Quick and easy reselling of our phones.
"We were very happy with our experience in selling our old smartphones. The process was quick and easy and we had the cash in our account in about two weeks. "
Set a reminder to follow up
"Once I wrote a review and reached back out, I had my check in less than a week. But, had I not been the one to follow up I’m not so certain i would have. It was nearly 10 weeks with no contact from them and, although I did receive all of the initial emails confirming receipt of my order, the phones, etc... their reasoning for the radio silence is that the email they sent me (to tell me I needed to unlink one of the phones from my Apple account) must have gone to my spam folder. I couldn’t find it, but if that’s a common occurrence they should make it practice to follow up with a phone call at some point. So, if you place an order, I’d also set a reminder for a couple weeks later so you don’t forget to follow up if you haven’t heard back. "
Long time to pay
"Kept following up and then would hear back 3 days later, have you responded to our email, didn't receive email, we will send again, wait a couple of days, we don't agree with your assessment, wait three more days, contact them, did you respond to the email, didn't receive, we will send again, wait three days, contact them, three days later, did you respond to the email, didn't receive. They obviously were entering my email incorrectly since i checked and I have entered it correctly. Finally received email, waited three days contacted again, did you respond to email, yes, oh, ok. Three days later, check in the mail. Took over 6 weeks. Sold another phone at the same time and it took three days. Stay away from this company."
“Customer received a revised price quote. We sent an email for Approval and we never received a response. Customer contacted us via our contact page and we replied ASAP. He informed us that he had deleted the email address that was used to place the order. We then updated his order with new email address and resent the revision for approval and didn't receive a response. He again contacted us via our contact page and we replied ASAP asking if he received the revision email and if he responded Accept or Decline. He apologized and stated that he didn't realize that he needed to reply Accept. Once customer accepted, payment was issued. Not sure why this review is active as we sent resellerratings all the email encounters between us and the customer showing the above.”
"I sent in an iPhone 6 in flawless condition. 6 weeks later they sent me an email saying it was cracked and they wouldn’t pay the full value. I chose them because they provided the highest estimate up front, but that was clearly a bait and switch scam. Avoid at all costs!"
“Customer sent device with his own shipping material instead of using our return shipping kit. Customer chose to wrap the device in loose newspaper which probably caused the damage. We sent images of his device and we also volunteered to send the device back free of cost to inspect for himself. We elected to only deduct the cost of the display screen which gave the value of $95 instead of the $50 which we advertise on our site. We were hoping the customer would appreciate the gesture. ”
Received My Check
"Updated since my check arrived today. My overall complaint would be the outrageous time it takes to verify and send money. They may state something about the turnaround time being lengthy on the website; but it is amazing that they will update it if you contact them. Almost like they are waiting for a nudge. They did give slightly more money than the competitors; but the wait is not worth it to me. My fault for not understanding that it could be almost 40 days from receipt of my phone before I receive payment."
Great Company !
"I recently sold my iPhone 7 Plus to Cellularreturns.com. I was recommended the service via a friend. The process of sending and receiving payment was about 2 weeks. They paid exactly what i was quoted with no issue's. Thank You Cellularreturns and i will be recommending you to more friends."
Completely satisfied with Cellularreturns.com!!
"I was super skeptical to sell our old iPhones online, but Cellularreturns.com was super easy to use and definitely a legitimate, honest, fair company to do business with!! They have a simple and very streamlined process."
Not a bad company after all.....actually a great one!!!
"Revised Review: My first review was about how bad I thought this company was and how they weren't returning my calls/emails. But soon after I submitted my review. Not an hour passed and Jonathan of Cellular Returns contacts me and explains the situation and the technical issues surrounding my email provider and how they weren't receiving emails from Hotmail (Outlook)....which they just found out about and were trying to fix. Within a few emails (through a different provider - Gmail) we discussed things, he completed my order, sent me my full payment for my device thru PayPal and even added an extra $10 as an inconvenience bonus, plus he paid the PayPal fee. Now that's GREAT CUSTOMER SERVICE. Thanks Jonathan and Cellular Returns. You're Awesome!!!"
“Thank You !”
First time doing this
"Took a little longer thank expected, but received a fair price and am overall very happy!"
“Thank You! ”
Poor and slow service
"I discovered this company on-line so I decided to give it a try. I sent my used Samsung Galaxy Note 5 phone back on 11-27-2017. The tracking info indicated it was received at their facility on 11-30-2017. I completed a factory reset before I sent the phone back as instructed. I received an email on 12-11-2017 about a google lock on the phone. I spoke to the rep on the phone on 12-12-2017. Google may have their own process of preventing Identity theft. I never set up any type of google lock other than creating an account with a username and password. I supplied the username and password to the rep. He said that he got a message to wait 24 hours. I received an email from Google asking if I signed it from a Samsung Galaxy Note 5 in New York. I replied that I did and they said they would allow access using that phone for 2 weeks. I never heard anything back from the rep. I continued tracking online and the message always remained "processing". I decided to call the toll-free # on 12-29-2017 to check status. I found out that nothing further has been done since 12-12-2017. I advised the rep to send my phone back. I will return it to a larger better known company. This company doesn't seem to understand the latest technology. They are very slow and the service is poor."
“Customer couldn't remove the Google Lock from his device. We attempted to help but the information received was incorrect . We state on the website before placing orders that google lock / Apple ID must be removed from device before shipping.”
"After I mailed my phone to them it took them two weeks to let me know that they have received the phone and that they will begin the review process. Once the review process started it took them another week and a half to get back to me, only to find out they want to offer me $50 less than the quoted price. This whole process was a waste of my time. Be aware when using them. They are trying to scam you and pay you less no matter what your phones condition is. "
“During inspection of device the inspector discovered a small chip on display screen. We revised the price -$50 which was more than we advertise for broken glass. Customer declined and we shipped the device back at our expense. We have 4 categories on our website Flawless, Good, Broken Glass & Damaged.”
"I was looking for somewhere to sell my outdated iPhone. Cellular Returns offered me a great price. Shipped the phone to them in my own box and received my first communication from them within a week. There was a minor setback on my side, and once resolved, I had my money within 2 days! Great company to work with. "
"The customer service was awesome. The patience was outstanding. WOW"
"Easy, fast, and highest value quote I could find."
"Very fast return. Will definitely do business again "
"Had highest quote for my iPhone 6S Plus. Free priority mail shipping. Took 10 days from their receipt of iPhone to evaluate. Direct deposit to PayPal. Overall excellent service."
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