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"I have placed 18 orders since June 2017. Yes, I've bought a bunch of stuff. You cannot beat the price or the specials. I have had no shipping problems what so ever. Most items are made in China, but the overall quality is better than average. I am a jeweler and have been able to resolve small issues and imperfections. Just recently I have had one return. Customer service exceeded my expectations. I've recommended the site to friends as a place to get things tour parents wouldn't let you have as a kid!"
"All cheap Chinese garbage. Do yourself a favor and get a Byrd knife made by spyderco. The quality is excellent and a good one can be had for around 20$"
"I recently ordered a mystery bag and I was expecting at least a knife from the company known for knives but instead I get a army hat a Zippo a pouch for said Zippo and a **** little keychain... who doesn't like Zippo I'm not mad about that but I ordered this with the expectation of at least one knife well I won't be ordering this crap again....."
Not just garbage, but the wrong garbage
"I ordered a $60 sword online, and wasn't expecting much for that low a price... but Budk couldn't even manage to meet my low level of expectation. I ordered the double edged Scottish broadsword they had advertised, and they sent me a single edged Spotting backsword (the wrong item entirely in other words). What's more, the scabbard that came with the weapon was meant for a different sword entirely, and doesn't even fit the sword I ordered. All of this on top of the garbage level item quality that I expected.To add insult to injury, getting Budk to stand behind their "100% iron clad guarantee" has been like pulling teeth... no luck getting them to honor this commitment at all this far (just a whole lot of runaround)."
"I do not know what I do for the budk.com do back my money in my checking account.CHECKCARD BKW*BUDK WORLDWID 800-543-5061 ON 10/03 ($14.95)I payed twice for same order W3129340..... 7 days before BUDK.COM SAID TO ME, THEY ARE NOT HAVE RESPONSIBILITY FOR IT.... "
Trash and treasure
"M48 products are excellent values. Budk brand knives are junk. "
BudK does not honor promotional pricing. And cancels orders with no reason.
"This is about my second order with BudK. I ordered four knives as part of BudK's "Buy One Get One & Free Shipping" sale. I placed the order, paid with my credit card and received an email confirmation for the order. The email stated that the order would ship in 24-48 hours. I waited a couple of days to receive an email telling me the order shipped. after 3 days no email so I went to BudK's website to check my order status. The website informed me that my order was invalid. I contacted BudK's customer service and asked what had happened. I was told they could give me no reason for the cancellation. I asked if they would honor the BOGO+Free Shipping promotion and was told they would not. I asked for this person's supervisor. When connected to the supervisor I asked why there was no email or telephone call for the cancellation. I was told by the supervisor that she did not know the reason for the cancellation or why I was not contacted. Again, I asked if they would honor the promotion for the day I made my purchase "Buy One Get One with Free Shipping", I was told they would not. This is BAD CUSTOMER SERVICE. My credit card had / has no problems, none of the ordered items are restricted in my state and all billing and shipping information was correct. There is no reason for the cancellation. The only thing I can figure is that BudK was losing money on the "Buy One Get One with Free Shipping" promotion so they cancelled the order. Any other good company would have honored the promotion if there was a problem with their computer system cancelling orders at random. The fact that they did not tells me the cancellation was a cost saving measure because they were losing money with that particular promotion. They have lost me as a customer."
