don't buy from this company.. they liar nothing else
"they advertising listing best item u wan to buy & then after u paid they ship it for u wrong item .. then later u contact the they force u neither accept offer prices term which u can buy direct from them or another seller cheaper or u must ship it back.. they excuse out of stock but they send it out to or rather they honest email u to let u know so can be aware either not able get item or u can get refund back to your account or can buy another product or some one else.. waste us time & got cheater or liar from this company .NO i DO NOT recommend this webside from any one else http://www.chainreactioncycles.com/account/leaderboard/submissionPage.jsp?bvdisplaycode=5230-en_gb&bvappcode=rr&bvproductid=prod64149&bvpage=http%3A%2F%2Fchainreactioncycles.ugc.bazaarvoice.com%2Fsubmit%2F5230-en_gb%2Fprod64149%2Fsubmitreview.htm%3Fauthsourcetype%3D__AUTHTYPE__%26campaignid%3DBV_REVIEW_DISPLAY%26format%3Dembedded%26innerreturn%3Dhttp%253A%252F%252Fchainreactioncycles.ugc.bazaarvoice.com%252F5230-en_gb%252Fprod64149%252Freviews.djs%253Fformat%253Dembeddedhtml%26return%3Dhttp%253A%252F%252Fwww.chainreactioncycles.com%252Fus%252Fen%252Fselle-italia-slr-superflow-saddle%252Frp-prod64149%26sessionparams%3D__BVSESSIONPARAMS__%26user%3D__USERID__&bvc"
Horrible customer service. Stay away.
"First time, I deal with them and that is definitely the last. I wanted to cancel my order minutes after the purchase, big problem, they did not answer their phone at all and their Chat service is a joke it does not work, so they make it impossible for you to contact them. Then I had no choice but to email them and they answered saying sorry, it is already in the dispatch process. Are you serious, it is just a paperwork mumbo jumbo, the item has not even been packaged and not left their premises yet and they can’t cancel it? All that send red signals for me. No doubt their customer service is badly left to be desired. For me, they are definitely on the never buying again list. My bad, I should have checked their shocking reviews before jumping in. "
U.S. BUYERS BEWARE!!
"If you live in the United States, DO NOT purchase from ChainReactionCycles!! Their website is NOT compatible w/ US phone numbers, and does NOT maintain accurate info as it is typed. I placed an order as a gift for my son-in-law, and while the info was correct before payment was made, it was a MESS as soon as I paid!! I recognized the errors immediately, but there was no option available to make corrections. By the time I was able to locate contact info for them, I was informed I was past my 5-minute window to make corrections. UNITED STATES BUYERS BEWARE! Customer service refused to work w/ me! Spend your money somewhere else!!"
"Lost package. This seems to be a common problem with wndirect and Wiggle. But Chain Reaction's response wasn't helpful. After waiting 10 days for my backpack, they tell me they will contact the carrier and I will have to wait 5 more "business" days. Then, I have the opportunity to call *them* back, instead of them giving me continual status about where my package might be. 4 different tracking sites, each with a different idea of where the package is. Electronic notice sent to Miami, Florida, package was flown to Los Angeles. Has already taken 5 days to travel 7.4 miles, before the final 300 miles trip to my door, and still in transit, according to the "tracking". "
free shopping but not reliable
"Bought mtb bike components to replace my broken rear mech. It's been 16 day now and I don't still have it. They promised 4-7 working days. So frustrating, because you ruin your workout for saving few bucks. (compare with other sellers) . And now I have wait for the product to arrive before I can cancel. "
Untruthful and time wasting
"I was informed "Your order has now been fully dispatched" and then 4 days later "The following items on order XXXXXXXXXXXXX have been CANCELLED and REFUNDED". "If you have not requested this cancellation it has happened because the item is no longer available."So how was it fully dispatched if it was not available??? I can only assume they set orders as dispatched, so it appears like they get onto them quickly and have them out the door.It's now 11 days on and my order still hasn't hit the postal system!?!"
CRC used to be great.... now they are at the bottom
"Chain Reaction Cycles used to be awesome, I placed many orders through them... they were processed timely and shipping was always very fast. I am now still awaiting my shipment by some unknown carrier.... also I cannot even find my order on my online account. I don't know what they did to this company but I doubt I will order from them again."
Fraudulent...sent me a box of junk.
