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Review History & Profile

Product & services pricing 5.00/10
Chance of future purchase: 0.00/10
Shipping & packaging: 0.00/10
Customer service: 0.00/10
Return/Replacement policy: 0.00/10
Click a star to Write a Review!

Great shopping of discounted designer product

"As an owner of a holiday rental, I have over the years done a fair bit of shopping for house wares and personal apparel. The shopping is so frequent that my local post office associates me with BTR’s parcels! Great customer service, delivery takes a bit too long for my pace; though, getting designer quality items at discounted prices makes the wait worthwhile. Large inventory, bringing back discounts, free shipping incentives and promo gifts keeps me interested and shopping. I have, and will continue without hesitation recommend Beyond The Rack to all. "

Helpful Cool


Beware of their Pricing!

"Been buying from them for years never had any real problems but the one this company does that irks the hell out of me is this deceptive pricing nonsense.
Listing items in black as their price and then displaying the actual price you might pay elsewhere at $100’s of dollars more proclaiming you are about save up $500-$600 in some cases.
Bought a watch from them which they claimed I would be saving hundreds of dollars then saw the same watch on Amazon for less than what they were charging.
I liked the watch so I didn’t raise a fuss but never I again will I be trusting of their pricing.
Don't trust the prices you see advertised on their website you can probably find it for less elsewhere in some cases and you certainly aren't receiving the discount they're claiming

Helpful Cool


Horrible Customer Service, fake items, fraud company, ..... terrible terrible

"I bought couple of items from BTR (I was stupid to trust them)..fake, fake, fake!!! The size chart is wrong, the sizes they send are not based on the size chart, and they don't admit any responsibilities, So disgusted! Called customer service...very very rude and unhelpful! I tried to resolved the issue with them but they only want a store credit..seriously?? You expecting me to buy from you again after all the trouble? The shipping time is terrible, just imagine after months you receive a fake item in wrong size not even close to the item in the picture, and you have to pay for the shipment to return the item in store credit!!!! Do yourself a favor..stay away from this site."

Helpful Cool


took long to receive but...

"agent advised me it was scheduled for delivery...it came one week later"

Helpful Cool



"Cheap products, takes way toooo long, over a month to receive purchase.You need over and hour to wait to be attend to on the phone. Returns are horrible. You get your refund 3 weeks after they receive their products, and yet they don't give you your money back. They force you to buy their cheap product crap saying they have credited it to your BTR account. I think as consumers, we need to file class action suit against this company. They are a fraud!!!"

Helpful Cool


Even with a warning, delivery time is worse and sooooooooo slow

"I purchased my item July 25. BTR was good about setting my expectations regarding its delivery time. Even during, I got an update with further info to help manage my expectations. However, the set expectations have all been late since and have had no update. Canada Post was to start sending me updates with their tracking, but don't claim to have the item yet, yet BTR updated otherwise. Right now I don't know where my item is and it is August 17--it's not trackable with BTR, or Canada Post. Yes I had great savings, but going on 23 days now. You'd think it was coming from China and stuck in Customs..."

Helpful Cool


did not keep me up to date on the shipping took way to long no tracking was available

"Customer support is not there telephone line just disconnects and chat is not much better.

I will not be ordering again unless I am desperate.

I even asked if someone could call me re the customer service and they did not think it was possible

You have a big problem on your hands.

Hope you can fix it


Helpful Cool



"My only issue is the delivery times are way too long.
Sometimes the season has past before you receive you order, and you begin to wonder why you ordered in the first place.

Helpful Cool


I have not recived my order I ordered on July 9

"The first half is shipped on July 21 have not received. phoned Aug 8 they said it was shipped today it will take 10 to 15 days .The other Half said estimated ship date will be Aug 9 to 13 .S will I receive my order or cancel?."

Helpful Cool


Orders not fulfilled and dresses with wrong sizes marked in black marker.

"I have ordered numerous times from this company and I am usually happy with the items I receive. However, there have been two incidents that have occurred that have led me to rethink whether or not I will order from them again.

I ordered 3 pairs of earrings and they never arrived. When I contacted Beyond the Rack they told me that they would check on the issue. After numerous emails I was informed that there was nothing they could do about the order. I was not issued a refund and had to eat the cost.

I recently ordered to dresses in XL. When they arrived, the size had been marked over with a black marker and marked XL. They were obviously a small and a medium. The cost of returning them was more than I was willing to pay so I ended up giving the dresses away.

Helpful Cool
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Horrible!!! 1 month wait and all jewelry was broken !!! NEVER AGAIN!!!

"Horrible!!!! Bought jewelry a month ago, just got it and it is ALL BROKEN!!!! they had guts to send me after month waiting this ... Now I have to pay to ship it back!!! "

Helpful (2) Cool


Takes your money and runs

"Ordered on may 18th. They billed my c.card right away
Have changed the shipping date twice. June 24th and nothing yet

Helpful (1) Cool



"I used to buy, but they change customer service they are the so bad, they have no respect for you. I returned two items, they didn't give me credit or money back. They are saying that they are new owners. They won't transfer me to a supervisor.

Helpful (1) Cool
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Rip offs

"I ordered a purse from here and never received it. They said they would issue a refund and when I called to inquire where my refund was the phone rang 100 times and no one answered. Unless you want to lose money, DON'T BUY HERE! "

Helpful (1) Cool


Not what it used to be

"Same overall experience as others who have posted here. I had a $20 credit from a return and one day it just disappeared. I was told it was a promotion. Which it wasn't. It took them 21 days to respond to my email. I had to email 5 times before I got a response. Please, Please, Please do not order from here. I have been a customer since 2011 and it's just not the same anymore. They barely have the content they used to and are performing fraud by stealing peoples money. "

Helpful (1) Cool

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