A VERY Deceptive Company
"Even if you're not in a hurry, 6pm's SOP apparently, is to take their sweet time in filling orders. So say you order and select the free-shipping option, as I recently did and have in the past at times, they'll provide a shipping time estimate, in this case 3-5 business days. Well, one would think that once ordered that the order is actually filled within a reasonable time frame, typically 24-hours EASILY, at least with honest and normal companies barring a backorder. Not with 6pm though. Nope! They'll take their sweet time simply filling your order adding days to the shipping estimate rendering planning around the shipping info that they give impossible. No worries though, they'll make sure that they don't miss a precious mili-second when charging your card though. They have to make sure that they've got your money despite the fact that they'll take their sweet time and then some to actually provide the service/product that they sell you. As it stands, the expense for returns falls on the consumer. This nonsense has pushed me over the top and I will likely not ever order from 6pm.com again. "
"I am very unhappy with the site. I did not receive an order numbered 012 for the amount of 117.97. Several times I applied on the mail but nobody answered. I do not know what to do. I think I will not order through this site anymore."
Not sure why the negative reviews
"I saw a lot of negative reviews. Almost makes me wonder if they were posted by competitors since the Dr Martens boots I ordered for my girlfriend were brand new and perfect. From what I can tell, they are just selling previous years version of shoes. Box was stamped with a manufacture date of 2015. But what normal person would care about that? Still Brand new! Shipping was as promised and on time. Will definitely do more business with 6pm.com. Also a lot of the reviews seemed like people have unrealistic expectations of customer service and seem clueless how the world actually works. Jus sayin..."
BE CAREFUL THEY DOUBLE CHARGE
"I just made an order for 78.00 in purchases that was removed that day which finea few hours later I noticed ANOTHER 60.00 taken out of my account and 6pm.com keeps stating they are allowed to do this for "authorization" of your purchase and I now have to wait 10 days to receive MY 60 dollars back in which I never agreed to pay.BE CAREFUL, CHECK YOU BANK ACCOUNT AFTER PURCHASES THEY TAKE MORE MONEY OUT THEN YOU AUTHORIZE!!!!"
Great customer service
"I ordered shoes and made a mistake on the shipping address. Customer service took care of getting the shoes back to them, and immediately refunded me the full cost! With confidence I ordered the shoes again - this time sending them to the right address. They arrived on time and in brand new condition. I just ordered some clothes from them, and saw that the clothes shipped on the same day I placed the order. So far these guys have done everything right!"
"Had very bad experience shopping on 6PM. The adidas sneakers that I bought were too small even though I ordered my size which means the sizes are not accurate, had to return the shoes and paid half of the shoe price 25$ to return them. Definitely not likely I will shop there again."
Beware of scammers
"As you place your order ,make sure you are not paying 20% or more of the advertised price!!!!!s "
"I purchased done Calvin Klein boots. They didn't fit. I returned them for$24.00 I had to pay.....NO FREE RETURNS...SO NOT USE THIS SITE. "
"The boots I wanted were only available from 6pm. Read the reviews but I tried to chance it since their was no other option.Shipped fast, right item and color but....They arrived is well used condition. Gouged leather, dirty soles, scuffed heels. Clearly worn and returned. Even the box is dirty. This company has enough of these reviews that it has to be their policy to sell used product over and over until it stays gone. BUYER BEWARE!!!"
They sent me worn shoes
"I ordered a pair of Michael Kors shoes. Paid for shipping cos it was a Christmas gift. Good thing I opened it to check. The shoes had toe marks on the front. Called and arranged a return. 6pm was gonna sending me a replacement. To surprise the second pair I got had the same issue. This time it was worse. Toe marks in the front and discoloration in the back."
"I ordered 2 pairs of UGG boots that ended up being fake. Authentic UGG shoes have a tag with the size and info about the shoe sewn onto the shoe the 2 pairs from 6pm do not have a tag with the size and info of the shoe instead it’s printed on the inside of the shoe in white ink. Not only that the fur is poor quality plus the UGG logo inside the sole of the shoes do not have the word Australia printed under the word UGG. I would return both boots but I threw away the boxes. I was very disappointed I guess that’s what I get for thinking I could buy cheap UGGs. I will not be ordering from 6pm EVER again!! I don’t not recommend anyone ordering from 6pm!!!"
Expensive to send shoes back
"They have quality brands at good prices, the return policy ****.Shoes can vary in size and width even within a specific shoe brand. I ordered a pair of shoes that were my usual size and width, but they were too narrow. It cost $22.00 to return them. I will not be ordering from them again. There are other, better option for buying shoes online."
"I ordered a pair of expensive boots at 11 am on a Sunday. After researching reviews, decided to cancel the order based on horrible reviews. Yes, I should have looked at the reviews first but i didn’t. 15 minutes later, I attempted to cancel my order. Logged into the website and there was no option to cancel. The order said status was “processing”. I called the customer service number and explained I would like to cancel my order. Customer service placed me on hold and changed my order to “shipped”. She told me “I’m sorry I cannot cancel you order because it has already shipped”. Oh, really? I called my credit card company and had them flag the transaction. "
"My recent experience with 6pm.com was positive. I even received a $10. discount bringing the savings on a $150. shoe down to $62. or around 60% off.I only visited resellersratings.com *after* I had placed order and was worried they would be in bad shape, used etc. BUT! They arrived quickly and are very well made and brand new.(Took these to a local specialty running shoe store I shop at. Although they are last years model, they are authentic) "
"RUN AS FAST AS YOU CAN FROM THESE FOLKS!!!! Ordered 2 pairs of shoes on Wednesday and paid extra for 2 business day delivery. Tracking order and discovered delivery is set for Monday. What is a business day? Placed order at 12 PM on Wednesday.....would 2 days be Friday??? Trying to cancel and it's impossible. I won't be here for delivery as I am traveling all week...... If this is a subsidiary of Zappos, I wouldn't waste my time with them but go directly to Zappos. Call center is in the Philippine's and truly unable to help."
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