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NO LONGER A BUSINESS FOR GUNSMITHS!!! SHOP ELSEWHERE!!!!
"Been with Brownells for over 30+ years. Last 4-7 years has seen a vast decrease in margins for Dealers / Gunsmiths, and an even worse decline in their customer service. AND NOW I get charged a $10 Fee to order anything with a serial number on it??? Brownells now sells to my customers for nearly the same price I pay. They should just call themselves Midway USA II! Lately, I ordered a small order on 3-8-18 and its not expected to arrive until 3-24-18!?!?! I placed another small 2 piece order 3-9-18 and it arrived today, 3-20-18!?!?! WHY the Difference!?!?! Was told on the phone, "we are behind orders 2 weeks right now!", why is there no notice on this time to process change? No I am behind farther than two weeks and look like a fool in front of my customers waiting for their repairs to be done! VERY SAD. CANCELLING AND CLOSING MY ACCOUNT. CAN GET MANY OF THE SUPPLIES ON AMAZON CHEAPER NOW ANYWAY!!!"
HORRIBLE SERVICE AND SHIPPING
"I ordered some parts on 3-6. the order did not ship until 3-12. the expected delivery is 3-19. Brownells is 3 hrs away. i called about my order and was put in queue, i was 18 in line. i never received a call back. i have been a customer for 20 years. i have a dealer account for 20 years as well. their dealer prices are the same as Midway's everyday prices if not higher. this has all happened since they opened the retail store. customer service is down, prices are up, shipping time is forever. DO YOUR SHOPPING ELSEWHERE, BROWNELLS IS A LAST RESORT."
Slowest shipping, broken website
"I ordered parts and tools over a week ago. I compared prices, and because Brownells was $6 cheaper on a $100 order than other places online I figured I'd go with them. This was my first experience ordering from Brownells and can honestly say it's probably my last. After a week from placing my order and receiving a confirmation email, I just now received a notification saying my order JUST NOW shipped. So it's been a week from the time I ordered until they even shipped my items. IMO this is way, way below the "industry standard" as I have ordered from big name companies (Midway) or small mom and pops and my orders have shipped same day or at least the next business day. To top it off, when I was trying to initially place my order via the website it repeatedly rejected my credit card simply saying "There was an error processing your card". After contacting customer service I was told there was a problem with the credit card processing so I asked if I could just complete the order and pay via phone. Their answer? "No, they are all tied together so we can't process any credit cards." This is so far below how a big name company in this industry should operate. Ultra-slow shipping and poor sales processing. Can't say I'll ever be visiting or buying from Brownells again. Sorry Brownells, you had a chance to gain a new loyal customer and blew it on the first impression."
"It is 2018 and with online shopping 99% of items they sell can be found elsewhere for about the same price, even directly from the manufacturers. Most places will now be judged and receive return business based on shipping speed. They used to be great but as of around 2 years ago (from when I understand is about when the warehouse moved) it has been awful. Several days to process an order when it used to be out same day. I am ~250 miles North of them in the Twin Cities and for some reason they use FedEx which sends packages 300+ miles east to Chicago. The tracking number I receive from Brownell's is a USPS tracking number which means FedEx is going to pass the item off. Why is FedEx even involved? This is not an isolated incident. As I stated it all started a couple years ago and has happened this exact way with the 4 orders I have placed in this timeframe. Needless to say I am done with this company. 13 days to get a bottle of RCBS cleaning solution is insane."
3+ Years, 30+ Orders, and THIS...
"I've been a customer with brownells, but they're not the only place I order from (more on that later). I have not had an order cancel that was in stock, I've not had an issue with customer service but I've not had to deal with them much. I see a lot of hate mongering here which is the reason I'm writing this. There is ONE BIG ISSUE that NO ONE TALKS ABOUT, the prices are not usually the best, some considerably higher. I came to see if anyone had experienced the no hassle money back guarantee but it seems like we have a lot of people who went in with a bad taste and found what they were looking for. Automated emails and an expectation for instant credit checks (when FAQs lists "cards charged when products SHIP"), and small tech issues and ignoring apologies. I am glad I don't have to share a sandbox with some of you. "
"Brownells customer service makes McDonald's cs look professional."
Strike 2! Brownells is OUT!
"Thank God it's not just me. Several months ago I ordered some items, received my email confirmation...and waited. A week later, I called to find out where my items were. They canceled my order. When I asked why the guy had no clue. Customer service clueless. Went to Midway instead. I gave them a second shot today. Got the same email confirmation, but called after 1/2 hour later to question why my checking account had not been debited, but I had a confirmation already. This gal actually chuckled when I said 1/2 hour, "It takes longer than that sir". She was politely condescending and frankly shocked when I told her that I refused to be treated like a child and canceled the order on the spot. Less than five minutes later, Midway had debited my account for the same items, at a better price, and it will ship today! The moral of the story...Skip Brownells and try Midway...or anyplace elseUpdate. It gets worse. I just received a cancellation notice. The notice stated it was canceled due to being out of stock. So...they either lie about their inventory, because they were in stock when I ordered them, or they lie on their paperwork. The order was canceled by me due to belittling customer (lack of)service. "
Why do business with Brownells?
