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Stores > AppliancePartsPros.com
  • AppliancePartsP AppliancePartsPros.com Elite Status
    • ADDRESS
      240 Edwards Street Southeast
      Cleveland, TN US
      37311
    •  
    • BUSINESS HOURS
      7 AM - 12 AM EST 7 DAYS A WEEK
      GENERAL PHONE
      877-477-7278
      FAX
      n/a
    • SUPPORT EMAIL
      appreviews@appliancepartspros.com
      SUPPORT PHONE
      877-477-7278

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • checkmark icon PayPal

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon FedEx Ground
    • checkmark icon FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.79/10 8.79/10
    Chance of future purchase: Rating 9.57/10 9.57/10
    Shipping & packaging: Rating 9.14/10 9.14/10
    Customer service: Rating 9.25/10 9.25/10
    Return/Replacement policy: Rating 9.02/10 9.02/10
Voice your opinion! Review AppliancePartsPros.com by clicking a star below.
No Avatar

Verified Customer
Rating 10/10
5/5
2018-02-14

Pros

"Great service, got my part quick, video was great on how to install hinge."

Rep reply posted Feb-15-2018

A rep from AppliancePartsPros.com, appliancepartspros1, has responded

“Thanks for the nice review. It means a lot. We are happy to hear you benefited from our services.

Kind Regards,
Cheryl T
Customer Correspondence Team”


No Avatar

Verified Customer
Rating 10/10
5/5
2018-02-13

Very happy!

"Got the OEM part in 3 Days.
"

Rep reply posted Feb-15-2018

A rep from AppliancePartsPros.com, appliancepartspros1, has responded

“Thank you for letting us know how much you liked our services. We appreciate your endorsement!

Kind Regards,
Cheryl T
Customer Correspondence Team”


No Avatar

Verified Customer
Rating 10/10
5/5
2018-02-13

a-plus

"liked the video that showed how to replace the part, wish all this technology was available 40 years ago"

Rep reply posted Feb-15-2018

A rep from AppliancePartsPros.com, appliancepartspros1, has responded

“Thank you for using our site and for your feedback. We're so glad that you found our repair videos helpful!

Kind Regards,
Cheryl T
Customer Correspondence Team”


No Avatar

Verified Customer
Rating 10/10
5/5
2018-02-13

Awesome

"Timely delivery no need to call back, great service"

Rep reply posted Feb-15-2018

A rep from AppliancePartsPros.com, appliancepartspros1, has responded

“Thank you for sharing. We enjoy hearing from our customers.

Kind Regards,
Cheryl T
Customer Correspondence Team”


No Avatar

Verified Customer
Rating 10/10
5/5
2018-02-13

Ships fast and great quality

"Had the part I needed in stock, shipped that day, and problem solved."

Rep reply posted Feb-15-2018

A rep from AppliancePartsPros.com, appliancepartspros1, has responded

“Thank you for taking the time to review our site. Your feedback is much appreciated.

Kind Regards,
Cheryl T
Customer Correspondence Team”


No Avatar

Verified Customer
Rating 10/10
5/5
2018-02-13

My very first time!

"It was my first time using them and found it to be the best and easiest site to use, Prices are more than fair if not the best and they sent the items i needed with in 24 hours. I di not use the videos they have produced but what a great way to help us Do it yourself kinda guys!
thanks for making the repair so easy!
"

Rep reply posted Feb-15-2018

A rep from AppliancePartsPros.com, appliancepartspros1, has responded

“Thank you for letting us know how much you liked our services. We are happy you chose us and that we could help you fix your appliance. This may be your first time using us, but we hope you'll consider us for the future for any appliance repair needs you may have.

Kind Regards,
Cheryl T
Customer Correspondence Team”


No Avatar

Verified Customer
Rating 10/10
5/5
2018-02-13

Quick and easy

"Ordered easily and came quickly "

Rep reply posted Feb-15-2018

A rep from AppliancePartsPros.com, appliancepartspros1, has responded

“Thank you for filling out the survey. We appreciate your review.

Kind Regards,
Cheryl T
Customer Correspondence Team”


No Avatar

Verified Customer
Rating 10/10
5/5
2018-02-13

Always Great and always fast delivery

"Always Great and fast delivery "

Rep reply posted Feb-15-2018

A rep from AppliancePartsPros.com, appliancepartspros1, has responded

“Thank you for taking the time to let us know how we did. Your review was very nice.

