Inflexible customer service
"I ordered a compact Bible from Barnesandnoble.com--to give as a gift. The size of the print font is so tiny that it is basically unreadable, and I told the person I gave the Bible to that I would get a larger Bible with a readable font size. I was barely out of the 14 day period--and did not ask or want a refund, merely to exchange for a larger size, and pay for the upgrade. The return policy of Barnes and Noble online is unreasonable and irrational. I am not asking for money back, merely to work with me to get the appropriate item. Additionally, it would be a great help if a sample of the font size was presented alongside the item online so that the purchase can be made the best information available. To sell an item with such unreadable print, without the capability to determine that before purchase is not fair, if you area not willing to exchange for a more readable version. I will NOT purchase from the online site in the future."
"The used book was in bad quality."
Fraudulent/ will nickel and dime you with any "issue" they can find
"I rented a book and received it in very poor condition (and late). There were ripped pages, writing, and highlights. It seemed dirty and I barley wanted to touch it. For that reason I barley did and luckily I didn't end up needing it much in the end. I return the book before the due date and later see that Barnes and Nobel has taken a large amount of money from my account (double the amount of the book) claiming that I damaged the book when I literally received it in dirty condition. They should check their damaged products before sending them out then blaming the customer for it. I consider it stolen money and this is similar to an issue I had with them before.Also, it is very difficult to find your due dates and shipping labels on the site and you will not be notified of the due date. It will be easier for you to miss the due date and they will be justified in charging you extra fees. Perhaps they're trying to make up for the free return, shipping labels? I would give this company 0 stars if possible. I have had my last straw with this company. DO NOT rent from Barnes and Nobel!"
covered up the UPC and sent me the wrong book
"I ordered a text book from them. A math book that was supposed to come with an online access code (you pay extra for that). They took a non-access code version, pasted a false UPC code over the real one and sent that to me. Their customer service reps were outrageously bad. Did not care one bit. Wanted to charge me to send it back and charge a restocking fee. Asked to speak to a manager. She sent me a return label and said they would refund 100%. I do not really believe that will happen, but have documented so will dispute the VISA charge if necessary. BN - never again. "
"Did you know that if you have the Barnes and Nobles membership card you can never get out of it unless you call them? They have a feature on their website under your account for auto renew that you can check yes or no but if you check no and then do not call them, they automatically switch it back to yes and charge you regardless. Also, regardless of how you buy from them, for example in the store, they put your credit card in your account so they can charge it for whatever they want. I know they must be hurting because they are the most crooked company I have come across lately. "
charged for a "late" due date
"I ordered a textbook from barnes and nobles and returned it within a timely manner. I received an email from them saying they received my textbook, then another saying they have charged me because I did not submit it before the due date. The due date is july 1st. It is still June!! It's not even late yet! they charged me for a book that wasn't even late. So i called and they are refunding me the money. Lets wait! Barnes and Nobles needs to get it together. I'm never ordering from them again."
Such A Fraud Online Seller
"My son bought two books that he needed for his exam in U of Sofia Tokyo.The books was delayed never got in time that my son have to buy Kindle version from amazon he asked for cancellation from Barnes & Noble but their CS people are useless could not do anything with their supplier. Instead they shipped it through UPS Express to Tokyo which was again delayed due to express service to destination isn't available. Big time screw up by Barnes & Noble and their supplier. To all who read this email, please don't buy books online from this company they are big Fucking Fraud. I hope they will be out of business soon! "
DON'T WASTE YOUR $, BUY A KINDLE!
"I used to love my Nook. USED TO. Barnes and Noble made the decision to no longer offer third party apps. So, when I tried to download a learning game for my daughter, I was floored to learn that I was no longer able to use my nook for anything BUT an e-reader. I originally bought a Nook because of its flexibility as a reader AND a tablet and the fact that I did not have to purchase a data plan to use it. With this current "improvement", I will likely be purchasing a Kindle Fire very soon. Kindle has increased the flexibility of its e-readers while decreasing cost. On the other hand, Barnes & Noble has done the OPPOSITE. Sorry B&N, you just lost a customer for life."
INVISIBLE DOG and BARNES & NOBLE share fraudulent business practices
"DO NOT ORDER FROM BARNES AND NOBLE ONLINE! I unwittingly ordered a boxed set of HARRY POTTER books at Christmas. They shuffled it to a 3rd party seller (common practice I am told) named Invisible Dog. They sent us a box of very used books. BARNES AND NOBLE will not refund our money. INVISIBLE DOG will not respond to any emails. We have now filed a claim with the Missouri Attorney General's office. Poor customer service and fraudulent business practices. Use Amazon or any other similar service. They guarantee customer's satisfaction or your money back."
Miffed and beyond disapointed
"Ordered a very heavy special edition,collectors Book.Got my order in about two weeks.Shipping box was flimsy and quoched.Opend box.This very heavy,delicate book was not even bubble wrapped and the corners were unprotected.The book was so shamefully packed,it had so much room it was shifting from one to the other end of the shipping box.Needless to say,that the book was pretty banged up at the corners.Called costumer service.Explained the situation,very apologetic,guaranteed a perfect replacement.He made all the notes.Second book arrived after a week and it was packed worsted!!!!!Called costumer service.Very apologetic,again and assured me I will receive a und ,professionally packed replacement.All notes were taken.Received my third replacement.......SAME PACKED,SAME DAMAGES,AGAIN,!!!I give up.Apparently they are absolutely unable to ship delicate heavy items,professionally packed!!I have now 3 damaged books,because someone can't get the job done and have to wait two weeks to get a return label shipped! I waisted all this time and energy and they can't even make it easier for me....the very least...and have these books dropped of at a B&N store.I will never ever recommend to order heavy delicate collector books from B&N .com.They absolute unable to make correction,but I must say they will apologize a million times.Very unprofessional and without any sense or shall I say brainpower.Im a very unhappy costumer and will not ever order from them.No quality and accountability.They will not make adjustments ,and waste your time!!!!"
