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Stores > 1stopbedrooms
  • 1stopbedrooms 1stopbedrooms Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      146 West 29th Street,
      RM 4W
      New York, NY US
      10001
    •  
    • BUSINESS HOURS
      24/7
      GENERAL PHONE
      866-456-8823
      FAX
      n/a
    • SUPPORT EMAIL
      info@1stopberooms.com
      SUPPORT PHONE
      866-456-8823

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • checkmark icon PayPal

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.65/10 8.65/10
    Chance of future purchase: Rating 8.60/10 8.60/10
    Shipping & packaging: Rating 7.31/10 7.31/10
    Customer service: Rating 8.24/10 8.24/10
    Return/Replacement policy: Rating 6.90/10 6.90/10
Voice your opinion! Review 1stopbedrooms by clicking a star below.
Rating 2/10
1/5
2018-01-17

Dishonest Company

"My wife and I decided to buy our master bedroom furniture from 1 Stop Bedrooms. We bought a set, which included a bed frame, headboard, two nightstands and a dresser. We placed the order on November 2, 2017. Over the phone, we explained to the salesman that we needed the set before Thanksgiving, as we were leaving town and would not be home to receive the furniture. He promised us that there would be plenty of time for the set to be delivered by then. After Thanksgiving, we have not received the furniture. After multiple calls, they then promise that we will have the furniture by Christmas. The holidays pass, and we still do not have our furniture. They finally delivered the set in the second week of January 2018, however the shipment was missing the headboard. I refused to accept the delivery with it such a large piece of the set missing. Few days later, everything was redelivered, including the headboard this time, but both nightstands were damaged. The front corners of the nightstands were smashed, as if they were dropped. This did not seem to happen during shipment, as the boxes were intact. It is very clear that they knowingly sold us two very damaged nightstands. Headboard was also damaged, and I obviously refused to accept the damaged set again. I am now fed up waiting over two months for my furniture, being sold incomplete and damaged sets, and my wife and I have been sleeping on the floor as we wait way past the date they told us our furniture would be delivered. I have been trying to deal with the company on getting a full refund. I have zero trust in them in selling a complete and unbroken set in a timely manner. They refused to issue me a refund, and instead would redeliver another set all over again. They are unwilling to work with me, and claim that their cancellation policy consists of deducting 30% from the sale price PLUS the shipping costs from both shipments, both ways. They are extremely difficult to reach, as you have to set aside a whole day to wait for them to call you back. Unbelievably rude customer service representatives; they completely ignore any of your concerns. The reviews on their website are all very positive, but I had nothing but a horrible experience with them. These are dishonest people, so do yourself a favor and skip the problems I had and shop somewhere else.
"


Rating 10/10
5/5
2018-01-17

Impressive service

"Wow. I was truly impressed by the professionalism of the delivery team. They set up the bedroom furniture in no time and left no mess. Love my new set! Would definitely recommend 1StopBedrooms. "


Rating 10/10
5/5
2018-01-17

Nice job

"Order came at scheduled time, no problems "


Rating 10/10
5/5
2018-01-16

Easy shopping

"The whole process was easy."


Rating 10/10
5/5
2018-01-15

web site was fast and easy to use

"web site was fast and easy to use"


Rating 10/10
5/5
2018-01-15

1STOP shop for all of my furniture needs!

"Site was extremely easy to navigate and online chat proved most helpful. Quick to respond helped me put together the best package with the best discount."


Rating 10/10
5/5
2018-01-14

Best for Less

"I went to several stores and this was the best for less than half the price."


Rating 10/10
5/5
2018-01-12

I would order again!

"Easy on-line orders, quick delivery time, polite employees and reasonable prices. Excellent choice!"


Rating 10/10
5/5
2018-01-12

Delivery guys were great!

"Loved the email updates at every step (saved me from having to call). Item is perfect condition and as expected.
Not happy that I was not called prior to delivery with an appointment window, but the service from delivery guys made up for that.
"


Rating 10/10
5/5
2018-01-12

Cheaper than the outlet store

"We found our perfect couch at a furniture outlet store and really liked the price, but then went home to think it over and found the same couch at 1stopbedrooms for $175 less than the outlet store. To top it off, free shipping vs. $100 to get it delivered from the outlet store. We're so happy we found our couch here."


Rating 10/10
5/5
2018-01-11

Great product and service

"Delivery took awhile, but it was worth the wait. Great product and great delivery service. Will definitely use 1stopbedrooms again! "


Rating 10/10
5/5
2018-01-11

Amazing!

"The delivery team was very helpful and accommodating. "


Rating 10/10
5/5
2018-01-10

Great service

"Helpful guys
Fast setup
Great quality
"


Rating 10/10
5/5
2018-01-10

Best Experience

"Best and smoothest experience I’ve ever had!!! I would use this company again. Very professional and efficient!!! Wonderful Company "


Rating 10/10
5/5
2018-01-09

smooth transaction

"website worked as intended, pictures had decent clarity, and dims for sectional were clearly noted."


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1stopbedrooms is a merchant member
1stopbedrooms participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 3,489 merchant members.