Kind Regards,
Cheryl T
Customer Correspondence Team”


No Avatar

Verified Customer
Rating 10/10
5/5
2018-02-13

Worked perfectly and fast shipping

"Ordered the part I needed. It arrived sooner than I expected. Packing was good. Part was in perfect condition and it was easy to replace. Saved $100s. "

Rep reply posted Feb-15-2018

A rep from AppliancePartsPros.com, appliancepartspros1, has responded

“Thank you for completing the feedback form. We are happy you chose us and that we could help you fix your appliance.

Kind Regards,
Cheryl T
Customer Correspondence Team”


No Avatar

Verified Customer
Rating 10/10
5/5
2018-02-13

Rely on AppliancePartsPros.com

"As always, I have found AppliancePartsPros to be an easy to navigate, informative and efficient place to buy parts for all my appliances. I always know I've got the right part when I watch the video on how to install my refrigerator part. What a great tool! Quick delivery and good pricing. Thanks!"

Rep reply posted Feb-13-2018

A rep from AppliancePartsPros.com, appliancepartspros1, has responded

“Thank you for letting us know how much you liked our services. You are most welcome! We're so glad that you found our repair videos helpful. We look forward to helping you with any future appliance repair needs you may have.

Kind Regards,
Cheryl T
Customer Correspondence Team”


No Avatar

Verified Customer
Rating 10/10
5/5
2018-02-12

Dishwasher Parts

"Parts arrive quickly, website user friendly and emails were sent to update me on shipping details."

Rep reply posted Feb-13-2018

A rep from AppliancePartsPros.com, appliancepartspros1, has responded

“Thank you for filling out the survey. We appreciate your review.

Kind Regards,
Cheryl T
Customer Correspondence Team”


No Avatar

Verified Customer
Rating 10/10
5/5
2018-02-12

"I searched the internet for the "DC" error that I was receiving on every wash cycle of my Samsung washing machine and found a solution to my issue on AppliancePartsPros.com. Watching the repair video on AppliancePartsPros.com convinced me, a stay-at-home mom with 2 kids, that I could repair my Samsung washing machine by myself. I ordered the parts online then followed the video step by step. The video tutorial was excellent and I was able to replace all four of the suspension support rods in less than 20 minutes. It was so nice to be able to repair a washing machine that could no longer complete a spin cycle on my own time and about a third of the price of calling a repair company. Thank you!!"

Rep reply posted Feb-13-2018

A rep from AppliancePartsPros.com, appliancepartspros1, has responded

“Thank you for taking the time to let us know how we did. We're so glad that you found our repair videos helpful. We look forward to helping you with any future appliance repair needs you may have.

Kind Regards,
Cheryl T
Customer Correspondence Team”


MichaelMeehan's Avatar

Verified Customer
Rating 10/10
5/5
2018-02-12

Bosh microwave screen

"Screens were delivered promptly and fit perfectly. "

Rep reply posted Feb-13-2018

A rep from AppliancePartsPros.com, appliancepartspros1, has responded

“Thank you for taking the time to review our site. Your feedback is much appreciated.

Kind Regards,
Cheryl T
Customer Correspondence Team”


No Avatar

Verified Customer
Rating 10/10
5/5
2018-02-12

Placement shelf for old fridge

"My vegetable drawer shelf broke so the door would ball down on the right side. This company still had a replacement part so it works beautifully now. The fridge is old but still works great so I’m glad I could fix it"

Rep reply posted Feb-13-2018

A rep from AppliancePartsPros.com, appliancepartspros1, has responded

“Thank you for sharing. We enjoy hearing from our customers.

Kind Regards,
Cheryl T
Customer Correspondence Team”


No Avatar

Verified Customer
Rating 6/10
3/5
2018-02-12

Slow delivery

" I’m an independent landlord and have ordered from APP for years. This delivery was by far the slowest- 10 days from order date. I’ll have to re-evaluate their shipping for future orders— whether express delivery makes them unaffordable "

Rep reply posted Feb-13-2018

A rep from AppliancePartsPros.com, appliancepartspros1, has responded

“Thank you for taking the time to share your experience with us. It looks like you chose our Economy shipping option, which does arrive within 3 - 6 business days. I apologize for any inconvenience that the delayed shipping may have caused you. We do ship out all of our orders from the nearest available warehouse with the parts in stock to make delivery as quick as possible. I can't be sure what delayed the delivery time on this shipment, but we have issued a shipping refund to your credit card. Please allow 3-5 business days for this refund to show on your account. If you have any other concerns, please reach out to us so that we can work together to solve them.

Kind Regards,
Cheryl T
Customer Correspondence Team


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