"Rx and PD are exact, quality frames and lenses. Glasses came with a quality hard case and micro fiber bag, lens cloth, plus a key chain screwdriver for the frames. The same glasses would have been around $300 from a briick & mortar retailer and I got them for $100 including S&H. I am very satisfied. Great fit and function. I received the glasses 4 days after placing the order. I`ll be back."
The deliver and do what they said they were goign to do
"Very professional and reliable"
The worst experience ever!!!
"I ordered my new Glasses from 39dollarglasses more than two weeks ago!!! After writing numerous emails, they never even tried calling me after not having one simple item number! It would have only taken a simple phone call! Then after providing this, they promised me that my Glasses would be on their way. Then today I was told that they are still being worked on! Can you imagine? I have not had Glasses for well over two weeks, but following their advice, I waited and waited. Well today was the last day! I just cancelled and I would highly recommend to everyone out there who buys on the internet to 'look somewhere else'! Their Customer Service is extremely poor! HIGHLY UN-RECOMMENDED!!! ONE VERY **** OFF CUSTOMER!"
"I wear progressive lenses and always have issues. This was the first pair I was able to see perfectly as soon as I put them on. I will definitely be ordering from here again"
Great company, Great glasses!
"I just received my eighth pair from them and couldn't be happier!"
Don't do it!
"Sent my favorite glasses for new lenses to this company. Received a box with a tiny screwdriver, a lens cleaning cloth, a receipt and a postcard but NO GLASSES. They said someone in the postal system must have tampered with the package and taken my glasses because there was no way they could have mistakenly forgotten to include my glasses in the box. "That just doesn't happen." they kept saying. Well, it happened. They would not even give me my money back. They said that if I'd ordered new glasses, they'd send some new ones to me, but since I didn't do that, I'm just stuck. Essentially, I paid $234 for a tiny screwdriver and lens cleaning cloth."
"I'm buying glasses for $ 218 , after six weeks they break up , I called, I was told to send my glasses back so I did , I wait and wait five weeks and nothing. I called costumer services man said they never received my glasses back, and then I called for two months and nothing, No one helped me ignore it, They lost my glasses and I lost my money. they were guaranteed. I'm disappointed with this attitude costumer services. I do not recommend this company"
"Ordered glasses 3 weeks ago they're making for a 3rd time because they failed inspection the 1st 2 times. I asked if they could put a rush on the order to make up for this and they told me they can only upgrade my shipping. I guess when they mess up your glasses a few times that there is no need to give that order priority. Horrible service"
"I am very satisfied with my purchase of these glasses. Easy ordering process, returns are easy to manage as well. Highly recommend"
Try somewhere else...
"I have an odd prescription where one eye is near sighted and one far sighted. I correctly entered this in the order but the lab decided to I must be wrong and sent me both near sighted. They gave me an RMA but seem to be in no hurry to get me replacement lenses. I have to return the ones they sent me, they will examine them and then get the lab to make the correct ones. Given that it took a week for my first order to come through, I assume this will be two weeks. Not impressed with customer service when I called into explain all this and ask what they can do -- they really can't do anything. I went the route of just starting a new order but they won't give me the discounts I had on the first order."
"These glasses are cheap flimsy plastic not even worth the $39.00 sale price even though they say they are regularly $199.00. IF you use the try on page the glasses look nothing like what you are getting...and they didn't return all my money for the misleading try on pic.I have bought better quality at the dollar store. Stay far away from this site!"
poor customer service
"returned glasses because of wrong prescription.. called three times for status of replacement.. could never get an aswer.. never received my glasses!"
Destroyed frames, sent cheap uneven replacements, no refund
"I sent in frames I purchased abroad to be re-lensed. 3 weeks after sending them in, I received an email saying they destroyed my frames. The company refused to pay for these hard to find frames and instead send me replacement ones. The replacements arrived and wouldn't sit evenly on my face because they were clearly very cheap and unevenly molded. Needless to say I sent them back. Now the company has the audacity to not reimburse me for the original frames they destroyed. Their products are cheap and inferior and their customer service is horrible. I recommend you run far away from 39 dollar glasses."
Dreadful quality control and service
"I ordered four pairs of glasses. All were wrong, and I mean miles out. Had them checked and none of them were anywhere near the prescription provided.They offered to remake them but after that performance I wanted a refund. In order to do this I had to send the glasses back to them. That's fair enough but, as I live in the UK, not cheap. They received the glasses, and acknowledged they were not as per prescription. However, they would not refund either the postage costs for initial delivery, or for return of the glasses.Long discussion with them on this but they just don't get why I feel they should refund these costs. It's simple as far as I'm concerned - their lack of care meant the glasses were not fit for purpose. I therefore feel it's unreasonable that I should pay for the privilege of receiving what amounts to a load of useless plastic, and for returning it.They disagree. It's not their policy, and they have "accommodated" (their word) me by refunding the purchase price. Unbelievably bad take on customer service in my view.I've used this company for years, generally buying three pairs of glasses every couple of years. They won't go out of business because I won't use them again, but I'm clearly not the only one disillusioned with them. Quality control is evidently not a priority, and they are contemptuous of their customers. Materials used have also noticeably declined in quality over the past few years in my view, many frames being very flimsy. Their model was a good one but I'm not buying it anymore. Glasses that don't work, and a service ethic that is indifferent to customers, don't add up to a bargain."
Couldn't be happier!
"This is my first order from 39dollarglasses but it will not be my last. They have amazing customer service and quality products. I ordered my glasses and got them in an acceptable amount of time. When I received then I realized I had somehow typed in my script incorrectly. They sent me a return postage label, and fixed the issue without question or hassle and didn't charge anything to fix it. I love my new glasses and without vision insurance this company makes it affordable to get what I need. Thank you 39dollarglasses. "
Good Quality/Off on the Rx
"My prescription is off and I have requested to be contacted to see what I can do and I have not received a reply until now."
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