"I ordered a Thule 598 bike carrier to be sent to my address in California. What I recieved was a large box of “johns incredible pizza” baseball caps and three xs shirts. I immediately filed a claim thru PayPal to get a refund. "
Wrong goods sent to me n i have no refund on return shipping
"CRC stupid workers gave me wrong goods i bought, but return policy states no refund on return shipping. How can u accept this stupid mistakes caused.by CRC n customers have to pay for return shipping? I m only asking them to give the right goods to me. NONSENSE"
"Ordered several weeks ago. only received half my order. Filed a ticket. took over a week to get a response that my item had shipped( no tracking # provided and to expect it shortly). That was over a week ago and I still haven't received the item. Emailed again and no response in 3 days.customer service - 0"
Order stuck in processing ,
"Order still in processing after should have been delivered week ago , no reply from emails , used chat when available which is hardly ever - they had to contact warehouse and get back , no surprise never got back to me - terrible customer service . Would not use them again and not recommended as would have bought item from 100 different places if known ,,"
used to be awesome
"crc used to be awesome but now they're terrible. orders come fragmented and consistently incorrect. their customer service just doesnt give a **** either. they like to include that little banner at the bottom of their emails that says they won some bullshit award for customer service in 2013, but this is 2017 and they have severely fallen off. after this last order/fiasco with them, i wont be buying from them again and i urge everyone else not to as well "
Items not dispatched - No satisfaction from CRC
"Non dispatched Items - No satisfaction from CRCRecently ordered 3 items from CRC. One item arrived as part delivery. The remainder did not arrive despite my having received dispatch notification email with a tracking number included.I checked the tracking number with the delivery company but they had NO MATCHING NUMBER.Trying to contact CRC was difficult as their chat system seems to be usually in UNAVAILABLE status, and on those rare occasions when it is AVAILABLE it is usually BUSY and when I was finally able to get access it took quite a while to progress in the queue. I did eventually get through and the CRC operator told me to fill out a 'lost in the post form'. which he emailed to me. The form was in a proprietary format so I was unable to open it. Next day he sent the form as an email and I duly completed it. I did not receive any prompt response and when I emailed a status enquiry next day the same operator told the form was not filled in correctly as I had not signed it. I should mention here that I am only temporarily at this address and have no access to to printer or scanner. I explained this to the CRC operator, and also sent him the original dispatch email I had received from CRC with the item tracking number, and also a link to the delivery company's tracking facility where CRC could verify that they had not in fact really dispatched the item at all. No response from CRC.The whole episode has been very frustrating and aggravating for me.Thankfully the items in question were not of great financial value. I have learned that 1. CRC's dispatch processes are problematic (items not sent)2. CRC does not seem to understand it's own dispatch process (unable to verify dispatch locally with tracking number).3. CRC has zero interest in resolving the problems that it causes (customer obliged to do all the investigation and declare they are not a thief)4. CRC is very comfortable in alienating customers ( unhelpful ad slow-or-non-responding staff)I won't be using or recommending CRC again."
Chain Reaction Cycle cancels your order without your request.
"So here it goes. I was shopping with CRC for many years, and they were quite reliable and honest, to my opinion. However, just one week ago I decided to order a bike for my kid. Nothing special, 250 USD. After 4 days I received an email. `Your order has been cancelled, maybe because the bike is not in stock.` So I ordered another one, and the same email. No explanations, nothing. Zilch. So I emailed customer service, and received an email from an employee, called Marta C. Customer Service Advisor, who quite rudely implied that I am possibly a scammer and from now on I can only use a bank transfer as payment method or I can also get the freak off and shop elsewhere. And all this after over 6+ years of purchases, and endless number of people in various countries, to whom I recommended shopping with CRC.Well, I called them, and called them again and they implied all kind of problems, on my side, none of which were the case in the end. All in all I spent 1 hour dealing with this nonsense.At the end, it was their new security system that blocked people like me from making purchases.So yeah, you decide, if you want to deal with these kind of unprofessional people. And these kind of Customer Service Advisors who tells you to go away and shop elsewhere, without giving you any benefit of the doubt. I will definitely follow her advice. And will definitely tell others. Thanks"
"Sometimes certain vintage parts can be difficult to obtain. I ordered some dust and oils seals for suspension and they did indeed have them, shipped them quickly and communicated very well. The parts arrived in a timely fashion and I have no complaints. "
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