Step 1 delay...step 5 mold smell??
"Stay away - buy elsewhere! Waited almost 3 months to get a couch. When it arrived it had a defect. A month later, only after going to the store to complain about the delay; did I finally receive the replacement couch 4 days later...and it STINKS (possibly mold)!! We first thought it was an out of the box smell and waited a day, but it is very poignant now and making us sick! No customer service, no customer satisfaction, no customer guarantee. Both deliveries were also sadly unprofessional... I was also told I couldn't speak to any manager to get this matter resolved and they disregarded my complaints about the deliveries as non pertinent. Who thinks getting basically yelled at by a delivery person normal? That's just one of the many things they did wrong. No sorry, no we will replace the couch now - nothing. Mind boggling experience! "
Horrible ...the Worst Delivery Service!!!
"This is our 3rd failed delivery attempt! My son is moving out of the family home into his first apartment. He bought a couch at Brault & Martineau in Kirkland. The first delivery attempt didnt happen. The second attempt they delivered the couch to the billing address(family home) instead of the delivery address , my sons apartment where he was waiting for them. Unfortunately I wasnt home when this happened, his sister let the delivery happen because she didnt know. My son receives packages from Amazon regularly. Now I'm stuck with a HUGE box in my living room, this has been going on for 2 weeks! Yesterday was the third failed attempt. They said they would be at the family home between 5 and 10pm to move the couch from the house to the apartment. We waited....they didnt show up! Its beyond frustrating how bad their service is!!My advice: Go anywhere else! The amount of time wasted is not worth it!"
Thieves misleading horrible service
"Since Feb , I bought appliances and I have missing pieces first they mentioned that they ordered and it would take ten business days 3 months later they said they can’t get the pieces . They mention to return the appliance however we installed and paid for instalation .They do not want to take them down . I askes for peplacement of appliances and they only want to give a credit ...... Ii wanet them replaced . We have been camping for 3 months . And i have been loosing time from work to try to fix this . The issue hear is that customer service has a law ange barrier and cannot communicate with the companies outside of quebec . Customer services is worth zero pleasssssse do not purchase anything at the store . It’s not worth the time you spent fighting. I do not want a credit I want them replaced and installed ."
Des matelas de mauvaise qualité
"Incroyable comme j’ai eu un mauvais service après vente concernant mon nouveau matelas qui après quelques mois c’est affaissé aux endroits où les gens dorment. Leur réponse ça prend 2 pouces d’affaissement pour un remboursement... j’ai 1 pouces et demi. Vous devriez favoriser un fabricant locale avec un bon service après vente ... ce sera mieux pour l’économie de votre région. M. Côte de Terrebonne. PS ... En plus c’était 1250$ pour cette scrape ! "
Delivered damaged sofa !
"I purchased two pair of love seat , one of them found damaged from the corner after delivered , contacted for them like sending lots of emails with pic after one month of hold they responded me and offered me to repair , my ques is I paid full amount for a brand new sofa why would I repair it ? They simply refused to exchanged it and asked me to continue or file closed ! I even wanted to cancel it but didn’t work out , their customer service is horrible and throw you out once you have bought anything! What can be done ? I feel like someone stealed my money !"
UNacceptable quality and service
"We have had a table from them for a little over a year. The chair collapsed right from under my father, a normal-sized man. The worst part about this however is that the store refuses to do anything except repair the chair. I do not want a repaired chair as it can happen again with the chairs or even the table that feels very wobbly the second anyone applies a bit of pressure. Did I mention that I have a baby and toddler to walk and crawl everywhere, including under the chairs and table?? No one would accept this and no one should sell this kind of crap. NEVER going there again. **** quality and shittier service "
They just dont care !
"we bought a brand new samsung dishwasher and after 2 months it just stopped working. no lights, no power. nothing. a technician was sent and didnt know what was the issue but it started to work again. 3 weeks later no lights, no power. i called brault and martineau, they rudely said to call customer service, i asked if they could set it all up for me as i`m at home taking care of 4 kids alone. the guy said, sure, samsung will call u back within 5 days to set up an appointment for the following week. so, brault et martineau wants me to wait 2 weeks to have this dishwasher looked at ??? if it happened to their mom or aunt i bet they`d do something much more than how they handle their clients. if its not for us, the customers giving them our hard earned money, they would not exist ! brault et martineau, real scumbags. hope they go bankrupt"
DISHONEST SALESMAN AND NO RESPONSE TO COMPLAINT AFTER 2 LETTERS
