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Terrible Customer Service
"I ordered a computer online and my credit card company did not immediately approve until they called me to verify. The credit card company approved the payment, but Best Buy's system would not accept it. I put in a different card and Best Buys system would not allow me to run a different card. They ended up canceling my order and when I called the next day the price had gone up $70 and Best Buy would not honor the price even though they could see that was the price I attempted to purchase it at the previous day. They told me their system blocked me from buying even though I had no idea, because I made more than one attempt to purchase the merchandise. Of course this was all after being transferred 3 times. I asked to speak to a manager and she made me wait on hold for 5 minutes before answering my call. I just think it was poor customer service to not honor the previous price. I was extremely disappointed in the lack of customer service. Needless to say, I purchased the computer elsewhere!"
Never Received my Computer
"Ordered my daughter a computer for her birthday. It never arrived even though USPS shows it being delivered 'to the garage or other location'. So p'd at Best Buy's incompetence. If you're going to ship a computer through the Postal Service, at least request signature service! And what frustrates me most is that I 'assumed' that it arrived my parent's house. By the time I realized my error, Best Buy refused to do anything other than give me the phone# to the post office. Thanks a lot-- won't do business EVER again."
Store Credit Card Buyer Beware - OBSCENE $165 Interest Charge!
"I opened a Best Buy store credit card to purchase a laptop. While paying it off, apparently a promo they did not make clear to me ended and they hit me with a $165 interest charge!!! They refused to remove the charge, and were rude and condescending to me about it. This company is out to steal your money while pretending to give you "promotions" - Stay away, they are a bunch of crooks!!"
"After years of buying products from this company I decided to buy a premium home entertainment system. After delivery the unit did not work. I called the Geek Squad several times. They came back out but could not fix the problems. I continued to call for a replacement until I was told I had to send the receiver to the Factory. They refused to swap it out. I’m finished with Best Buy. Their Customer Service is terrible. "
Will not shop there any more.
"I returned an unopened item and they refused to credit my credit card because it was 17 days after I bought it in Ft. Wayne, IN and returned it in Bluffton, SC when I found that I could not use it as I could not get internet service. It took that long to determine that as I first had to travel back to SC and try to schedule internet installation.. They would only give store credit.I have had much trouble trying to order thru BEstBuy.com in the past.After I use this store credit I will never shop there again and will cut up and return to them my BB credit card."
REWARDS program ****
"It has always been my assumption that any kind of reward program is intended to encourage customer retention and loyalty. The Best Buy Rewards program is SO unfriendly and such a PAIN in various body parts that a customer actually is reluctant to use them!First, in order to use a Rewards certificate, the customer MUST spend AT LEAST the amount of the certificate. If you have a certificate worth $25 and ONLY want to buy a $12 CD or DVD, you are OUT OF LUCK ... you CANNOT use the certificate. I had a certificate for $60 (because of large appliance purchases), wanted to buy TV remote controls, and came up $1.00 or so short of the $60. I had to add a Kind bar for $1.48 that I really didn't want to bring my total over $60 in order to use the certificate! In the end, I returned EVERYTHING except the Kind bar (food is not returnable). Because of that Kind bar, I lost $5 in Rewards!Second, Reward certificates are ONLY valid for 60 days. Buy a refrigerator, as I did, receive a large Reward certificate and you MUST run out and buy something or LOSE the benefit!Third, if you need to return items purchased with a Rewards certificate, you are initiating a large headache. The first remote controls I bought did NOT work. I exchanged them for a different brand that proved unsuitable for my equipment. They were returned. More than half of my Rewards amount vanished. It was a nightmare dealing with "customer assistance" people in Mexico City who did NOT speak English well enough to be understood!As I noted above, if you do a partial return, you are likely to LOSE some immediate reward because the program gives a $5 Reward for each $250 spent. Return even $1 worth of purchases and LOSE that $5 reward, as I did!"
Best Buy has the worst return and price match guarantee policy!
