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Stores > Amazon.com
  • Amazon.com

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
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    Other

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    • checkmark icon Review Guard
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 4.47/10 4.47/10
    Chance of future purchase: Rating 4.15/10 4.15/10
    Shipping & packaging: Rating 3.51/10 3.51/10
    Customer service: Rating 3.31/10 3.31/10
    Return/Replacement policy: Rating 4.15/10 4.15/10
Voice your opinion! Review Amazon.com by clicking a star below.
Rating 10/10
5/5
2017-11-17

Sensational Service

"So after ordering a sunroof wind deflector for my car and receiving it with a crack, I called Amazon service and they cheerfully sent me a new one, with out even returning the old one! This was the easiest , most enjoyable exchange, return issue or NON-return experience I've ever encountered. That's why Amazon is number 1, thanks so much!!!"



Rating 2/10
1/5
2017-11-16

Going downhill

"Placed an order on Friday for an item available to deliver on Sunday. Sunday came and went and nothing. Finally got a notice of delivery on Tuesday. Just plain awful. No explanation just awful fulfillment"


Rating 10/10
5/5
2017-11-12

loved the Imily Bela Cardigan

"the sweater khachi color came in about 7 days so was happy about that and it fits perfect got a small because of measurements
mentioned and I am 130lbs 5ft 6 goes real good with my red buttenup shirts very nice material
"


Rating 10/10
5/5
2017-11-09

Love

"I'm not sure how people have so many negative reviews about amazon. They have a really great returning policy and the majority of the time I always receive my items on time. Having prime is honestly the best. I do wish some of their items were not bulk only but its okay. "


Rating 2/10
1/5
2017-11-09

Pathetic Customer Support & Seller

"Both Customer Support & Seller are pathetic. Before making an order, I asked them if the item will be deliverable, to India(International delivery, USA to India), both customer support and seller said item will be delivered to India. But even then, before making an order, I tried to ask the same question from several customer support and they all said deliverable to India. Finally, I bought $2000 amazon gift card from third party. I made an order of laptop Dell Alienware 17 R4, I used gift card, and paid rest of the amount from my debit card.

Following are the details.

===================================================
ORDER # 113-2215371-0609818

ORDER PLACED October 7, 2017
Alienware AW17R4-7006SLV-PUS 17" Gaming Laptop (7th Generation Intel Core i7, 16GB RAM, 256GB SSD + 1TB HDD, Silver) with NVIDIA GTX 1070

Seller ==> Beach Camera Same Day Shipping

===================================================


They cancelled my order, and when I asked customer support they asked me to make order again, as there must be some mistake. So I made the order again on 10th October. Following are the details.
===============================================
ORDER # 113-7252378-8515458
ORDER PLACED October 10, 2017

Alienware AW17R4-7006SLV-PUS 17" Gaming Laptop (7th Generation Intel Core i7, 16GB RAM, 256GB SSD + 1TB HDD, Silver) with NVIDIA GTX 1070

Seller ==> Beach Camera Same Day Shipping

===============================================

They cancelled my order again. I again talked to customer support and seller both and really this made me crazy. They were giving wrong information, offering me $5-$20 for all of this trouble. Amazon Customer Support do not value their customer's time.

Finally, I need to write mail to Jeff Bezos CEO of Amazon and then I came to know, this item could not be delivered to India. and neither they can refund my Amazon gift card as it was bought by 3rd party, and neither 3rd party allows any refund. So my $2000 became waste now. I just sent my $2000 gift card code, to Jeff Bezos, as a contribution to improve the Amazon Pathetic Customer Support.
"


Rating 8/10
4/5
2017-11-07

Everything you are looking for.

" They have just about everything you are looking for. Some prices are a little higher than other places. Also their shipping costs are more than the price of the product, unless you purchase their prime. That costs of that is $99 Dollars a year."