"IN NOV 2017 WE PURCHASED 2 APPLIANCES. WE WERE TALKED INTO THE NEW WHIRLPOOL STEAM CLEANING OVEN AND HOW ADVANCED AND WONDERFUL IT CLEANED, WITHOUT SMELL, BLAH,BLAH, BLAH. WE PURCHASED IT AND DIDN'T NEED TO CLEAN THE BOTTOM UNTIL DEC. 25TH. (OVER ONE MONTH GUARANTEE) THE RESULT WAS HORRIBLE. NEEDLESS TO SAY THE MANAGER TOLD US IT'S OUR TOUGH LUCK AS WE PASSED ONE MONTH AND IT'S NOT THEIR PROBLEM AND TO CALL THE TECHNICIAN AT WHIRLPOOL. OTHER FEATURES WERE NOT ACCEPTABLE ALSO.THEN CALLED WHIRLPOOL WHO SENT A TECHNICIAN WHO SAID THAT WE CAN'T DO BETTER AND ADDED THAT "WAIT UNTIL YOU HAVE TO CLEAN THE SIDES. WE ASKED IF THERE WERE OTHER TRICKS TO CLEAN OTHER THAN THE LITTLE PLASTIC SCRAPER, SPONGE AND CREAM. HE SAID"NO'ANOTHER FEATURE THAT WAS UNACCEPTABLE WAS THE OVEN TEMPERATURE. AS I SET THE TEMPERATURE TO CHOSEN DEGREE, THE BUZZER RINGS TO ADVISE ME THAT THE OVEN IS READY, BUT IT IS NOT. I NEED TO WAIT ANOTHER 6 TO 10 MINUTES BEFORE IT ACTUALLY REACHES IT'S DEGREE. I HAD TO RECOOK MY TURKEY 3 TIMES. THE TECHNICIAN SAID "IT'S NO BIG DEAL, JUST WAIT. THAT'S THE WAY THIS STOVE FUNCTIONS.' I AM STUCK WITH A STOVE I HATE ALTHOUGH WE PAID AN EXTRA 4 YEARS GUARANTEE.WE HAVE BEEN GREAT CUSTOMERS OF B+M SINCE THEY OPENED IN KIRKLAND BUT WILL NEVER SHOP THERE AGAIN DUE TO THEIR BAD SALES PITCH AND LACK OF AFTER SERVICE SATISFACTION.I MAKE SURE TO TELL ANYONE SHOPPING FOR FURNITURE OR APPLIANCES TO STAY AWAY . IT HAS WORKED AS SEVERAL FRIENDS AND FAMILY MEMBERS HAVE STAYED AWAY FROM B+M. I EVEN ADVISE STRANGERS LOOKING AT STEAM CLEAN OVENS WITHOUT THE ADDED SELF CLEAN TO STAY AWAY WHEREVER I AM SHOPPING, IN ANY STORE THAT WE HAPPEN TO VISIT.I WROTE TO B+M 2 TIMES AND THEY DIDN'T HAVE THE RESPECT TO RESPOND. I ALSO ASKED FOR THE PRESIDENTS EMAIL AND AGAIN NEVER RECEIVED A RESPONSE. WE ARE DISAPPOINTED AND SADDENED BY THE NEEDLESS TREATMENT WE HAVE EXPERIENCED."
"We had bought 2 sofa’s from Brault et Martineau. They delivered us broken sofa’s so we called them back and they kept putting us on hold, or they would just tell us to call other number that absolutely had nothing to do with our sofa’s. A little bit of time rolled around and we made them take back our sofa’s and bring us two new ones. They also delivered those two “new” sofa’s damaged. We bought very expensive and new sofa’s so there was no excuse to have them delievered damaged to us. We’ve been calling them for more than a year, and we called them way before our warranty was done. Our warranty is now done and they are not exchanging our sofa’s. They insist on bringing in a texhnician, we had also called for a technician before also but they never returned to us. They have HORRIBLE service. I do not recommend at all, please do not spend any money on their company they do not know anything about service. "
How is this company still in business!
"Bought a new washer and dryer in July. Salesman convinced us to buy extended warranty. Bought top of the line products , paid extra warranty and then dryer was delivered with a defect. Cannot change the side that the door should open. Immediately called Brault et Martineau who said that we had to call Samsung. "Why" , I asked. "You' ve delivered us a defective product...take it back and deliver us one that is not defective". Answer was totally dismissive and even went to the point of telling us that we should call Samsung ourselves because it would probably be faster. Here we are 6 months later, I don't know how many phone calls and nothing has been done. Last week, a technician was supposed to come by and at the last minute called to say that he had the wrong piece. The after sales service at Brault t Martneau is laughable...I have no idea how they are still in business. Will NEVER deal with this company again. BEWARE!"
Tres mauvais service
"Produit pas de 1er qualité. Les produits que vous voyez au magazin vous les recevrez avec les memes defauts et finissage. Apres un mois de correspondance avec eux il vous faut payer des frais pour qu ils recuperent leur produit avec un bon de retour pour la balance. Mefiez vous ...."
"Horrible experience, arrogant and unrespectful staff. I will never redo a purchase at their store. I encourage you to boycott."
"Whats the point on paying the extra guarantie 4 yrs so when you actually need someone to service your washing machine, no techs on weekends work.. what a stupid service! never buying there again"
ROBBERS - STAY AWAY
"We bought a top of the line washing machine from Brault & Martineau in Lasalle.When we got the machine installed, it was a complete lemon and did not work fromday 1. We called Brault & Martineau and they were completely rude and dismissive and just told us to call Samsung.We called Samsung and they have a JOKE of a customer service team, who can barely understand English or French. They keep you on hold, and then go around in circles for 2 hours with you by avoiding questions and then they tell you to call Brault & Martineau. This has happened 5 times and 3 months later, still no functioning washing machine.I am APPALLED at this company - everyone from the store manager, to the robotic customer service who is completely BURNT. Everyone associated to this company is completely PATHETIC. Save your money and shop somewhere that will actually treat you professionally."
Horrible. Truly horrible!
"Very bad experience. Wish I could of picked 0/5. That one star is not deserved! Stay away from this place!!! "
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