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Stores > 3tailer
  • 3tailer 3tailer Elite Status
    • ADDRESS
      60048
    •  
    • BUSINESS HOURS
      9am - 5pm CST
      GENERAL PHONE
      888-732-3830
      FAX
      n/a
    • SUPPORT EMAIL
      support@3tailer.com
      SUPPORT PHONE
      888-732-3830

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • checkmark icon PayPal

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.50/10 7.50/10
    Chance of future purchase: Rating 7.14/10 7.14/10
    Shipping & packaging: Rating 7.12/10 7.12/10
    Customer service: Rating 9.20/10 9.20/10
    Return/Replacement policy: Rating 5.00/10 5.00/10
Voice your opinion! Review 3tailer by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2018-02-12

Fast and easy ordering, with free shipping.

"Fast and easy ordering, free shipping and a good choice of products."


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Verified Customer
Rating 10/10
5/5
2018-02-09

Quick and Easy

"I like when transactions feels safe, quick, and easy. "


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Verified Customer
Rating 10/10
5/5
2018-02-08

Excellent Service

"Excellent customer service. "


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Verified Customer
Rating 10/10
5/5
2018-02-08

Website Easy to Maneuver

"Every item clearly explained"


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Verified Customer
Rating 10/10
5/5
2018-02-08

M1A magazines

"Their service was great..."


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Verified Customer
Rating 8/10
4/5
2018-02-08

Never again (redone)

"I posted a review this morning title never again and explained in the detail what happened with my experience. Just a short time after posting the review the team reached out to me and hit in full corrected the issue I am grateful and we'll shop in the future thank you for your correction and help"

Rep reply posted Feb-08-2018

A rep from 3tailer, 3tailer, has responded

“We are very sorry to hear you have had a back experience with Customer Support. We take this information very seriously and will work to do better for you as well as other customers.

We are happy to say after completing our inspection of the returned item, we issued the refund in full. You should see the credit on your bank statement within the next day or two.

Please feel free to contact Customer Support at 888-732-3830 and speak with us directly. We want to make sure your experience with 3tailer is positive and will work with you to turn the negative experience into a positive one. ”


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Verified Customer
Rating 10/10
5/5
2018-02-06

Easy to navigate and check out

"Seem to be a good company to deal with, linked from Google. Free shipping always a plus!"


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Verified Customer
Rating 2/10
1/5
2018-02-06

Did not get it

"Did not receive my package"

Rep reply posted Feb-06-2018

A rep from 3tailer, 3tailer, has responded

“Hello. We are sorry to hear you are not happy with our shipping or customer support. We show that USPS delivered the package on Monday, February 5 at 6:11 pm local time at your front door/porch. You can track the package by following the link here: https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115901084352567664. If you have not received the package, you can file a claim with the Post Office by clicking here: https://www.usps.com/help/claims.htm. Please let us know if you have any questions. ”


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Verified Customer
Rating 6/10
3/5
2018-02-05

Great service

"My socks seem kind of small."


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Verified Customer
Rating 2/10
1/5
2018-02-05

Still waiting

"I ordered a magazine for my gun about 2 weeks ago . I have yet to receive it I am honestly thinking about just getting a refund "

Rep reply posted Feb-05-2018

A rep from 3tailer, 3tailer, has responded

“We are sorry to hear you are not happy with our customer service and shipping. We show you placed the order on January 26, 2018. On January 29, we tried to contact you but the voice mail box was full. We called again on January 31 and again, the voice mail box was full. We sent an email asking you to call Customer Service. You contacted Customer Support and we were able to continue processing the order. We emailed the tracking information on February 2, 2018. Today, February 5, we are showing the item is scheduled for delivery by the end of the day. Please feel free to contact us at 888-732-3830 with any questions. ”


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Verified Customer
Rating 10/10
5/5
2018-02-05

Best service on the web

"Best service ever I will always buy from company"


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Verified Customer
Rating 10/10
5/5
2018-02-04

When you want it quick and your tired to the shtick!

"As easy as 123 type in search click and purch. Wait a week then enjoy what youve seeked. Its my purchase and i want it now go to 3trailer and get your purchase now. JG Weatworth jingle. Thanks."


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Verified Customer
Rating 10/10
5/5
2018-02-04

Easy pick

"Very easy to find what I needed "


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Verified Customer
Rating 10/10
5/5
2018-02-04

User friendly web page, top pick from Google

"Quickly directed me to PayPal (my preferred method to pay), free shipping, and the best price for the item I was looking to buy anywhere. great experience ."


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Verified Customer
Rating 10/10
5/5
2018-01-30

Pro Mag 10 round LC9 magazines

"Follow up with me once order is sent and received"


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3tailer participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 3,461 merchant members.