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U.S. BUYERS BEWARE!!
"If you live in the United States, DO NOT purchase from ChainReactionCycles!! Their website is NOT compatible w/ US phone numbers, and does NOT maintain accurate info as it is typed. I placed an order as a gift for my son-in-law, and while the info was correct before payment was made, it was a MESS as soon as I paid!! I recognized the errors immediately, but there was no option available to make corrections. By the time I was able to locate contact info for them, I was informed I was past my 5-minute window to make corrections. UNITED STATES BUYERS BEWARE! Customer service refused to work w/ me! Spend your money somewhere else!!"
"Lost package. This seems to be a common problem with wndirect and Wiggle. But Chain Reaction's response wasn't helpful. After waiting 10 days for my backpack, they tell me they will contact the carrier and I will have to wait 5 more "business" days. Then, I have the opportunity to call *them* back, instead of them giving me continual status about where my package might be. 4 different tracking sites, each with a different idea of where the package is. Electronic notice sent to Miami, Florida, package was flown to Los Angeles. Has already taken 5 days to travel 7.4 miles, before the final 300 miles trip to my door, and still in transit, according to the "tracking". "
free shopping but not reliable
"Bought mtb bike components to replace my broken rear mech. It's been 16 day now and I don't still have it. They promised 4-7 working days. So frustrating, because you ruin your workout for saving few bucks. (compare with other sellers) . And now I have wait for the product to arrive before I can cancel. "
Untruthful and time wasting
"I was informed "Your order has now been fully dispatched" and then 4 days later "The following items on order XXXXXXXXXXXXX have been CANCELLED and REFUNDED". "If you have not requested this cancellation it has happened because the item is no longer available."So how was it fully dispatched if it was not available??? I can only assume they set orders as dispatched, so it appears like they get onto them quickly and have them out the door.It's now 11 days on and my order still hasn't hit the postal system!?!"
CRC used to be great.... now they are at the bottom
"Chain Reaction Cycles used to be awesome, I placed many orders through them... they were processed timely and shipping was always very fast. I am now still awaiting my shipment by some unknown carrier.... also I cannot even find my order on my online account. I don't know what they did to this company but I doubt I will order from them again."
Fraudulent...sent me a box of junk.
"I ordered a Thule 598 bike carrier to be sent to my address in California. What I recieved was a large box of “johns incredible pizza” baseball caps and three xs shirts. I immediately filed a claim thru PayPal to get a refund. "
Wrong goods sent to me n i have no refund on return shipping
"CRC stupid workers gave me wrong goods i bought, but return policy states no refund on return shipping. How can u accept this stupid mistakes caused.by CRC n customers have to pay for return shipping? I m only asking them to give the right goods to me. NONSENSE"
"Ordered several weeks ago. only received half my order. Filed a ticket. took over a week to get a response that my item had shipped( no tracking # provided and to expect it shortly). That was over a week ago and I still haven't received the item. Emailed again and no response in 3 days.customer service - 0"
Order stuck in processing ,
"Order still in processing after should have been delivered week ago , no reply from emails , used chat when available which is hardly ever - they had to contact warehouse and get back , no surprise never got back to me - terrible customer service . Would not use them again and not recommended as would have bought item from 100 different places if known ,,"
used to be awesome
"crc used to be awesome but now they're terrible. orders come fragmented and consistently incorrect. their customer service just doesnt give a **** either. they like to include that little banner at the bottom of their emails that says they won some bullshit award for customer service in 2013, but this is 2017 and they have severely fallen off. after this last order/fiasco with them, i wont be buying from them again and i urge everyone else not to as well "
Items not dispatched - No satisfaction from CRC
