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Customer service is severely lacking
"I ordered a chair that I had been wanting for months. The chair ended up being on backorder. Not a huge deal. The chair finally arrived and I knew from reading the reviews that the chair legs should've been in a zippered compartment under the chair. My zippered compartment was empty. I looked in the box and saw another box labeled "legs" This box was taped shut and completely empty. I called customer service and, after being passed around, was treated very rudely and told I would receive the legs in 2 weeks. I wasn't satisfied, so I called and asked for a supervisor and was given the same answer- 2 weeks. I just decided to live with it since I was getting nowhere. 10 days later I receive a voicemail telling me to look in the zippered compartment under the chair. I immediately called back and spoke with another extremely rude customer service rep. She said I would have to wait 2 more weeks for the legs. I was VERY unhappy at this point, but nothing I could do. The very next day I received ANOTHER voicemail telling to check the compartment under the chair. I called AGAIN to be informed the person I talked to the day before had not processed the order for my legs. I was treated the entire time like I was an idiot and trying to get something free out of them. I have been ordering from Brylane Home for years and never had such a horrible experience. I finally received the legs 3 weeks after the chair. So disappointing. I love the chair, but the quality is not there for what I paid. I think I am pretty much done with them after this experience. "
"We placed our first order the beginning of August, got an email stating that 2 items were on backorder until the last week of September. I called and CANCELED those items! 5 weeks later they charged my card AND SHIPPED 1 of the items I canceled! Now they want me to refuse the package so it can be returned, then refunded 6 - 8 business days AFTER they receive the returned item. RIP-OFF! I'm sure they will NOT refund the shipping charge though! #CLASSACTION!"
Bistro Patio Table & Chairs
"No chairs available so only sent the table"
"In ordered a 5 piece bistro set 6 weeks ago...... 5 weeks later 2 of the 4 chairs arrived. I am going on a two week vacation soon and thought I should check on the "status" of the remaining 3 items in my $800 + order. The first woman I spoke with was beyond rude. She then transferred me to "customer service" whom I thought I was speaking with in the first place. The man that I spoke with was as bad if not worse. Never again will l order anything from this company."
"The first time I ordered from BH I ordered a comforter and throw. I received them timely and was happy with them. HOWEVER, BH charged my credit card account twice for these items. I called customer service to get my account refunded for the over charge and it was like talking to someone in the o-zone who just wanted to argue with me and tell me that my account was not charged twice (at the same time I am looking at my bank statement online showing the double charge)! Finally, after much back and forth I told them my refund better be back in my account by the end of the week or I would be taking legal action against them. The amount was refunded to my account.Didn't learn the first time, so here we go again. In May 2017 I ordered a shower curtain and glass wind chime. The shower curtain showed up at my home, but the wind chime was back ordered and would be here by June 21, 2017. Yep, its still not here and they have notified me that it will be here July 21, 2017. Now of course, I want to cancel that order but before calling to do so I checked my bank account and guess what, THEY TRIPLE BILLED ME ON THESE TWO ITEMS!!! So, I call customer service and once again was told that they did not over bill me (as I am sitting here looking at my bank statement on line showing the triple billing). So, I once again threated them with legal action if my money was not refunded to my account by the end of the week -- so, we will see. During this same call I requested the cancellation of the wind chime, which they replied that they could not cancel it. I wonder how many people order from BH and don't monitor their back accounts? I'll bet many and BH is raking in money and the word for that is FRAUD!!!!"
Cheap products and horrible customer service
"Every product I purchase from bh, has not lived up the standards, over priced items you can find local at a more reasonable cost. If you have a issue don't look for customer service to help you resolve the issue. They are rude and can careless about helping you."
This company does not deserve even 1 star but I had to put one in to write a review so now I retracted that star ,!!!!!
"Heed my words ! Use a different company if they tell you even if a curtain is in back order it's is scheduled to come in to go ahead and place order don't believe them even 24 hrs of shipping out date they said they are scheduled to yea it's 31 days and still waiting now it will be 62 days before I even know again if they will really come in I have half of my window done and can't finish I would never have placed it if the rep did not assure me they would be in I ordered April 12 2017 and still don't have them they were for my mom on Mothers day and I got to give her half a window done I'm telling you use a different company Thank you for nothing but continued bad service I will tell everyone never to use your company don't even send me a magazine that's shows the same curtains you can't get month after month Maxinne haas"
"I ordered once on my new Brylane credit card. My payment obviously got there 1 day late!! On a $30 balance they charged me $22 late fee!! Most ridiculous thing I've ever seen!! Robbery! I put it on the mail in enough time. I can see a $5 late charge but $22?? Keep your card! product was very cheap! Don't get this card "
Poor quality company
"I bought a outdoor glider, andThere is no seat panel. Why is there NO quality before shipping ? "
Bought trellis with planter box
"My husband and I have purchased a variety of products from brylane home catalog and have not returned anything or had any complaints. That is until we purchased the trellis with planterbox. In fact we purchased 2!!!! Didn't bother to read the reviews. I wouldn't even give it a 1. As stated by others too late, we had already put drainage holes in them prior to putting them together. Sooo right. They needed gorilla glue plus screws and bolts to keep the pieces together AND bricks to allow the bottom to drain. What a poorly designed item. Surprised they are still offering them. Wouldn't recommend them to my worst enemy. I'm not sure this product is good for except the trash heap!!!! BOO!!!!!!!! to brylane.home for continuing to offer this particular item!!!!!!!!!"
"I ordered $800 worth of stools from Brylane Homes. The first time people sat on them the frame cracked. They will not do anything to fix the problem. I even offered to buy the rings that cracked but they don't sell them. Buyer beware furniture is to look at not use. I would never shop there again."
Worst Customer Service Ever!!!
"I bought a set of 2 bed pillows almost 90 days ago from Brylane Home. It was a repeat order because I liked them so much from a previous order about a year or so ago. Well obviously the "quality control" from the manufacturer is lacking because with this new order, one of my pillow's polyester fiberfill bunched up to one side and no amount of fluffing, beating, etc. can correct it. (The pillow has never been washed.) Since this never happened with my previous pillows or even the other one from this order, it is my opinion that the filling material in the second pillow is defective. So I called customer service. What a joke! A very rude person told me it is now a "used" product and they don't take back used products. I told them the pillow was defective and I can't be responsible for it happening after it was used, therefore I shouldn't be stuck with a 3 month old pillow I can't sleep on. All I got was this is our policy. PLEASE consumers don't order ANYTHING from this company. They don't stand behind what they sell and are rude in the process."
"This is the worst company I've dealt with in quite some time. They have my credit card information from an order I purchased months ago and they have fraudulently charged me for an additional item. I have spoken to 3 different customer service reps and they have been condescending and argumentative. I'm really disturbed and would advise cancelling your card and getting a new one if you've ordered from this company before. "
"Ordered a gazebo on Thursday August 6th and it is now Friday August 14th, never heard anything, so I thought I would call them and see what the status of the order is, they advise that something was wrong with the billing and they "do not bother to contact if the billing is wrong." I quickly advised to cancel the order as I am not buying from a business that does business that old school to not courtesy contact. "
"Brylane Home is Scam website don't even try to make an online order in this website they sent you a damage item and if you return it their not gonna refund the full amount it' s a Scam website ... Scam website..."