Rating 2/10
1/5
2017-11-06

Going downhill esp their new delivery service

"I have been an Amazon prime customer many years now and I have never had a problem with Amazon, until they started their new delivery service with their own drivers. Omg let me tell you what a disaster this delivery service is. I have gotten literally every excuse as to why my packages haven’t come by the promised date. From it being lost, to false scans saying they delivered it but didn’t, only for them to in middle of night, to them saying they couldn’t access my front door cause I live in a gated community (but I don’t live in a gated community), to it just being plain late, days late. I am so over their delivery service. Never had an issue with UPS, USPS, FedEx, or any others, only Amazon delivery. The guys also don’t wear uniforms and look like damn hoodlum punks, driving un-marked vans around like pedophiles. GET YOUR $@#* together AMAZON. You’ll be loosing good prime memberships and customers if you continue down this road. Stop being greedy, and start being dependable again. I will gladly stop using Amazon, I mean they are only a convenience, but lately they are more of a hassle. "


Rating 2/10
1/5
2017-11-06

App FORCED me to enter my credit card, as result i discovered today that i was charged on 17/10/2017 by 99$!(!) for Prime membership.

"I ordered Amazon Kindle Fire 8 tablet and I just registered on October 2017, when the App FORCED me to enter my credit card, as result i discovered today that i was charged on 17/10/2017 by 99$!(!) for Prime membership.

I DID NOT agreed with any deal like this and never confirmed this.
Therefore i disappointed your APP, ask immediately for REFUND and will think how to continue deal with Amazon goods...
"


Rating 10/10
5/5
2017-11-06

Shes a beut

"wow she was a beut and very nice my beut is very beutifuul and this is my love and lif a vaccum it haz nic litl thig tha makes it wok nice"


Rating 2/10
1/5
2017-11-05

Amazon gets hacked, our money gets stolen, and they refuse to help.

"We received a gift card for our wedding. One month later we attempted to redeem the credit and were told that someone else had. Spoke to 5 different customer service people that explained there is nothing they can do. They have a deeply flawed system and don’t believe their own customers, so the gift was just wiped out. No offer of credit or even to discuss it with fraud prevention, just wanted to get us off the phone. Now my wife is crying. "


Rating 10/10
5/5
2017-11-02

Impossible to see these bad reviews

"I've been buying on Amazon for over a decade, and although there are new services competing with them, they provide one of the overall best buying experiences in the world.

There is indeed such a thing as bad experiences, but there's also lazy buyers :O
"


Rating 2/10
1/5
2017-11-02

Amazon drivers scan packages as "delivered" although no delivery was ever made. Despicable!

"On a Saturday, I purchased gifts for a brother and sister who were involved in a horrific car accident. They both were hit in the face with airbags which left their faces bloody and torn. I ordered all the gifts on the same day but the girl's gifts came Monday and some on Tuesday, while the boy, who was the youngest, received nothing. He was very sad and disappointed that he wasn't being treated the same as his older sister. Amazon assured me that they would deliver on Wednesday.by 8pm. With that information I assured the boy to expect his gifts the very next day by 8pm. Well, after school, he sat by the door all evening waiting for his gifts. 8 o'clock came and 8 o'clock went, he tried to be patient and wait a little longer. By 9pm he was crying hysterically because he feels he's not cared for as much as his sister, so he eventually went to his room and shut the door. No one could convince him to come out. So, at 10:45, I sent a message to Amazon to call me regarding the delivery and at the same time the app indicated the gifts had been delivered!!!!! It was now 10:47. I called the boy and told him to go get his packages so he could open them!! He was ectstatic!! Now, he's scared of the dark but he was so excited and wanted his gifts SO bad that he went outside to find them. They weren't by the garage, they weren't by the front door, they weren't by the back door; he walked all the way around the entire house--NOTHING. So, I called Amazon back and the representative says to have him check the neighbors houses. Nothing was at any of the neighbors' houses. So I called Amazon AGAIN. And she said oh, just have him look outside in the morning. He went to bed frustrated and upset. The next day, nothing was there, so I called Amazon AGAIN. The representative stated that the driver did a "mis scan" and that he never actuall delivered the package it was brought back to the distribution center for the night. She said that at 1:30am they rolled back the scan to update the system to show that the packages still needed to be delivered. And they should get there by 5pm. So, I asked, why does Amazon website still indicate that the package was delivered on time, YESTERDAY, if you rolled it back to show it still needed to be delivered TODAY. She couldn't answer; I told her that I don't feel like it was a "mis scan" or an accident... I believe it was intentionally scanned as
"on time" delivery to make it appear that Amazon is on schedule, or so the driver wouldn't be penalized, or so that the supervisor could get a nice bonus this year. If this package was for me, I'm a grown up, I wouldn't have minded at all. This was not the case and I'm extremely disappointed in knowing that they would be so unethical about a delivery just to keep their numbers up and their stockholders happy. Disgusted!!
"