Return policies on textbooks
"I rent textbooks from Barnes and Noble. I rented one last year, sent it back and then kept getting charged for that book because they kept saying they didn't receive it.Also, I rented one during the fall of last year and forgot to return it, never got an email or notification that it was late, then all of the sudden I get charged for the late fee and the buyout fee and they won't acknowledge that they never sent me anything. Also, Anout two months ago I had purchased a few books and forgot to charge them to a gift card I had loaded onto my account. I had charged it to my debit cars instead. Within half an hour I had contacted them and asked if they could change the transaction to my gift card. They said they couldn't because it had been more than 15 minutes, they said I could return it, purchase them again with my gift card and pay shipping...I find their customer service not helpful at all and they don't seem to make things very easy "
Charge of $144 for a textbook they have.
"I usually never give bad ratings or leave comments about things, but this situation is completely out of control. I used B&N textbooks for the first time last semester, and I should have known better. I rented two foreign language books, and sent them back in the same box (after calling and speaking to B&N customer service to make sure it was okay). Then suddenly I start getting charges all over for one of the books saying I didn't return it, yet they somehow received the box...with the other book. IT WAS IN THE SAME BOX. So I called B&N and the manager was super nice saying that she thinks they forgot to scan the label and is almost positive it's just a misunderstanding. Surprise, it has been over 4 months, and B&N just took my bank to court over it. I just called again and had a manager tsk at me for not packing the books in separate boxes.....sorry I'm a college student and don't have 5 billion boxes. All because of their own incompetence. Spread the word: Barnes and Noble is petty and just out for money...lying if they have to. "
Soft pornographic images at children's eye level at SCOTTSDALE, AZ checkout stand
"PORNOGRAPHIC images at child's eye level, at checkout stand, in Scottsdale, Arizona store. Playb**, Sports Illustrated (cover model suggestively posed in a tiny swimsuit), and more. You can not make a purchase without your children seeing these. I spoke with the store manager who's only comment was that the magazines pay for placement. I will be sharing the photos I took of these magazines in stands placed low enough for any 2 year old child to grab on Facebook, Twitter, Instagram, and Yelp. Also with the PTO of our elementary school the next time they consider having a book fair here. The business decision to place these pornographic images in front of our children at their checkout stands (obviously a corporate decision since concerned parents from ALL OVER the country are posting similar comments) boggles the mind. My family has been such a big supporter of BN through the last 2 decades, but as my husband said, "No longer".What in the world are they thinking at BN? They are obviously trying to pull more families in by increasing the number of toys, and then they put pornographic images at childrens' eye level. CRAZY!!"
B&N ONLINE IS MISLEADING AND TRASHY
"I ORDERED A BOOK FOR MY WIFE WHO IS TAKING AN ESL CLASS. I BOUGHT THE BOOK USED FOR $36 INSTEAD OF NEW FOR $43. THE EXPLANATION FOR GOOD CONDITION OF A USED BOOK WAS DAMAGE TO PACKAGING ETC. I FIGURED IT MAY EVEN HAVE SOME TEARS ON A PAGE OR TWO. THE FRIGGIN' THING SHOWS UP WITH WRITING THROUGHOUT THE TEXT. IT IS ONE THAT HAS EXERCISES IN THE BOOK - THEY ARE FILLED IN, NOT SOME OR A LITTLE BIT, BUT A LOT! THE MULTIPLE CHOICE EXERCISES HAVE BEEN ERASED SO MANY TIMES THE LETTERS OF THE CORRECT ANSWERS ARE FADED. C'MON YOU MUST BE KIDDING ME. THEN IT SAYS TAKE IT BACK TO YOUR LOCAL BARNS AND NOBLE FOR RETURNS, AND THEY WON'T HAVE ANYTHING TO DO WITH THE THING, EVEN THOUGH I HAVE THE RECEIPT THAT SAYS RETURN IT TO YOUR LOCAL B&N. I THINK THIS IS RIDICULOUS. I SHOULD HAVE LOOKED AT THIS PAGE OF TERRIBLE REVIEWS BEFORE EVER TRYING TO ORDER WITH B&N ONLINE. i WILL NOT DO THAT AGAIN."
Horrible Online Experience
"Hi, I ordered a book online.I noticed that I wasn't given an specific delivery time at the beginning or the end of my checkout...only "standard" delivery time.ummmguess what?A month they said on the first email, a month to deliver a book from Kansas to Florida.I needed the book earlier than that.So, when I tried to cancel my order, they went on to say it belongs to a third party seller?oh crap.End of the story:They cant cancel my order directly.I have to wait almost a month to get my book, which btw I ordered it from another company already. Then I have to process the cancelation and refund.The customer service guy was just talking like a freaking zombie, and taking no care or whatsoever.I will never again buy a book with Barnes and Nobles and I don recommend it to anyone I love.God be with you if you do so."
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