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Stores > Amerisleep
  • Amerisleep Amerisleep Elite Status
    • ADDRESS
      85281
    •  
    • BUSINESS HOURS
      m-f, 9am-6pm
      GENERAL PHONE
      800-500-4233
      FAX
      n/a
    • SUPPORT EMAIL
      cs@amerisleep.com
      SUPPORT PHONE
      800-500-4233

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.53/10 7.53/10
    Chance of future purchase: Rating 8.07/10 8.07/10
    Shipping & packaging: Rating 8.74/10 8.74/10
    Customer service: Rating 8.53/10 8.53/10
    Return/Replacement policy: Rating 8.31/10 8.31/10
Voice your opinion! Review Amerisleep by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-12-06

instant sleeper

"I bought a new pillow to celebrate my new mattress (Amerisleep). when my head hit my pillow and my Amerisleep I was
out like a light. I slept so sound I was in the same position when I woke up. I haven't slept so good in years. Hey! everybody
buy an Amerisleep . You won't believe it until you try it.!!!
"


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Verified Customer
Rating 10/10
5/5
2017-12-06

Comfort

"Delivered on time, extremely comfortable."


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Verified Customer
Rating 10/10
5/5
2017-12-06

U

"So far so good . !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"


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Verified Customer
Rating 10/10
5/5
2017-12-06

Excellent service and delivery time

"The delivery time was great. I contacted Amerisleep a couple of times before ordering and got prompt courteous replies. "


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Verified Customer
Rating 10/10
5/5
2017-12-06

They make it right!!

"I purchased and AS3 mattress. After 30 days I still found it to be to firm, I was having pressure points. I called and they were very helpful and polite. I decided to try an AS4 mattress as opposed to getting a topper. They are assisting in donating my original mattress. Best customer service I have ever experienced."


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Verified Customer
Rating 10/10
5/5
2017-12-05

Excellent mattress, if not for me, excellent return experience

"I am on an extended quest for the perfect mattress for me and my wife. We found a Tempurpedic mattress probably 15 years ago that was amazing, for us. It eventually wore out, but we could never find one that was the same. So we have been hunting. We bought a Casper mattress (Latex) that seemed to be ok, but we soon realized was too firm for us. We tried one, then another memory foam mattress topper, but that didn't work for us.

I did a lot of research and chose that Amerisleep AS4. This mattress seemed far closer to what we had hoped for -- the nice softness and forgiveness of a memory foam mattress, but without some of the other characteristics that people tend not to like -- you don't sink in or "get caught", and the issues with head that many complain about with memory foam seem well handled by the AS4. I have now slept on this mattress for 6 weeks, and unfortunately for my wife and I it's not a keeper. What we have come to understand is that there is probably no magic mattress that works for everyone, and that makes finding a new one terribly difficult. There's nothing I have found that really helps you know if a mattress is suitable for you; maybe at best, reviews and comments help narrow down the field.

My research was fine, and the Amerisleep AS4 lives up to many of the claims it makes. For us, the mattress has two surprising flaws. First, while it embraces hips and shoulders pretty well, it's overly firm for other less heavy parts like legs, arms, and head. We both felt that it was hard to get comfortable (for us) if we had simple aches and pains. Second, I found that it didn't have enough support for me when I sleep on my back -- I wake with aching back or neck many days. This version of the Amerisleep line is aimed at side-sleepers, and when I am sleeping on my side, it seems to fit well. When I am on my back, not so much -- that firmness is still annoying to me, but it seems like my butt is just sinking in, rather than being supported. I can tell you that this is far better than what I experienced on the previous Casper mattress, but it may well be that it's just that neither happens to be right for me.

What I can say is that all my interactions with Amerisleep have been positive. I asked a few questions, and they promptly answered. I ordered the mattress and it arrived on the date predicted. I have now returned the mattress and this process was straightforward, just as promised.

I really have nothing bad to say other than that it pretty much sucks to get old. I may be looking for a non-existent product. I hope your search stops here and that you find a much more suitable experience with Amerisleep.
"


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Verified Customer
Rating 10/10
5/5
2017-12-05

We love this mattress!

"After sleeping on traditional mattresses for 40 years, I was just introduced to a good night's sleep with this mattress. The one we purchased was a little firmer than we thought we might like and Amerisleep sent out a complimentary comfort layer to help us to know what the next level up might feel like. It made a big difference for us, and made the sleeping experience that much better for us. It is remarkable to wake up in the same position where I fell asleep. This never would have been possible with traditional spring mattresses, regardless of the pillow top it might have had."


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Verified Customer
Rating 4/10
2/5
2017-12-05

Ok Mattress. Not better than the others and much more expensive.

"Just so-so. High priced and not much more comfortable than some half the price."

Rep reply posted Dec-07-2017

A rep from Amerisleep, Amerisleep, has responded

“Hey there — Thank you for your feedback, we appreciate it! We do want to let you know that you are still in your 100-night sleep trial. So if you can give us a call at 800-500-4233, we can help to get you comfortable. If you simply want to return the mattress, we can arrange that as well. We hope to hear from you!”


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Verified Customer
Rating 10/10
5/5
2017-12-05

Great Mattress

"Delivery was fast, mattress is very comfortable. "


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Verified Customer
Rating 10/10
5/5
2017-12-05

Delivered the GOODS!!!

"Shopping for anything online can be a little scary, much less for a $5,000 bed. I reviewed all the reference material I could find and the research led me to choose Amerisleep. I ordered a split king with adjustable frame. Everything arrived ahead of schedule and worked perfectly. The mattresses are great! We had an inferior quality foam mattress prior to the Amerisleep and it was SO HOT so we were a little apprehensive about the heat issue. Not to worry! No heat and the most comfortable sleep we have had in years. Recommend Amerisleep for the best value out there for a very fine product.

Service was very fine and we would recommend this product without reservation.
"


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Verified Customer
Rating 10/10
5/5
2017-12-05

Excellent mattress

"You won't regret if you purchase it. My sleeping is better since I purchased the mattress."


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Verified Customer
Rating 10/10
5/5
2017-12-04

Best Sleep of my Life

"I was nervous about spending 1200 on a mattress but its been worth every dollar. My quality of life has gone noticably up with the better quality sleep."


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Verified Customer
Rating 4/10
2/5
2017-12-04

Way to stiff and wake up with back pain

"I purchased what is supposed to be the softer version but it is really hard, I can't sleep comfortably on my side and I wake up with back pain."

Rep reply posted Dec-04-2017

A rep from Amerisleep, Amerisleep, has responded

“Hey there — Thank you for your feedback, we appreciate it! We do want to let you know that you are still in your 100-night sleep trial. So if you can give us a call at 800-500-4233, we can help to get you comfortable. If you simply want to return the mattress, we can arrange that as well. We hope to hear from you!”


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Verified Customer
Rating 10/10
5/5
2017-12-04

So far so good !

"No issues really happy with my purchase
"


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Verified Customer
Rating 10/10
5/5
2017-12-03

All as promised

"Get service and a great mattress. "


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