• ADDRESS
    420 9th Ave
    New York, NY US
    10001
    Note: This is a local storefront
  •  
  • BUSINESS HOURS
    Sunday: 10:00am-6:00pm. Monday through Thursday: 9:00am-7:00pm. Friday: 9:00am-2:00pm DST or -1:00pm
    GENERAL PHONE
    800-294-9336 / 212-502-62
    FAX
    212-239-7770
  •  
  • SUPPORT EMAIL
    cs@bhphoto.com
    SUPPORT PHONE
    212-502-6237

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • checkmark icon Discover
  • checkmark icon Money Order
  • checkmark icon COD
  • option not available Check
  • checkmark icon Wire Transfer
  • option not available Apple Pay
  • checkmark icon PayPal

Shipping options

  • checkmark icon UPS Ground
  • checkmark icon FedEx Ground
  • checkmark icon FedEx Express
  • checkmark icon Priority Next Day
  • checkmark icon Standard Next Day
  • checkmark icon International
  • checkmark icon 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • option not available Require User Registration
  • option not available Guaranteed Security

Other

  • checkmark icon International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • checkmark icon RMA Required
  • checkmark icon Review Guard
  • option not available Notified of Public Replies

Review History & Profile

Product & services pricing 8.08/10
Chance of future purchase: 6.25/10
Shipping & packaging: 6.35/10
Customer service: 5.71/10
Return/Replacement policy: 7.08/10
Click a star to Write a Review!
1/5
2018-09-23

Battery Broken after 4 charges, no support

"Purchased a Baja B4 with accessories for over 1000 USD, Baja battery stopped working after 4 charges. Unfortunately I did not use the Baja often, so its after the warranty period and no support whatsoever from BH Photo Video. I used 44USD for a charger, and now Im told to spend 200USD for a new battery. Normally I have been happy with BH, but never had a support case before now, and after dealing with this, I wont recommend them to anyone..."

Helpful Cool
henryp's Avatar
henryp from B&H Photo-Video has responded
Posted Sep-23-2018

“Thank you for your order and this feedback. We regret your dissatisfaction. Under our 759039540 a replacement Dynalite charger was sent to you on 9/5/18. The original purchase of the Dynalite Baja B4 was made on July 31, 2016. It came with a Limited 1-Year Warranty from the manufacturer. You can purchase another Dynalite Interchangeable Lithium-ion Battery for Baja B4 and B6 Monolights B&H # DYB4LI for $168.00 via https://bhpho.to/2MVL1Uf -- Henry Posner / B&H Photo-Video”


5/5
2018-09-18

Best place to order your photography gear

"I have tried several places both local and online and BH photo is hands down the best. Great customer service and fast deliveries."

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5/5
2018-09-18

monitor cheap and without pain!

"Looked, found it and it is own sweet way!"

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5/5
2018-09-18

Amex Points

"Love that I can use my Amex Rewards Points directly from B&H Website. to make a purchase."

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5/5
2018-09-18

Quick and Simple

"Referring my friends to the quick and simple way to order supplies."

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5/5
2018-09-18

B&H Provides Great Service

"Consistently satisfied with B&H service. "

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5/5
2018-09-18

Fast Transactions

"Was looking to buy two backup memory cards. 1 was an sd card and one a compact disk card. Found immediately and bought. Complete transaction was less than 3 minutes."

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5/5
2018-09-18

so efficient!

"The website is super easy to use "

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4/5
2018-09-18

Warr

"It would be nice if the product summary always included information about the warranty."

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5/5
2018-09-18

This was a 5 star event, as always

"I like this site and have ordered from them more than once. The prices are competitive and thus far I have received what I ordered when they said it would arrive. Packaging is suitable for item shipped, not light weight, just solid"

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5/5
2018-09-18

Great Service amazing people!

"So impressed working with B&H people the really know what they are doing! The web page works well too.

"

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5/5
2018-09-18

Great Selection and Fast Shipping!

"Love you guys! Thanks so much :)"

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5/5
2018-09-18

overall thing was great !!!

"Prices are great, always easy to order. I love this site. I always find the best Service here. Love shopping at B&H, never disappointed me. I am always happy to purchase products here and overall thing was great !!!"

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5/5
2018-09-18

Very Professional and friendly

"B&H Customer service and sales are on point. My first choice in the marketplace."

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5/5
2018-09-17

you are too good

"awesome shopping experience everytime
"

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