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Stores > Cellularreturns.com
  • Cellularreturns Cellularreturns.com Elite Status
    • ADDRESS
      11235
    •  
    • BUSINESS HOURS
      Mon-Thur 10-5 Fri 10-4
      GENERAL PHONE
      855-301-SELL (7355)
      FAX
      347-862-9555
    • SUPPORT EMAIL
      Customersupport@cellularreturns.com
      SUPPORT PHONE
      855-301-7355 Ext # 1

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 10.00/10 10.00/10
    Chance of future purchase: Rating 9.64/10 9.64/10
    Shipping & packaging: Rating 9.46/10 9.46/10
    Customer service: Rating 9.79/10 9.79/10
    Return/Replacement policy: Rating 9.79/10 9.79/10
Voice your opinion! Review Cellularreturns.com by clicking a star below.
Rating 8/10
4/5
2018-01-11

Not a bad company after all.....actually a great one!!!

"Revised Review: My first review was about how bad I thought this company was and how they weren't returning my calls/emails. But soon after I submitted my review. Not an hour passed and Jonathan of Cellular Returns contacts me and explains the situation and the technical issues surrounding my email provider and how they weren't receiving emails from Hotmail (Outlook)....which they just found out about and were trying to fix. Within a few emails (through a different provider - Gmail) we discussed things, he completed my order, sent me my full payment for my device thru PayPal and even added an extra $10 as an inconvenience bonus, plus he paid the PayPal fee. Now that's GREAT CUSTOMER SERVICE. Thanks Jonathan and Cellular Returns. You're Awesome!!!"

Rep reply posted Jan-12-2018

A rep from Cellularreturns.com, CellularReturns.com, has responded

“Thank You !”


Rating 8/10
4/5
2018-01-04

First time doing this

"Took a little longer thank expected, but received a fair price and am overall very happy!"

Rep reply posted Jan-04-2018

A rep from Cellularreturns.com, CellularReturns.com, has responded

“Thank You! ”


Rating 2/10
1/5
2017-12-29

Poor and slow service

"I discovered this company on-line so I decided to give it a try. I sent my used Samsung Galaxy Note 5 phone back on 11-27-2017. The tracking info indicated it was received at their facility on 11-30-2017. I completed a factory reset before I sent the phone back as instructed. I received an email on 12-11-2017 about a google lock on the phone. I spoke to the rep on the phone on 12-12-2017. Google may have their own process of preventing Identity theft. I never set up any type of google lock other than creating an account with a username and password. I supplied the username and password to the rep. He said that he got a message to wait 24 hours. I received an email from Google asking if I signed it from a Samsung Galaxy Note 5 in New York. I replied that I did and they said they would allow access using that phone for 2 weeks. I never heard anything back from the rep. I continued tracking online and the message always remained "processing". I decided to call the toll-free # on 12-29-2017 to check status. I found out that nothing further has been done since 12-12-2017. I advised the rep to send my phone back. I will return it to a larger better known company. This company doesn't seem to understand the latest technology. They are very slow and the service is poor."

Rep reply posted Jan-03-2018

A rep from Cellularreturns.com, CellularReturns.com, has responded

“Customer couldn't remove the Google Lock from his device. We attempted to help but the information received was incorrect . We state on the website before placing orders that google lock / Apple ID must be removed from device before shipping.”


Rating 2/10
1/5
2017-12-29

TERRIBLE!!!

"After I mailed my phone to them it took them two weeks to let me know that they have received the phone and that they will begin the review process. Once the review process started it took them another week and a half to get back to me, only to find out they want to offer me $50 less than the quoted price. This whole process was a waste of my time. Be aware when using them. They are trying to scam you and pay you less no matter what your phones condition is. "

Rep reply posted Jan-03-2018

A rep from Cellularreturns.com, CellularReturns.com, has responded

“During inspection of device the inspector discovered a small chip on display screen. We revised the price -$50 which was more than we advertise for broken glass. Customer declined and we shipped the device back at our expense. We have 4 categories on our website Flawless, Good, Broken Glass & Damaged.”


Rating 10/10
5/5
2017-12-19

Great service

"I was looking for somewhere to sell my outdated iPhone. Cellular Returns offered me a great price. Shipped the phone to them in my own box and received my first communication from them within a week. There was a minor setback on my side, and once resolved, I had my money within 2 days! Great company to work with. "


Rating 10/10
5/5
2017-12-08

Awesome

"The customer service was awesome. The patience was outstanding. WOW"


Rating 10/10
5/5
2017-11-20

Excellent service!

"Easy, fast, and highest value quote I could find."


Rating 10/10
5/5
2017-11-20

Fast return

"Very fast return. Will definitely do business again "


Rating 10/10
5/5
2017-11-20

Excellent Service

"Had highest quote for my iPhone 6S Plus. Free priority mail shipping. Took 10 days from their receipt of iPhone to evaluate. Direct deposit to PayPal. Overall excellent service."


Rating 10/10
5/5
2017-11-10

quick and easy service

"very straightforward to send our old phones and get paid. got more $ than other sites were offering."


Rating 10/10
5/5
2017-11-10

Amazing!!!

"Great communications! Really keep you in the loop-fast service"


Rating 10/10
5/5
2017-10-26

So easy! Excellent, painless, hassle free!

"In the past I have traded my old cell phones into the carrier for a credit or sold my phone on an auction site. However, I decided to try cellularreturns.com after I was given a very "low ball" offer on my phone by the carrier and didn't want the hassle of listing on an auction site. Plus, with data being stolen I did not think it would be safe to do auctions any longer. I got the best offer at cellularreturns.com. Sent in my phone (which was in excellent working condition) and less than 2 weeks later got what they had quoted me once my phone was inspected. I plan to recommend this service to anyone!
"


Rating 10/10
5/5
2017-10-25

Delivered as promised within timeline promised. What else can you ask for!

"Sent in 2 used phones per directions. After couple weeks they honored quoted price 100% (Almost). Was not expecting to pay for PayPal money transfer at my end so if anything this should be brought up to future customers since it was about $6 bucks subtracted from my total pay. Should have been paid for by Cellular Returns during PayPal transfer I think."


Rating 10/10
5/5
2017-10-25

Great Company to deal with!

"Sold 4-Phones at a great price, will do business with them again! "


Rating 10/10
5/5
2017-10-25

Great company

"They were very easy to work with and honest."


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