carid.com
Vehicles & Parts
82,726 reviews
8.82 / 10
  • ADDRESS
    08512
  •  
  • BUSINESS HOURS
    24 hours
    GENERAL PHONE
    800.505.3274
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    support@carid.com
    SUPPORT PHONE
    800.505.3274 x3

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • checkmark icon Discover
  • checkmark icon Money Order
  • option not available COD
  • checkmark icon Check
  • checkmark icon Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • checkmark icon UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • checkmark icon Priority Next Day
  • checkmark icon Standard Next Day
  • checkmark icon International
  • checkmark icon 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • option not available Require User Registration
  • checkmark icon Guaranteed Security

Other

  • checkmark icon International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • checkmark icon RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile

Product & services pricing 8.77/10
Chance of future purchase: 9.00/10
Shipping & packaging: 8.56/10
Customer service: 9.16/10
Return/Replacement policy: 8.65/10
Click a star to Write a Review!
5/5
2018-08-15

Buying step bars.

"It was extremely easy and at reasonable cost to buy and install the step bars myself for my Ford F150!. I would recommend your site to anyone looking for a great value in step bars!"

Helpful Cool

5/5
2018-08-15

A=OK

"Product arrived in timely manner and in good condition. It hasn't been installed yet but it looks good
Thank you,
Ev
"

Helpful Cool

5/5
2018-08-15

Good to go

"Shipped when it was supposed to and received on time in good condition. Start to finish very satisfied with the product and service I received"

Helpful Cool

5/5
2018-08-15

My Carid experience

"Great customer service and very knowledgeable of the products they sell. "

Helpful Cool

5/5
2018-08-15

Great service!

"Lana was very helpful went above and beyond to change our order and make sure we were happy!"

Helpful Cool

2/5
2018-08-15

Lacking parts

"Ordered DL54 lock kit, one was missing the plastic clip that goes over the lock rod. Called customer support they tried to get hold of someone.
Said I would receive email 24 to 36 hrs thats gone by. Not happy at this point.
"

Helpful Cool
CARiD.com's Avatar
CARiD.com from CARiD.com has responded
Posted Aug-17-2018

“Dear pops153,

Thank you for sharing your experience with us. We are truly sorry we were not able to satisfy your automotive needs. We have requested the manufacturer to ship it to you and waiting for the confirmation. Please allow me to offer you a compensation for this bad experience. Please check your e-mail box and reply me back if you are interested.

If you have any further questions or concerns please reply me back.
Or simply dial order toll free phone number 800-505-3274.
Thank you. Have a good day!

Sincerely,
Consumer Relations Department at CARiD.com.


5/5
2018-08-15

Good quality good price

"Arrived ahead of time. Was exactly what I wanted"

Helpful Cool

5/5
2018-08-15

Frank is great

"Super knowledgeable. Will rebuy from him. "

Helpful Cool

2/5
2018-08-15

Delivered wrong part...still waiting

"Delivered wrong part..still waiting"

Helpful Cool
CARiD.com's Avatar
CARiD.com from CARiD.com has responded
Posted Aug-16-2018

“Dear inwunderland,

Thank you for sharing your experience with us. We are truly sorry we were not able to satisfy your automotive needs. Unfortunately the manufacturer informed us that they do have just 1 part in stock. Please allow me to offer you a compensation for this bad experience. Please check your e-mail box and reply me back if you are interested.

If you have any further questions or concerns please reply me back.
Or simply dial order toll free phone number 800-505-3274.
Thank you. Have a good day!

Sincerely,
Consumer Relations Department at CARiD.com.


5/5
2018-08-15

great support

"I lost the email for my $25 reward for giving a good review. Contactinglive chat again, he said it will be resent to me. It was order Order # 26648730 more details on - https://www.carid.com/my-account/order/26648730/"

Helpful Cool

5/5
2018-08-15

I received my car mats quickly and they fit my 2018 For Fusion perfectly.

"I would recommend this product. "

Helpful Cool

5/5
2018-08-15

Great Customer Service

"Frank was very helpful and patient answering all my questions. I'm a repeat customer and have had nothing but great experiences thus far."

Helpful Cool

5/5
2018-08-15

Gohead Chris

"I called to ask about a product that i didn't know existed, Gold Lug nuts. Chris was very friendly and helpful to ease my concern about the fit for my 2010 Mustang GT. He helped me through the order process and made me feel like an old friend."

Helpful Cool

5/5
2018-08-15

95 corolla front struts

"Quality product, fast shipping."

Helpful Cool

5/5
2018-08-15

Problem resolved

"Though the extra effort was put out by customer rep Roy the shipping of CarID was just a little faster. So I will keep or send back the part I wrongly ordered. I've shopped CarID in the past and will in the future. Thanks Roy.

D-
"

Helpful Cool

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