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Stores > Banggood.com
  • Banggood.com Banggood.com Elite Status
    • ADDRESS
    •  
    • BUSINESS HOURS
      Office time: 9:00am to 6:00pm GMT + 08:00
      GENERAL PHONE
      +852-35903678
      FAX
      n/a
    • SUPPORT EMAIL
      n/a
      SUPPORT PHONE
      +852-35903678

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • option not available Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.27/10 9.27/10
    Chance of future purchase: Rating 9.45/10 9.45/10
    Shipping & packaging: Rating 8.69/10 8.69/10
    Customer service: Rating 9.58/10 9.58/10
    Return/Replacement policy: Rating 9.42/10 9.42/10
Voice your opinion! Review Banggood.com by clicking a star below.
Rating 10/10
5/5
2017-12-06

Great customer service

"They sent me the wrong esc and i contacted them and they sent me a new one plus i got to keep the old one. I will continue to support them."


Rating 10/10
5/5
2017-12-06

Banggood

"banggod is very good store, is my second order and everthing is Ok!. Good prices and the shipment is really fast.
Everybody in Brasil ,love buy with Banggood
"


Rating 10/10
5/5
2017-12-06

Excellent e-shop

"Excellent e-shop
Excellent place to buy a lot of products.
I'm very satisfied from the services offered by Banggood.
It has a very good customer care and very competent after sales service.
I highly recommend Banggood.
"


Rating 10/10
5/5
2017-12-05

Best customer service

"I bought a whatch that did not arrive to my country, but they resend a new package to me in one week. Flora was a great help for the problem solution.
"


Rating 10/10
5/5
2017-12-05

Excellent Customer Service

"My goods haven't arrived after 5 weeks. Once complained I received instant feedback about a new shipment FOC. Now both items have arrived together ( strange). Looks like customs had their hands on it."


Rating 10/10
5/5
2017-12-04

Good aftersale, nice prices

"Although the price is a bit higher than in other chinese site, this one has got a better aftersales, and no insurance needed..."


Rating 2/10
1/5
2017-12-04

Attention! company that does not pay damages :( - Dikkat! verdiği zararı ödemeyen firma:(

"I bought ... ( E27 LED Light Male socket to EU Type Plug Adapter Converter On-off Control Switch )
One out of three exploded in a dangerous way,
I asked to be covered.
I have only returned the amount I paid for 3 pieces. Did not pay for burning plug, socket and bulb :(
---
Satın aldığım ... ( E27 LED Light Male socket to EU Type Plug Adapter Converter On-off Control Switch )
3 üründen 1 tanesi tehlikeli bir şekilde patladı,
zararımın karşılanmasını rica ettim.
Bana sadece 3 adet için ödediğim tutarı iade ettiler. Yanan fiş, priz ve ampul için ödeme yapmadılar:(
"

Rep reply posted Dec-06-2017

A rep from Banggood.com, BangGood Team, has responded

“Dear Emre18,

Thanks for choosing banggood and we sorry for causing this dissatisfaction to you.

We have arranged a full refund for your order 38926049 that you complain about. If you not accept this reimburse, please reply our email and let us know. You are so welcome to contact us.

We will keep improving our product quality and service. Hope you could have a happy experience for next shopping.

Regards,
Banggood Team”


Rating 10/10
5/5
2017-12-04

Good Site

"Always good prices, I do not have a problem with the return of money if something does not come, or partial compensation when the item is damaged and yet we want to stop it, I mainly order rc models."


Rating 10/10
5/5
2017-12-04

Prompt response for emails

"Recently bought a quadcopter from banggood and it didn't receive it for over a month. I got worried and mailed their customer care. Thankfully they promptly replied, providing me with a tracking Id. The tracking Id was of no use to me for tracking though as I could not check it with India post. They asked me to wait for a week more and fortunately the quad-copter arrived arrived in a few days after the mail;-)"


Rating 10/10
5/5
2017-12-04

Reactive and competent customer service

"Reactive and competant customer service (item not received after 1 month, refund done in less than 1 hour)."


Rating 10/10
5/5
2017-12-03

Perfecto. Problema corregido muy satisfactoriamente.

"Problema con el color corregido perfectamente."


Rating 10/10
5/5
2017-12-03

Trustworthy shop

"Very good customer care, confusion with the package caused an immediate refund. I highly recommend this shop!"


Rating 10/10
5/5
2017-12-02

Servizio clienti ottimo

"Shop online molto serio e preciso. Prezzi ottimi e servizio post vendita molto competente.
Consigliato a tutti
"


Rating 10/10
5/5
2017-12-02

Nice Work!

"There was a small delivery problem, but the Banggood team was very attentive to it and quickly decided. Thank You Crystal, thank you team!"


Rating 10/10
5/5
2017-12-02

How the customer support makes or breaks a company

"After ordering already dozens of items from BangGood, which all arrived within an acceptable period, taking into account the distance between China and Holland, and were always as expected, I ordered a Led Fluorescent tube with the color warm white (3000K). This time I received the wrong item: it had a color temperature of 4000K. So I contacted the helpdesk and they promised me to send a replacement. However, it worked out that that second tube also had the wrong temperature.
Without any questions, the customer support offered to do a total refund and the next day the money was already on my Paypal account. And I ordered another type of Led tube from BangGood! This is a big contrast to my experience with a Dutch company: I sent numerous emails to their customer support and they even don't take the trouble to reply. People are reluctant to do business abroad, but this experience shows to me that there is no need to worry if the company has a good Customer support like BangGood has. Thank you, Macy!
"


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