"I've ordered several things now from the Cavalry sword to a tomahawk peace pipe the quality in the craftsmanship are Super way more than I expected I won't hesitate to buy from BUDK"
Horrible customer service
"Ordered 3 knives for the first time. I received a call in a Saturday saying I needed to verify the order because it was flagged fraudulent. The lady in the line was asking for a cc# and it seemed suspicious. I called back and it said they are closed on weekends. I called back today and was told my order was canceled and Pat, the service rep, was very rude and said I should have spoken to the lady Saturday and promptly hung up on me. With support like this, this company won't be around long "
"I ordered two items totaling $31. They charged my card and sent a confirmation email stating that I would receive another email with a tracking number as soon as it shipped. I waited 6 days and never received tracking number. So I log into their site to check order status and it said "cancelled". I checked my bank and their charges didn't clear, so at least they didn't steal my money. So I sent an email asking why my order was cancelled. I got a response in less than 10 minutes informing me that my order was set aside on fraud alert. Here's Emil text:Unfortunately the order was canceled due to the order falling into the FRAUD status. We allow three business days for the customer to call in to verify the order before the system cancels it.Anytime you place an order over $200 online or if you order in a high fraud zip code it will be flagged as FRAUD and you will need to call in and verify the order before it is released. If you would like to replace the order you can call into our customer service department at 1-800-956-1667 and a representative would be more than happy to replace it for you! I hope this information has helpful.I would like to apologize for any inconvenience this may have caused you, I do hope you have a wonderful day.How was I supposed to know this? I wasn't contacted in any way. Tbh, there's plenty of sites that have the exact same products for around the same price. Why would I hassle with them? No thanks, I'll buy my el-cheapo blades somewhere else. It's just imported China stuff anyway."
These guys don't know how to do business online.
"I ordered a couple of items that totaled just over $200. Because of this "extravagant" amount, they would not release the items and required that I call in to verify that these items were mine. They also sent an email. Because of my job, I cannot access an outside phone line at any point during the week without massive inconvenience (not worth it for a couple of blades), so I responded to the email. This was not good enough, and they put my order into FRAUD ALERT and REQUIRED me to call in order it would continue to be held. Again, $200 order placed ONLINE with VALID PAYMENT and VALID CONTACT INFORMATION and EMAIL INTERACTION, but my order is being held for FRAUD.DO NOT DO BUSINESS WITH THIS SHAM OF A COMPANY."
After the fact charges
"Recently ordered from Budk and had a knife engraved. My invoice was $15. I assumed I was paying $15. Nope...I received an email later that said $20. When I called I was informed that it is indeed $20 because of an engraving charge that was not mentioned anywhere. Bad business and possibly illegal.I'll never do business again with this company"
"I ordered from BudK during their BOGO sale last month and got a great deal on two awesome swords. Their shipping is fast and no problems with the order. I'll definitely buy again next year."
"I recently made my first purchase from BudK.com and, I more than anything regret doing any business at all with Budk. I originally made my purchas on Nov. 25, 2015, it was scheduled for delivery on Dec. 7, 2015 (which I thought was long in the first place) and was informed in the shipping email it would arrive in 7-10 business days. I called on the 7th when it didn't arrive and hadn't had any movement from FedEx in a week; the CS Rep informs me if it isn't there by that Friday the 10th to call back. When the 10th came and I still hadn't recieved my package I was informed by a very rude CS Rep that they actually had up to 14 business days to deliver my package, and I couldn't receive any help or some sort of credit to be applied towards a future purchase's shipping and handling costs to show this is an honest company until Dec. 17. Finally on the 18th of Dec (almost a month after I ordered this, it came) my product came! I was then wanting to make another purchase with the shipping credit applied to give BudK one more chance. This time k was informed however that I was misinformed a d the only discount I could receive would be one that they offered to everyone on the website.......after nearly a month of waiting, and 3 calls go both BudK and FedEx to find my package, I was blown off by the company for even something as small as a 10% discount......With the total you pay after shipping for the product I bought, it ends up being as expensive, if not more expensive as the same item from elsewhere. Elsewhere however would most likely offer free shipping and a customer service team that actually would be able to help when you call, or at least be polite when you call.....AVOID THE STRESS, HASSLE, AND HIGH SHIPPING COSTS FOR A LOMG WAIT; SHOP ELSEWHERE!!!"
"Too bad there are no negative stars on this review. Worst customer service ever. Order a knife for my daughter. The system cut my address when filling up the order for shipping. Reached to customer service to correct the issue. Absolutely useless. Who knows if they mailed my stuff to the wrong place or they just kept my money. Stay away from this site at all cost"