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Awesome customer service.
"Ordered a NYC karaoke machine it arrived all damaged didn't even work, contacted customer service they were kind and got right on the issue sent me a replacement machine can't speak for others but i had no trouble with AUDIO SAVINGS two thumbs up "
Wow couldn't believe it.
"I ordered 4 subwoofers from audiosavings thru walmart.com. It's thru Walmart, I should be fine. What I received was 4 audio cables labled as subwoofers. WTF."
Worst Customer Service I Have Received In A VERY Long Time
"I purchased a blue tooth speaker, which stopped holding charge about 5 months into. I wrote a claim, which the company responded with having to send it in with all the paperwork and what not through certain carriers. Understandable.I paid over $100 to send back the broken speaker (mind you I had already paid well over $250 for the speaker in the first place).They sent back another speaker, completely busted up. Going back and forth with them about it coming back to me in worse shape than when it had been sent in, they claim that I did not send it through the right carrier and so on. I finally just dropped it. I will be throwing out the speaker because they will not be giving me any sort of refund for their product, writing a review to let others know that it was not the product, its the company themselves and having to deal with them if any sort of upset comes along. I would recommend going through another company by any means. I will never purchase from them again.Horrible Service."
Worst Customer Service ever!
"I ordered 2 sets of Polk speakers for my motorcycle on July 1st. Payment came out of my account on the same day. On July 3rd I had an email confirmation that my order was shipped via UPS and was given a tracking number. I was promised delivery by July 10th.July 10th came and went, but no speakers. So I attempted to contact this Company. I was initially told, again, that the speakers had shipped on July 3rd, so I would now have to contact UPS to find out where my shipment was.I contacted UPS and learned that a shipping label had in fact been created, but they never received the package from Audio Savings to ship. From July 3rd until the day that I wrote this review, UPS never received the item for shipment.I have since attempted to contact Audio Savings to cancel my order, so that I could go with a more reliable company, but now they refuse to return my emails, or answer my requests for a refund.I have had to resort to contacting ebay and Paypal to assist me in getting satisfaction from this company.If you are in the market for electronics, do yourself a favor and find another vendor.Audio Savings in my opinion has the worst Customer Service I have experienced in a long time."
Great gear all the time never let me down thanks
"I bought a dj set up and I love it never let me down Rockville all the way. I don't care what they say about the product I stand 100% with Rockville thanks for your budiness."
WORST COMPANY EVER AVOID LIKE THE PLAGUE!!! YOU WILL GET SCREWED!!!!
"I made the fatal mistake of ordered a Rockville RAM12 12" Bluetooth speaker without checking to see who actually made it. So lets back up a couple years ago, ordered 2 Peavey SP118 subs $900 and a Peavey $700 amp. The subs came poorly boxed, were used, one foot was crushed into case and sub was blown. Took forever to reach anyone. Finally received replacements in a month or so. Now the amp took well over a month to try and get an RMA and they responded you waited to long, no returns! Finally got ironed out. Had to pay to send amp back. Month later, thousands of phone calls, was told "We never received it." Send signed receipt to them and received a "Yeah that's our receiving but we don't know where it is." Months go by no nothing. Had to get Visa involved, money back in my account in hours.Now with the last order on 6/2/2017. SPEAKER WAS USED! IN SEALED CARTON!MISSING MICROPHONES!MISSING WIRELESS REMOTE!MISSING BATTERIES FOR MICROPHONES!BLUETOOTH WAS UNABLE TO PLAY ANYTHING FROM MULTIPLE SOURCES WITHOUT BREAKING UP BAD!USB PORT DIDN'T RECOGNIZE ANYTHING, AND TRIED MULTIPLE SOURCES!SD PORT DIDN'T RECOGNIZE ANYTHING, YUP, TRIED MULTIPLE CARDS!Called and spoke to someone who said they were the customer service manager (wouldn't give name) and I quote his response... "NOT OUR PROBLEM!!"This is why they have 600 NEGATIVE Ebay reviews for the year!!!D- rating with BBB.2.5 MILLION in sales from last year!Just do a google search for audiosavings on Google and see the thousands of others who got screwed.This is why you MUST research items you plan to purchase, if the price is too good to believe. I have no clue how they are even still in business. I plan to followup to the letter of the law. This has to stop and I have the resources to do so! I have a couple Youtube videos showing the unbelievable rotten quality of this product you may want to search for.So go ahead and make an order and see what happens.... Just don't say you weren't warned."
"Audiosavings is not a respectable business. They sale sub par products from cheap Chinese manufacturers that will fail. The problems start once you attempt a return. I took a chance and purchased one of their headunits and it died three weeks later. They did send me a return shipping label and promised me a refund once the item was received. Well two weeks later after the tracking showing received and signed for, they still say they item is not received. Emails are only responded to days after sendinng and they are very short. I have reported them to the BBB and to the attorney general. Maybe one of them will get more than a two sentence response from this shady place."
