• ADDRESS
    80112
  •  
  • BUSINESS HOURS
    9:00am - 5:00pm Mon-Fri MST Closed Sat & Sun
    GENERAL PHONE
    866-454-5523
    FAX
    720-287-5215
  •  
  • SUPPORT EMAIL
    customerservice@avidmax.com
    SUPPORT PHONE
    866-454-5523

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • checkmark icon Discover
  • checkmark icon Money Order
  • option not available COD
  • checkmark icon Check
  • checkmark icon Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • checkmark icon UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • checkmark icon Priority Next Day
  • checkmark icon Standard Next Day
  • checkmark icon International
  • checkmark icon 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • option not available Require User Registration
  • checkmark icon Guaranteed Security

Other

  • checkmark icon International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • checkmark icon RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile

Product & services pricing 10.00/10
Chance of future purchase: 10.00/10
Shipping & packaging: 10.00/10
Customer service: 10.00/10
Return/Replacement policy: 10.00/10
Click a star to Write a Review!
5/5
2018-02-15

Great customer Service

"I have been a long time customer with Avidmax.com, Every time I call or email they are quick to pick up the phone or respond to my emails and are always will to go the extra mile hep me pick out the right fly fishing gear.

Thank you always
"

Helpful Cool

1/5
2017-05-26

Poor customer service

"Returned defective rod case. took a week after they had received item to re-ship. had to call twice to find out status, they lied about shipping date. 3 weeks after purchase and still waiting for item"

Helpful Cool

5/5
2015-02-09

Went above and beyond for christmas

"Was trying to get a Fly rod for christmas and UPS broke the tip on the new Rod. Avidmax went a return label and after it was picked up by UPS my new Rod was in the Mail the same day and got it just in time for christmas. Thanks for the sweet avidmax stickers. have one on my truck as I type this review. "

Helpful Cool

5/5
2014-12-06

"Great store. Ordered Redington Rise 2 reel, backing and line at a GREAT price. I asked if they could install the line and change the retrieve from left hand to right hand. NO problem. Arrived complete with everything done correctly in a timely manner.
Have already re-ordered some additional product, and same good service.
"

Helpful Cool

1/5
2014-06-20

"Bunch of tools. I ordered spare spools for my Redington Drift fly reel. They did not have titanium spools available online. I contacted them and got told they do have them in stock and that they're just not showing up online. So I ordered 2 black ones online and in the order notes refer to our email conversation and clearly state that I want the titanium ones. Package arrived today, yip, you guessed it, black ones. Now I need to ship them internationally at my own cost because someone cannot read or follow simple instructions. I'm speechless. "

Helpful Cool

5/5
2012-12-22

"Great seller, quick delivery, and the item was exactly as described!"

Helpful Cool

5/5
2012-12-20

"Best thing about this whole experience is the shipping end of things.
First off the shipping is free.
Second, they mail it the same day you order it.
Third, I received my stuff in 4 days.
Fourth, they use fedex and allow you to track the location of your order.
With how most online retailers are these days they tax you hard on shipping. It's like, "come on here, doesn't cost you 5 bucks to ship 3 oz. of synthetic bait".
Thanks again guys, I will be coming back for more of your good service.
"

Helpful Cool

5/5
2012-12-17

"Impressed with customer service -- respond quickly and very helpful."

Helpful Cool

5/5
2012-12-17

"Product arrived quickly! Thanks!"

Helpful Cool

5/5
2012-12-17

"I found the prices to be competitive, the ordering so easy (no shipping!) and arrival very prompt. I will definitely go to Avidmax Outfitters the next time I need something."

Helpful Cool

5/5
2012-12-14

"Loved their website. They had the best price for the product I wanted and free shipping. They were out of the color I ordered but called me the next day to let me know and I changed the order. Would definitely shop on their website again."

Helpful Cool

5/5
2012-12-12

"I purchased a Cotton Carrier Camera Vest System as a Christmas gift, and had it shipped to an address different than my billing address. They promptly called to verify my credit card information and confirm that it was indeed me who made the purchase. After everything was verified they processed my order and it arrived within a few days. Delivery was prompt and customer service was very professional and polite. "

Helpful Cool

5/5
2012-12-12

"I have made around 4 purchases so far throughout the years from this seller, and have never been disappointed once. Merchandises were all as described and shipped immediately after ordered."

Helpful Cool

5/5
2012-12-12

"Avid has a very good webcsite. Clear,easy to use, easy to go back & forth from products to cart, easy to check, change and verify your order before checkout. Products are very good (my Reddington fly rod has served me very well, and was bought at a good price). The current daily sales offer some great prices."

Helpful Cool

5/5
2012-12-11

"Quick delivery even to Hawaii. Option to ship USPS Priority mail is great. Bag is perfect for what I want it for. Short outings with my camera gear. Nikon D800 and 4 lens + accessories."

Helpful Cool

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