"Do yourselves a favor and just buy your products from Amazon with their no hassle return policy. 15 days is ridiculously short. Best Buy put the product I purchased on sale for $200 less 14 days after I purchased the product, however, I didn't see that they put it on sale right away, so when I saw it a couple days later, I was past the 15 day window and they claim they couldn't do anything about it. Well, I can do something about it, by never shopping at Best Buy again...and telling everyone I know not to shop there! They will lose far more than the $200 credit they could have adjusted for me. Unhappy customers are the company's doom...well, that and Amazon! Best Buy = Amazon's Show Room! "
Worst experience ever
"Bought a laptop some months ago, DEAD no sign of life gone forever. They do not have a customer service where you can explain ur problem. Never again "
"In the past few months I have placed several orders from Best Buy. Every single one has arrived damaged. Packages were either squashed or flattened or open. The shipping box was always perfect, so it's Best Buy's shipping department that's at fault. They are actually sending people the damaged products. I have been giving my relatives and friends squashed gifts!!The last product I bought was a new DVD and it arrived open and used.Every time I chat with them I get an employee who has no idea what he's doing and wastes my time back and forth asking me the same questions over and over.I am boycotting this company for good. They promise amazing service on their webpage but then they never deliver. Outrageous!!"
NEVER PREORDER FROM BESTBUY.COM
"The only reason they got 1 star is because I cannot give 0. I preordered a game from them 25 days before the release date with the promise I would receive it by the release date. I even called their customer service department 2 days before the release because the game had not shipped. I was assured that it would be shipped out (next day shipping) the day before release. Bestbuy did not ship the game until after 7pm and shipped using regular shipping speeds. contacted customer service and was told to wait for the game to be delivered.. You pre-order something so you have it as soon as it is released.. NOT the following week.**update** I finally got ahold of bestbuy corporate office to file a complaint and was told that that there were copies in stock in the store. Since they failed to ship the game on time, I could go purchase another copy and then return the one I pre-ordered.. gee, thanks. That is exactly what I want to do, go give you another $70 because you failed to follow through on your promises the first time.. no thank you bestbuy.. won’t be shopping there again"
"We were immediately helped and informed about the choices we had for Gaming Computers. Answered our concerns and helped us decide on a great computer within our budget!"
Horrible Customer Service
"After selling me products that were either did not do what they claimed would do or were misrepresented, resulting in 3 immediate returns, they refused the 4th return (next day) which was an expensive item. They have a Retail Equasion system that does not permit a return due to "excessive returns". I knew the refusal to return was not right ant that any manager would override the decision, but the system does not allow an override or any remedy I was sent here there and everywhere to try to resolve this, wrote a letter, each place referred me back to a place I'd already called. After 45 days with no response to my letter, calls, or from the Retail Equasion, I was fuming, and then, the Retail Equasion letter came reversing their decision. Then a call from Best Buy corporate to 'help me'. By then it was too late - I had my fill of Best Buy nonsense. I will never shop at or suggest Best Buy to anyone again."
"shipped on time product works well overall good purchase"
"The website indicated an item inwanted to purchase was available at the local Best Buy. Needing the item immediately, I went there to purchase the item. No fewer than 4 store "team members" tried to locate the item, but it was finally determined that they did not have the item after all. I decided to purchase the item and have it delivered to the store for me to pick up. The sale amounted to $350. By the time I returned home, I had a text message saying the the order had been cancelled. I called the 888 number and was again told the order had been cancelled, reason unknown. All the personnel I encountered were cordial and tried to be helpful. But it's pretty obvious there's a big disconnect somewhere. I won't be trying Best Buy again."
They really ****
"You’d expect them to be super helpful in finding the product you need right? HA! That would be too easy, all they did was tell me they don’t have what I need and try to send me on my way. When I asked if There was another way to get it all they said was online! Well probably not from your website! I’m thinking I’ll stick with amazon or target for any future tech buys. Also, your phone system is annoying and not user friendly. Id assume as a technology company you’d be able to provide better services. Especially with the 100%+ profit range. "