Paid them money, never received order
"I spent $250 for recording equipment and fed ex was supposed to deliver. I never received my order. I have been begging audiosavings for 9 months to resolve this and they haven't done a thing so basically I paid them $250 to make my life hell and full of stress. And I don't know what to do or who to contact anymore."
Rockville audio and audio savings ignore emails and wont answer calls
"I would give zero stars if possible.Bought wireless mic system in February. Arrived with mic not working.Over a month later no response to numerous emails and calls.Avoid and do not buy anything from these crooks"
"I have no problem with Audiosavings. Fast shipping "
Missing item they refuse to send
"I ordered a Rockville rxd-m5 amp and a rkw0cu wiring kit. They sent me the amp and not the wiring kit, and when I contacted them I was told I was lying from multiple different reps during different calls and emails. They say they see the shipping label had 30lbs on it and that means it was 30 lbs when I received it, so I must have gotten it, and fail to see that a shipping label printed out has whatever weight the seller puts on it and doesn't mean it isn't missing half of the items. They're telling me I'm a liar, treating me like a thief, and I was forced to escalate this to a claim with paypal today. Dont ever order from this company, they obviously have issues with inventory management, their shipping dept, and probably thieves as well. "
AudioSavings.com is committed to customer satisfaction
"We placed an order over the phone with Billy. He was professional and very personable. We ordered a Rockville 2 Chan Pro Karaoke Amplifier Mixer and 2 Rockville Pro Speaker Cables. The order arrived in record time and excellent condition. Unfortunately the speaker cables were not a match. We called to advise about the cable and Andy, the manager answered the phone. After looking into the matter he advised we would be receiving a refund to our account for the cables. We were very pleaseD with how situation was handled and the speed in which it was handled. We will most certainly use Audio Savings again and recommend them to others should the opportunity arise. Kenneth and TinaMarie Henry, Duarte, California."
Dont buy from this company
"I purchased a karaoke machine from Amazon that was sold to me by these people. The machine arrived and didn't work when I plugged it in. It cost $ 215.00 dollars. I went thru Amazon to return the item and was told I had to deal directly with Audio Savings. I emailed them about the problem and never heard a thing. I called them for a week until someone finally picked up the phone there. They said they would email me a return postage info to send the broken item back to them. When I received the email it was postage due from me to return the broken item to them. I was told at the shipping company it would cost over $ 100.00 to ship it back! I spent another week trying to contact them and again after hours on hold someone picked up the phone. They finally sent me a prepaid return receipt. I took it to the shipping store and paid $ 40.00 in packaging to send this broken item back to Audio Savings. Audio Savings never called me or emailed me that they had received the item back. Finally I called them again (3 days worth of calling and waiting for someone to answer the phone), Audio Savings told me the item was damaged when they received it back from me. Yea! that is why I returned it to you genius. They then said because I didn't send them photos of it not working they could not refund my money or give me a new machine but could give me a few dollars off my next order with them. ARE YOU KIDDING! I would never order anything from these cheats again. My credit card company has since refunded my money telling me that this company has a horrible reputation for pulling this scam over and over on people.DONT BUY ANYTHING FROM THESE THEIVES "
Audio savings inc.
"I really want to share my experience with audio savings, inc. I'm a dj, actually I lived in Utica NY, I saw they products on ebay and for the affordable price I decided to bought my first set of speakers with them cause my initial plan was upgrade all my dj equipment, I bought this 2 RPG 15 1000 watts on oct 15, 2016. when the speakers arrived, I noticed that one of them was broke in the botton, inmediatly, I contact audio savings customer service and from that moment, I started my nightmare with them. first at all they took 9 days to prepare the shipping label and finally send them back the speakers after that, running out of time with a incomplete equipment for my next party on october 29 2016, I let them know about my situation and what I received back.....this message on my ebay account: the Item for replacement is currently not in stock, I'm expecting a ship within 2-3 weeks, also they offer me a exchange to get another product or a full refund for the broken speaker and what about the other one, usually a dj used the speaker in pair not alone, and what about sending back the other one? I can send it at my own expenses plus a charge to send it back. I verify they inventory on ebay and they have 5 diferents options available with my same speaker model to resolve my situation at once but no folks, they say that is an inventory error, Really 5 diferent times ? so finally what do I have.....empty hands, loossing more money cause I cancelling my next job on october 29 and very upset and frustrated for all the inconvenience that I have experienced. they know everything about my situation with details and they avoid my messages and they do absolutely nothing about it. The people have to know........."
Do not reccomend this,place
"I bought a boss subwoofer total was $167 the thing sucked so i wanted a refund they are,only return,133 for a 10% refund and stocking fee and also i had to,pay $45 at ups for a shipping fee and they do not refund that. The subwoofer you couldnt,hear sh** out of it i highly recommend to not buy from hear they are a scam"