"Non dispatched Items - No satisfaction from CRCRecently ordered 3 items from CRC. One item arrived as part delivery. The remainder did not arrive despite my having received dispatch notification email with a tracking number included.I checked the tracking number with the delivery company but they had NO MATCHING NUMBER.Trying to contact CRC was difficult as their chat system seems to be usually in UNAVAILABLE status, and on those rare occasions when it is AVAILABLE it is usually BUSY and when I was finally able to get access it took quite a while to progress in the queue. I did eventually get through and the CRC operator told me to fill out a 'lost in the post form'. which he emailed to me. The form was in a proprietary format so I was unable to open it. Next day he sent the form as an email and I duly completed it. I did not receive any prompt response and when I emailed a status enquiry next day the same operator told the form was not filled in correctly as I had not signed it. I should mention here that I am only temporarily at this address and have no access to to printer or scanner. I explained this to the CRC operator, and also sent him the original dispatch email I had received from CRC with the item tracking number, and also a link to the delivery company's tracking facility where CRC could verify that they had not in fact really dispatched the item at all. No response from CRC.The whole episode has been very frustrating and aggravating for me.Thankfully the items in question were not of great financial value. I have learned that 1. CRC's dispatch processes are problematic (items not sent)2. CRC does not seem to understand it's own dispatch process (unable to verify dispatch locally with tracking number).3. CRC has zero interest in resolving the problems that it causes (customer obliged to do all the investigation and declare they are not a thief)4. CRC is very comfortable in alienating customers ( unhelpful ad slow-or-non-responding staff)I won't be using or recommending CRC again."
Chain Reaction Cycle cancels your order without your request.
"So here it goes. I was shopping with CRC for many years, and they were quite reliable and honest, to my opinion. However, just one week ago I decided to order a bike for my kid. Nothing special, 250 USD. After 4 days I received an email. `Your order has been cancelled, maybe because the bike is not in stock.` So I ordered another one, and the same email. No explanations, nothing. Zilch. So I emailed customer service, and received an email from an employee, called Marta C. Customer Service Advisor, who quite rudely implied that I am possibly a scammer and from now on I can only use a bank transfer as payment method or I can also get the freak off and shop elsewhere. And all this after over 6+ years of purchases, and endless number of people in various countries, to whom I recommended shopping with CRC.Well, I called them, and called them again and they implied all kind of problems, on my side, none of which were the case in the end. All in all I spent 1 hour dealing with this nonsense.At the end, it was their new security system that blocked people like me from making purchases.So yeah, you decide, if you want to deal with these kind of unprofessional people. And these kind of Customer Service Advisors who tells you to go away and shop elsewhere, without giving you any benefit of the doubt. I will definitely follow her advice. And will definitely tell others. Thanks"
"Sometimes certain vintage parts can be difficult to obtain. I ordered some dust and oils seals for suspension and they did indeed have them, shipped them quickly and communicated very well. The parts arrived in a timely fashion and I have no complaints. "
CRC doesn't live up to what they say
"Bought a front air fork upgrade for my bike on a Sunday. I paid EXTRA to have it shipped to me within the same week so I could put it on my bike for a weekend trip. Their policy and website says any item ordered with priority shipping paid will arrive within the week, arriving by Wednesday if ordered on sunday. OK I thought. 1st they failed "dispatch" my order on the date they said they would, already annoyed.. but it was only one day. A day later it gets dispatched, but the tracking number was worthless for 2 days...by which time it shouldve already been at my doorstep as they advertised. Couldnt track my package, come to find out their lazy **** didnt ship my stuff out. My tracking code wasnt working until i had them update it thr day it was supposed to arrive. Finally had them ship it out and im still waiting for it to arrive a week later. Why even charge me for priority shipping when there's nothing priority about it. These guys claim they're busy, but that's no excuse when CRC was paid to send it out in the time frame advertised.. and then CRC failed to do so. I think theyre a bunch of lazy **** in the UK. will never order from them again. They don't live up to what they say.. plain bad business practices."
Lack of communication and slow!
"Waited 10 days after ordering to check when delivery would be, told another week because of the high volume of custom builds taking priority. Not nice to be made to feel like a second class customer but agreed only to be told 2 days later it wasn't in stock!! Unbelievable. Obviously the lack of communication is internally as well as with customers. Do not order from here unlessYou're prepared to wait a month for delivery! "