"Pros: they have a plethora of parts and items available for repairing or for replacement on your guns. They have decent prices on most of their inventory.Cons: Friendly customer service is non existent, prepare to be treated as a second class citizen. The staff has little to no knowledge that is industry related, arrogance is prevalent amongst them and they seem quite defensive when questioned on subjects they lack education on. They take parts and items that are factory OEM to resell; this behavior is in poor taste along with lacking integrity. Sorry Brownells, you got the right stuff just not the right people. "
Order somewhere else, avoid this company
"I will never order from this company ever again. previously ordered last december with no problem. And now ordered an item worth 233.00 online with same shipping and credit card info, got an email saying to call them to complete the process of my order. I called them and asking for my name, address and amount of my order (which I gave info), lastly they ask my credit card info again which at that time I got irritated for the reason of why would they ask all over again, I am afraid that next that the lady will ask is my SS number. I ordered many items online with higher amount like in a thousands without any problem and without this kind of policy. Waste of time."
I thought I was the only one who thought they were terrible... Stupid company.
"I was building an AR and ordering all of the parts from a variety of companies (more on that later). I was looking for an Odin Works adjustable gas block. Brownell's had a great price on it! Almost 10 dollars less than everyone else. I ordered it. Well, I checked my email and the order was in processing. This went on for two days and I decided I'd rather get a Superlative Arms adjustable gas block as it had clamp screws instead of the set screws on the gas block I ordered. I called customer service. I gave them my order number and they looked it up. I told them I wanted to cancel the order and was about to explain why as I wanted to purchase a different gas block that was 20 bucks more. I never got the chance to... I was told the gas block had already shipped. I resigned myself to sending it back after I received it. Here's where the BS comes into play from Brownell's. I still didn't have a tracking number. She said I should be getting it shortly. Well, I got it alright. 2 days later. It hadn't even shipped out when I was told me it had shipped. THEN, It took 5 days to get to me. If Brownell's hadn't BS'd me they could have made more money off of me. As it stands, I ordered parts from over a dozen different retailers and all were good and all shipped products to me at the most... half the time. And the Odin gas block? It's a great block - I'll use it on a new build and I decided to keep it. I still got the Superlative but from a different vendor. I'd have rather paid 10 bucks more for the Odin block from anyone else just to save myself the aggravation of dealing with Brownell's."
Horrible customer service.
" I got tired of hearing their excuses as to why my firearm had not shipped. I cancelled my order and ruined the idea of getting a food deal on a Bushmaster. Save yourself the time and trouble and order from the next vendor in line. Pay the extra $50.00 as you don't save anything if you never get your firearm and end up missing out on a great deal in the process."
My experience was great so far...
"I see a lot of bad reviews here for Brownells which surprised me a bit since my personal experience with them was positive. I have ordered two handguns from them in the last few month and their service was good overall. Maybe not the best service I've received, since I had to call them to verify my info, but after a short chat with one of their reps the rest was smooth sailing. When I order my first gun from them I noticed that the status was "on hold" two days after I placed my order, so I called them to see what's going on. They said I needed to verify my info, since it was my first purchase from them. Being a victim of fraudulent charges before, I don't mind this step, though I would appreciate them calling me first and not the other way around. After that call my gun shipped the same day. My FFL dealer is on their preferred list, so I didn't have to send in any additional docs. My second gun purchase from them was good. They typically have the lowest price on handguns because of their coupons. I was able to use $30 coupon code for the first gun, and 10% off for the second (significant amount). The shipping is free, but they do charge $10 FFL processing fee. I would definitely buy from them again, and if the status on their site says "on hold" I'd just call them to speed things up."
"I would give brownells a zero if I was able to choose zero. The gun that I ordered was sent to my local dealer GLUED. The dealer of course wouldn't sell me the gun due to it being glued which of course makes sense. He refused the gun and sent it back but this was 3 weeks ago and Brownells still has my 260.00. The story is that it takes 7-10 BUSINESS DAYS to process a return. So, it will be a minimum of 4 weeks of them having my money for something that they sent out as a glued piece. buyers beware!"
Terrible Customer Support
"They gave me a ship date and a tracking number, so far good to go. Then the date passes and changes to n/a, with a statement that it's being held at the border. I email their customer response number, and get no response. Just a survey about their customer service. What a joke. "
POOR shipping service.
"I ordered an in stock Taurus 357 model 605 and paid at the time of order with a credit card. The order was placed and a conformation # was given to me. That was on July the third of this year. Here it is the 17th of July and I still have NOT received the gun. What I have received is a lot of lip service."