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"Wow! Talk about getting fantastic customer service. BCE is second to none when it comes to prompt FREE shipping, prompt FREE return shipping, knowledge of equipment, and most of all - their staff (ask for Taylor) is very friendly and willing to go the "extra mile" when it comes to delivering an excellent on-line or phone-in shopping experience. Their prices are also hard to beat - especially the Inside Edge discounts and special sales. They now have become my number one choice for all of my backpacking gear (sorry REI and LL Bean you're good but they're great). Whether it's sleeping bags, backpacks, tents or any outdoor gear check out Backcountry Edge first. You'll be glad you did!"
"I thought customer service and the internet didn't go together. Shopping, pric, phone servic, quick response to a technical issue, and the return policy, I feel like I "know" somebody down at the local sporting goods store. Simply the best hiking gear shopping experience EVER local or internet. Awesome work, don't hire an executive CEO to screw it up."
"Love this place. Recommended to me by a friend. Website is easy to use and the selection is fantastic. Ordered on a Thursday and had it Monday afternoon. Will definitely recommend them to anyone and look forward to ordering again."
"An excellent seller. Another stumbled upon, and was lucky.My order arrived today, so I can say shipping was fast, the product was what I hoped for, and ordering was damn easy. The tracking number was very useful, and they don't spam you with a lot of superfluous details.The reason for picking this company was overall pricing.Highly recommended."
"WOW!!! What an excellent online experience. Ordered a large Kelty tent on Wednesday around noon and had it on Thursday afternoon with free shipping (I'm in NYC). They followed up after I placed my order and provided me with shipping information within hours. They seem to have an excellent return policy (free returns for 60 days), though thankfully I haven't had to take advantage of it. Seems like you're dealing with people who really know how to do business, and I'm duly impressed. By the way, they're a Microsoft CashBack merchant which makes the deal even better."
"After searching for a roomy 4-man tent online for the majority of a Sunday, I settled for a tent offered by Backcountry Edge.com. I decided to place an order with them since they easily offered the best price for the one I wanted. Hastily I checked their shipping chart located on their site and was pushing it for the shipping to reach me in time for a trip I had planned. (Yea, stupid me for planning everything last minute). Either way, I had written a note to please expedite my shipping and requested it reach me by a certain date. I didn't feel it would reach me, but thought I would try for a miracle. What impressed me is Backcountry Edge contacted me to let me know it wouldn't reach me in time and I could still purchase expedited shipping (at a nice discount than normal) so my tent would reach me in time. You know, a lot of retailers would've just shipped your item and not cared, but it says a lot to me that they took the time to:1.) Read my request in the first place. Most retailers ignore this.2.) Took a moment out of their busy day to call me. This meant something to me since it alerted me that I would be going on a camptrip with no tent, (ugh!). 3.) Offered a discount on 2nd Day Air shipping. Wow! Now that's icing on the cake...Word to the people who are wondering if they should buy from these people...Rest assured, there is nothing but a positive shopping experience to be had from these people."
"Awesome dealer, ordered a backpack at 11pm Tuesday, it was at my front door at 4pm Friday. Decent price, even better with 10% discount coupon I found on the net, free shipping and free return shipping should I need it. Paid $144 for a Kelty Red Cloud 6650 that REI and Sports Authority wanted $200 for. Would definitely order from backcountryedge again."
"Unbelivable service. I order at 4:51p Eastern on Friday and have it before Noon on Saturday using their free ground shipping. I love this place and will make them the place I order all my outdoor gear from."
"This company sets the standards. Shipments are prompt, prices are fair, exchanges are easy, shipping is free. When my original backpack did not work well, I received courteous assistance in choosing one that would. They make every effort to "do the right thing". Highly recommend. "
"This review is being submitted because of the outstanding service from Backcountryedge.com. They are one of the best internet companies I've ever done business with.I was very leery of ordering from them since there was almost no review history on this or other sites. Decided to go ahead and place the order anyway, since I felt my credit card would protect me if necessary.Found a Mountainsmith lumbar pack for a good price with free shipping and placed my order on December 5 and received it in a couple of days. Unfortunately, it was too small for my purpose, so I took advantage of their offer of no questions asked returns and free return shipping to send it back (they send a prepaid Fedex Ground label for returns). It was picked up on December 12, they received it on December 13 and credited my card on December 14th.The only negative in the whole experience is that Fedex Ground doesn't have any convenient drop-offs in my area, so had to chase down a driver who took it.I will absolutely do business with these guys again. Good selection, good prices, GREAT SERVICE. "
"Order was confirmed and shipped within 24 hours. Customer service was excellent. I contact the CSR via email for a defective item and received reply within 3 hours and they send out replacement at the same day. Excellent company with good people. "
"I have been purchasing the majority of my goods online for several years. I have never experienced this quality of customer service before. They went above and beyond any of my expectations. I ordered replacement straps for my Komperdell trekking poles. They did not fit. Tim in customer service contacted Komperdell to see if he could get the ones I needed. Unfortunately the type I need are not available. They offered instructions to make the ones I have work and a link to a website that could provide what else I need. I ended up returning the straps and they refunded me in full INCLUDING the shipping. Their customer service is exemplary. Their prices are great too. I will order from them again!!!"