deal with
"Cleveland Plasma was one of the best experiences that I have had with an online purchase in a long time. I tried to purchase my 65" OLED from another online company and I was skeptical to try another one since the first was so horrible. Chris was very honest and helpful. When I went to try and order it he said they were out of stock and waiting for a new shipment and I thought, here we go again! I was very surprised when he called me to say that he had received them in and he would ship immediately if I still wanted it. The order was received in excellent shape and we love the TV. I would highly recommend ordering from this Company. "
"I purchased an LG 65" OLED TV (65EF9500) online from them because they had a very competitive price and excellent reviews. I wish I could say the transaction was problem free but it wasn't. My TV arrived on schedule but wouldn't power up. The LG power indicator was lit but nothing on the screen. Turned out that the TV was damaged in shipping and the display had a small crack in the lower left corner, just under the yellow power rating sticker which kept us from finding it right away.I called CP and they had another brand new TV on its way within a couple of days. It was delivered this morning and they picked up the defective unit at the time. The new unit is working perfectly.It's easy to givea 5-star review when everything goes smoothly, but a vendor's true nature shows thru in how they deal with the problems that invariably come up. Chris from CP was on top of things, from the initial ordering to issuing the tracking# and then in replacing the damaged unit. I never had that anxious feeling that my order was in jeopardy. I'd order again from the in a heartbeat."
"Absolute 5 star experience. Worked with Chris on our LG 55 OLED 4K TV. Super experience and saved a LOT of money by buying here. Item came Fed Ex rapidly and very well packed (TV box within a padded outer box. Set up proved easy.Chris was very patient and helpful as we had some issues with my credit card company. But we got them worked out with his help.And what a great TV. Definitely the best picture quality out there. And the 3D is unbelievable. Much better than what you get in the theater."
"Worked with Chris in purchasing the LG 55EC9300 and he was simply awesome. He's really on top of things and responded right away to my emails. I had shopped around and saw some low prices on places like Abes of Maine, East Coast TV, etc etc and they all had horrible reviews (scammers). Chris is upfront and true to his word - the price he quoted me is the price I was charged without dealing with any of the shady upselling tactics those other sellers use. I ended up saving over $800 compared to the big retail stores AND had excellent service the whole way through. I ordered my set on Sunday and I had it by Thursday of the same week with standard shipping !!! Registered my warranty right away and no problems at all. I will be recommending Cleveland Plasma to my friends in the market and definitely will return in the future should I need to make another purchase. "
"I ordered a LG model #55EC9300 55" Full 3D OLED from Cleveland Plasma now Cleveland AV and they far exceeded my expectations and well as the LG OLED TV. Cleveland AV had the best prices, best customer service I've ever seen, most honest, integrity, willing to work with you and they bend over backwards to make sure you are satisfied. I ordered the LG TV this weekend over eBay and had my TV by Wednesday. The LG OLED TV is truly amazing. I highly recommend this TV you will love it. The picture is absolutely amazing! Set-up is a breeze. Everything worked great on the TV, we connected an Apple TV box on HDMI 3, and works great! The internet content, even regular TV is crystal clear, amazing colors, black is true black on OLED TV, no backlighting. Cleveland did a great job shipping through Conway freight. TV came with no damage, powered up right away, with an amazing picture out of the box. Thank-you Cleveland Plasma (Cleveland AV)!!!! You're the best!!!!"
"Saw another post on Cleveland Plasma and wanted to pile on (positively). Went shopping for a Sumsung 64" plasma and the best price was from Abe's so I ordered online but then got a call from them telling me that the item I ordered was not US made; Samsung's warrantee was no good; the free wall mount they were giving away needed to be upgraded; and, I needed expedited shipping to my NorCal very remote location - all of this and a US made Samsung for a mere $750 more (and then the negotiations began). Tried East Coast TV but when it got to shipping to my location, they hung up. I saw a Consumer Reports post lauding Cleveland Plasma and called Chris. One low price. No upselling. Warned me that the TV might take awhile to arrive but it got to me in 5 days. Can't say enough about them. They are my go to from here on out."
"If I was reading this review it would be hard for me to believe it, but I am writing it! I could hardly believe that I placed my order to Chris (who is the owner of the company) on Friday at 11:54 AM. I ordered a Sharp LC-90LE657U TV, that is a 90" TV (no small item), and received the TV in less then 24 hours. We were looking at our new TV at 11:00 AM, and by the way, it was by far the best price I had found, and I was looking for months for this TV. Thanks Chris for your integrity and GREAT PRICES!!! "