"Very Poor Service!!! I have left email and telephone messages requesting delivery date of my order and NO ONE has gotten back to me. We are going to have to reschedule our electrician, who is hard to get, to another date because we do not know when to expect our order or by what company it is being shipped. "Track your order" on the web site shows only that an order was placed over a week ago. Nothing shipped as far as I can tell. I am beginning to suspect fraud."
"As always, my order from Arcadian arrived promptly, packed appropriately, with all items and instructions included. The item exceeded my expectations and my sister commented that it was exactly the type of fixture she had been searching for but unfortunately, she didn't look online at Arcadian Lighting (the best place to shop for lighting fixtures, in my opinion). I had been looking at this particular fixture for a few months and when it when on sale recently, I ordered it. Of course, while I was on their site, I shopped for a few other fixtures I needed and found the perfect ones. Shopping at Arcadian is extremely easy, the site is well-organized, descriptions and details are always complete, and the comparison feature really helps me make the final decision on just which fixture is best for me. A couple of times when I've had a question on some specific issue, their responsee has been immediate and complete. Prices and quality are exceptional and I really don't see any reason to shop anywhere else for lighting fixtures."
"I am highly satisfied with results of doing business with Arcadian for a number of reasons:* Order arrived promptly - within about one week. I believe everything arrived on August 5. Packed well.* These are not yet installed, but I have opened boxes and everything looks good.* I compared Arcadian Lighting prices to sale prices through my local stores, and Arcadian pricing was better than upcoming local sale. Arcadian also provided free shipping and an additional 5% first time buyer discount.* In addition, the local store said that delivery would take another 3 weeks for the fixtures. I believe in buying locally if possible if pricing is not significantly higher. However, the lengthy time for delivery from my local dealer was unacceptable in my opinion. Altogether this was a good experience. "
"Very pleased with the service and the follow up. I ordered the lamps on a sunday and I had the units delivered on Friday.The customer service people are very thorough and before shipping they called to make sure what we have ordered was the stuff we needed. I was impressed!Their prices were slighly lower than the best price I found on-line, so they get good marks from me on pricing as well."
"Easy to use web site. Easy order process. Good customer updates. Excellent shipping. Quality mdse."
"Good emails - I was notified there was a problem with my billing address, which we quickly resolved - my order was not delayed. Arrived quick and the product was exactly as described. I am very pleased with my purchase and will return for more shopping. Thanks! "
"Three items were ordered and were shipped promptly. One of the items was missing a minor part (a single nut). I used the online link to request a replacement; they responded promptly and shipped a replacement part ... unfortunately, it was the wrong one. Once again, using the online service, they were very responsive and after a few days, finally did ship the correct part .... about 12 of them! Bottom line -- they were responsive, didn't give me a hard time and did their best to satisfy my needs. I'd use them again. "
"Original items ordered showed in their data base as discontinued, and they thought they were out of stock. Turned out the warehouse had the originals, in the amount I needed, and shipped them directly. (The originals took both incandescent and CFL lights, but in candelabra base. The updated versions only took the CFL lights, and in standard base.)I received prompt and personal attention to my order. When the change had been noted during processing, I received a direct phone call from "Andrea" with Arcadian Lighting Customer Service to clarify the updated information with me, and make sure the order was exactly as I wanted before putting it through, as there was a slight price increase for the updated version.Once I received my order, it turned out the changes had not been needed, and I was refunded promptly and with an apology for the confusion.The items ordered (4 ceiling fan light kits) were in perfect condition, all parts included, (except bulbs, but that's SOP.) installation instructions were easy to follow, and they look beautiful!"
"We received our lamp today and are very pleased with it. The service at Arcadian could not have been better. Each request for information was handled quickly and courteously. We will shop there again."
"I ordered 18 Vaxel lights and 1 Monte Carlo Fan with Antler light kit. All merchandise I received exceeded my expectations as far as quality and the delivery was much faster than I expected. I would definitely order products from Arcadian Lighting again and highly recommend them to our friends."
"Arcadian Lighting provides a greatly expanded selection of lighting fixtures, ceiling fans, as well as other goods for the home. Prices are quite competitive and are drastically reduced on clearance items--of which there are many. Shipping and handling was quick and also free (with a minimal purchase amount).My experience with this seller was very positive, and will certainly be my first choice when in the market for similar products in the future."
"No real problems. The shipment was fast and the item as described. The box was in bad shape when it arrived, but the pieces were are intact--and nothing was broken. Customer service was polite and helpful. "
"Arcadian lighting has poor communication you call and get a answer machine leave a message you get no return phone calls you have no clue on your order status they will not even email you back or keep you updated on your order status they need to fix this problem "
"Received my lights as promised. Delivery was quick, merchandise arrived packed very well, no broken glass. Just an all around nice experience. Will shop there again, have saved their site to my favorites. Catherine Berg"
"I ordered contemporary arc floor lamp which isgreat looking and function. i completely satisfyfor the ARCADIAN lighting service. and one i recieved looked same as on the site.This light is just perfect for my home!! ^.^"
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