Rating 2/10
1/5
2017-11-01

Order cancelled

"I purchase Ralph Lauren Polo Perfume which was on sale and after 3 days Amazon cancelled my order and say there was a glitch on the price. They should forfeit the price and supply me the item for price agreed. Void this company they are a big cheating company and don’t keep to there words. I call to complain and was put on hold for 40 min and I had to call back. "


Rating 2/10
1/5
2017-10-27

BAD customer service!!!

"I as a prime member have been using Amazon for years. The customer services at Amazon are getting worse and worse. This is how I feel over years whenever I had issues with my orders.
This morning, I saw my package was placed on the street where hundreds of people daily pass by. Luckily, it was there; nobody took it. But, it is not a safe place to be delivered. It is a business place located in front of train station in NY.
So, I wanted to let Amazon know this issue of delivery, and hoped my report could help them not happen this kind of issue in the future, as well as with other customers. The first representative was good; She listened to me, and said she would report this issue, and make a special instruction on my delivery for the future. Then, she transferred me to her manager, Monica. I don't understand why she transferred me to Monica because she told me what I wanted to hear.
But, when I began to talk to the manager, Monica, I realized the manager did not care about my issue. In the very beginning of conversation, she did not say anything for a while, so I thought I was disconnected. Then, I said "Hello" twice, and then, I could hear a clearing voice. So, I introduced myself. Then, she introduced herself. She knew why I was transferred to her, but she asked me "how can I help you?". So, I asked her if she wanted me to explain the whole story again. She said no. Then, she blamed on me about this issue. She said I should have put an instruction of delivery on my order. Her attitude of talk and interaction with me was unprofessional, and disrespectful. Her way of talk accelerated my negative feelings of the issue. I told her it would be a common sense not placing my package on the street hundreds of people passing by. She did not care about my issue, and words. She repeated what she said to me before: "You should have put an instruction of deliver on your order." I was wondering if it was how she was trained as a manger with handling customers' complaints.
Amazon is now an unbeatable online market in the US. But, if they keep losing their control of quality of customer services, and failing the managing people, like hiring that unprofessional lady as a manager in the customer service department, I think Amazon is losing their future, and success. I believe dooming a business happens from a tiny small hole like a pin-size one. I might be a pin-sized customer for Amazon. But, I am not the only one if Amazon keeps doing this.
"


Rating 2/10
1/5
2017-10-26

I was promised a refund by amazon , now they refuse it.

"I order a mattress cover. I was sent the wrong size. The mattress cover was sent in a 6 foot huge box and it was vacuum seal. So when I opened it , it was 10 times bigger. To my surprise they have sent me the wrong size . I have call amazon many of times about this item . I have no way of sending it back, because I can not get back in the box. I have no use for this. Amazon refuse to tell me how to repack it to ship it back or give me a refund. Then after days of calling finally a amazon rep promise me I would get a refund for my trouble. I ask her twice she said yes I would. Just to make sure I called back and ask a second amazon rep she said yes you are getting a refund. The next day I am told I am not, they cant help me with shipping it back either. I am stuck with something I have to pay for that I have no use for. Will not ever shop with amazon again. They very rude and not honest ."


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