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"I should have looked at the reviews before ordering from this company. I ordered the wrong item because it was not worded properly on their website. After receiving it I asked to return it. I was told that I would be charged for shipping both ways. I was also told that If I had looked at all the items they sold I would have noticed that the correct item cost more and since it was strictly my fault they wouldn't do anything for me. She said I should just keep the wrong product and order the right one. I asked them to please talk to a supervisor to ask if they could waive some of the shipping cost. I never received a response. That is just poor customer service. I also found the same exact product for less on several other websites, so do your homework before ordering from them. I wish I did."
"Do not use this company!! They do not care if you receive their product. They have awful customer service and their shipping and delivery takes forever. Use a different company."
"I ordered a cervical neck brace 14 days ago and still have not received it. Apparently it is on back order, but I did not receive an e-mail telling me this. A week ago, they said they had it and would ship. I called this morning and they still have not shipped. No communication from these guys at all. This company is the worst cyber experience I have had so far."
"After placing an order I was sent an email by the company stating my item will be in back order. But at the time when I paid for my item, the site showed 5 in stock. Three weeks have gone by and I still did not get any shipping info. I emailed them and did not get any response. I called them and was told that my item will be shipped out in May (my order was placed on March 1st). This was supposed to be a gift for my Dad and it was way past overdue. Not only was there a lack of communication from this company, as I spoke to the young lady handling my order, she was busy chatting to her colleague. I finally canceled my order. I'll never deal with this company again, nor will I recommend them to anyone."
"I placed 2 orders with this company last week, to use a promotional code they offered for $10 off any purchase over $10. This morning I received 2 emails stating that both of my orders were cancelled, with no explanation given. The entire body of the message read: "Your order from ActiveForever.com with order number XXXXXX has been canceled. " Note that did they not only cancel my order without reason, they can't even properly spell the word cancelled. Very shady and dishonest business practices!"
"Refused to honor coupon and cancelled all my orders without an explanation..."
"Try calling 877-300-4406 for the fastest route. I have been a personal trainer for a very long time now and I strongly recommend them and of course, I use them myself. And they've also been around long enough to gain a good reputation in the health and fitness industry."
"wanted to participate to this review as i have been positively amazed with regards to their customer service i was willing to place an order over the phone so called them on this number 877-479-3469 and the lady that picked up was a real gem i do not know if i was lucky or if it's always the case but yes definitely advise everyone to use this service"
"I was referred to Activeforever.com by a friend of mine. After looking through their site I found some interesting products at a great price. I called in to place my order and the customer service rep I spoke with was very informative and courteous. I was able to expedite my to get it before Christmas. I have recommend Activeforever.com to all my friends and family!"
"Ordered Levo Desk Book Holder and it came with a complimentary Levo Light! The product shipped very quickly and was nicely packaged. I called ActiveForever before placing the order to confirm I'm getting the Levo Light and they were quick to answer and were super-courteous.ps - the Levo Desk Book Holder is AMAZING - so well constructed and easy to use. I can finally read hands-free!"
"I placed an order for the Lucky Litter FroliCat Bolt for my cats from ActiveForever. Shortly after placing the order I received a confirmation email. When I was about to call and ask for a tracking number, I received another email with tracking information and my receipt. VERY IMPRESSIVE. The FroliCat arrived a few days and my cats absolutely love it! It has kept them amused for hours on end. I highly recommend this company to everyone and this product to everyone with a cat or dog."