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Stores > BuyAutoParts.com
  • BuyAutoParts.co BuyAutoParts.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

      Phone Hours are M-F 5:30am-6:30pm PST, and Saturday 6:00am-3:00pm.

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • checkmark icon Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security


    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.75/10 8.75/10
    Chance of future purchase: Rating 8.90/10 8.90/10
    Shipping & packaging: Rating 8.77/10 8.77/10
    Customer service: Rating 8.98/10 8.98/10
    Return/Replacement policy: Rating 8.80/10 8.80/10
Voice your opinion! Review BuyAutoParts.com by clicking a star below.
Rating 10/10

Well done.

"James did everything in a timely manner. Thank you"

Rating 10/10

Thank you James!

"I thought I had ordered my turbo, 2nd day air, with enough time to receive it by Saturday, when I need it desperately. Unfortunately, I was wrong. Last night I received the email stating it would be delivered Monday. I called customer service this morning assuming the worst. Instead I talked to James who was understanding and helpful and is getting me the new turbo tomorrow. Thank you James! You made my day!"

Rating 10/10

Excellent Service

" Professional and Outstanding "

Rating 10/10

James was very helpful

"My issue was handled quickly and professionally. "

Rating 10/10

excellent customer service on the phone!

"i had to warranty a defective part and the guy (James) i talked with on the phone was very helpful. the process was pretty easy."

Rating 10/10

Knowledgeable service with a great attitude

"I accidentally ordered a single rotor for the front and rear of my car and didn’t realize it until I received them at my door. Upon ordering the other single rotors, I got a call from the service department to confirm the odd order. James helped me work through what he thought meant might be a mistake and confirmed I would receive the correct parts. Thanks so much for helping correct my initial issue and for a discounted shipping charge even though it was not BuyAutoParts.com responsibility. "

Rating 10/10

A+++++ customer service with Danielle is then only thing that earned this 5-star review!

"Up until today, I was done with BuyAutoParts.com . The first part I ordered was incorrect, and I had to return it. I purchased the part again, and then they called wondering if the part was going to work. I tried calling a couple of times, but couldn't get straight answers from anyone. Finally I spoke via chat with Danielle. She was incredible helpful and got the new part sent out next day air. It's been about 2 weeks since I ordered the first part. Thank you to Daniell for her perfect example of what customer service should be. Now I'm just hoping that this part will work!"

Rating 10/10


"My radio went out in my car and the dealership was trying to charge me over $4,000 to get a new OEM radio. I was not spending the kind of cash. So I went on line and stumbled across buyautoparts. I was skeptical at first because the price was pretty cheap. I had to call customer service to ask them was it a real OEM radio. They assured me it was real and new. I ordered it on a Saturday and got it on Friday. The radio was perfect and definitely new! I found a shop to put it in Friday and shipped back the core the same day (they even supplied me with a return UPS label). The core was received Thursday, and I had my core deposit back on my credit card Monday. The process from start to finish took 6 business days and that is beyond EXCELLENT! I will shop here if I ever need a part for my car, no more dealership prices for me! Thank you guys!"

Rating 10/10

Great customer service

"Their customer service is great. I was in consistent communication with them and they always let me know my order status and when it would ship or arrive. They also got me a great deal. I would definitely buy from them again."

Rating 10/10

Knolagable and helpful customer service

" was able to handle the situation as and well and come to me I'm overnight shipping for my inconvenience thanks James"

Rating 10/10


"Fantastic customer service. I had to return an item and the exceptional, easy, and knowledgeable staff made the transaction smooth. I'LL BE BACK"

Rating 10/10


"I was very happy with the way I was treated. Will definitely buy again"

Rating 10/10

Great Service

"James (customer service rep) did a great job with initially helping me and all after product service! A pleasure to deal with. "

Rating 2/10

warranty on injectors

"Ordered six injectors for a 5.9l diesel. They were the buy auto parts brand. The dodge dealership installed them and said several were bad. When I called they acted like they didn't want to warranty out the injectors. Finally after two hours on the phone convinced them to send 4 out. They would not send six. Now the dealership has to spend more time and my money to find out which ones are bad. Not Happy!!!"

Rating 10/10

Return was a breeze

"I called James and he helped me return the Steering Rack that I purchased for my 2005 Kia Spectra. It was easy, James was very pleasant and I got to return for FREE. "

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