extremely difficult to licence
"Purchased 5 licenses. Installed twice on same (new Dell) computer because had to go back to factory setup image (I set it up wrong). Now I can't get back the duplicate installation I used up. Also, extremely hard to activate. When installing on one computer, you enter you license key and them must go to "different computer and obtain get an "installation key". Once you install on a PC, you can't get that installation back and reuse it on a new PC."
One Star is One Too Many
"Took 2 hours to install. When I tried to run it, it effectively shut down my computer. Mouse pointer responded slower than molasses in January; would sit still then jump a little, then sit still again. No software was responding. Finally coaxed the mouse pointer to the Start button and got the computer (eventually) to restart. Same thing happened again after Acronis started running. Restarted again, uninstalled Acronis in the short time I had before it would have started; computer still unresponsive. Had to recover from an restore point. Essentially wasted a day (not to mention the thinking about how I could salvage my data if I couldn't unclench Acronis' grip). Acronis wants to "investigate," which (as far as I can tell) could only be done by trying the installation again. No thanks! Wish I had found these reviews before I bought."
Horrible company, support, and product
"It use to be a very good company. No there is no real support and the product does not work out of the box on a new 1 day old computer.This company is a joke."
Defective Software and Abysmal Support
"I backed up my business computers using Acronis True Image. My computer failed, but I wasn't totally alarmed because I had been smart and backed up regularly. My loss of data should have been quite minimal. BUT NO!!!! Acronis True Image would not restore my machine. Acronis tech support (off-shore and frustrating to deal with) kept putting me off. After a day I HAD to start rebuilding on my own so that I could move forward with my business. After a month they offered me a refund. Gee thanks Acronis. I SINCERELY IMPLORE YOU TO RUN FAR AWAY FROM THIS RUBBISH COMPANY ! ! !"
Even their trial doesn't install!!!
"I purchased True Image 2017 but I hadn't installed it yet. Today I buy a WD 8TB drive. WD Discovery has Acronis as one of the Apps. So I go to the link and download the trial for Acronis True Image 2018. My intent was to see if my serial number would work with the new version. The download at Gigabit speed took over 10 minutes. It was painfully SLOW. The DL file was AcronisTrueImage2018_full_9320.exe. Then when I was finishing the installation it tells me that there is a newer version (It is REALLY bad that Acronis has the older version on their site!) Then after another 10 minutes, I get the Installation Failed with the triangle and !. I click view details and get...Product: Acronis True Image 2018Build: 10640Date: 2/7/2018Time: 10:59:23 PMMore info: Acronis Knowledge BaseError details: Installation has failed. Fatal error during installationIf you still need assistance, contact our Support team.The error message above is at url...file:///C:/Users/Mark/AppData/Local/Temp/AC6B2064-5C9D-4411-8415-9D81AA9FF47E/error_details.htmlI am extremely disatisfied and would like my money back."
Just doesn't work
"Won't clone. Won't do a full image backup. Everything fails for no reason. Easily the worst money I've ever spent on anything. Total garbage. This should have been a click and forget kind of thing. Instead it's been a 6 hours here, 8 ho"
Worst ever customer service!
"Product does not work with iPhone X. Customer service terrible."
would give ZERO stars if I could
"Destroyed my computer....got Blue Screen of Death.....it never backed up. I purchased 47 days ago, but they will not refund over 30 days from purchase....I have to now buy a new computer.....DO NOT BUY this . I bought Carbonite and it worked on first try to backup online as I am trying to get everything off of my computer to download from online backup. I can not turn off my computer as I am afraid I will not get through another Blue Screen of Death.....they even acknowledge BSD on troubleshooting portion of their page.So ****."
No Refund Policy - 3 Companies could not make it work!
"After 3 months and a year-long battle with the company the product never worked, cost me over 10k in it service charges and even after multiple attempts by their own IT staff they could not make it work and refused to repay the licensing fees. I don't know about you but if your an idiot please purchase this product. I am sure the company will fold and we are now taking steps to go to small claims court to recoup our costs and have the product blocked from sale in the Australian market. "
Would give even less stars ...
"As the title says, i would give it even less stars, like minus 5 or so ... Wanted it to clone my HD, not only did it NOT work, also got a virus. Thanks very much for that. "
Backed up files disappeared, support absoluetly worthless. Hours wasted, media gone.
"Backed up 2 mobile devices and 2 desktops to cloud. Phone broke, went to back up new phone, files lost. Spent hur and half w/ foreign customer support (and that is all there is from all of my calls, chats, and emails...not that this means anything others than the language barrier). Generated report, was told I would be contacted, was not, multiple emails, calls (one of which told me I had to pre-pay for support), and calls. Zero help, all lost. Do not count on Acronis. "
"I was using True Image 2014 which was OK. The user interface sucked. But I could back up both Windows and Linux disks. And most of the time I could restore them. With 2017 I can hardly get anything to work. It locks often. It trashed a drive I was backing up so I had to rebuild it from scratch. Did they write this thing in Java? Seriously dudes find your old programmers. You've ruined a previously useful product. I was going to update to 2018. But if it's anything like this I'll have to look elsewhere."
"i backed up my files, but I can't get them back and support was worthless"
Too many defects
"Trueimage consolidation does not work. Backup to removable media fails with multiple volumes. The 2017 update sneaked in a change from perpetual software license to subscription license time bomb. The only solution the tech support offets is reinstall, which loses the backup definitions. I used this product fot many years but they took it right into the ditch. I am finding a different solution."
"Support from Switzerland, Netherlands, or Poland -- Only responds once every 3-4 days with bad and confusing information. When asked for clarification, we get no response. Escalated through Support Management, but they are of no help either. We were told by Acronis that their Cloud has had some indexing/quota problems that were affecting multiple customers and they don't know how (or are unwilling) to fix the problem. DO NOT BUY"
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