Update – Removal of Survey Incentivization

The Coupons functionality is evolving fast on ResellerRatings. Due to changes from our Seller Ratings partners and providers – we’re adjusting the availability of coupons to be regelated to Product Reviews and Feedback. Merchants are no longer allowed to offer any monetary incentives for collecting reviews used in the Seller Ratings Program with Google. To…

Algorithm Part II – Rating scale change

While not quite an algorithm change we are changing our score display scale. Read part I here. We’ve been working on aligning our rating scale for all our individual benchmarks and detailed rating history charts from a 10 scale to a 5 scale to match our stars. This was primarily a legacy based decision that…

Storefront Updates – Edited Review Transparency

So we noted something that we thought was interesting that was potentially confusing on the ResellerRatings storefront. When a review is ‘published’ on ResellerRatings, a merchant reply below the review might actually have a date that prior to the publishing. That is because merchant members on ResellerRatings get 48 hours to resolve or rectify issues…

Storefront Updates – New Ratings Data Insights and more.

We’ve made a couple of new additions to the data on the ResellerRatings Storefront to improve transparency. We think these changes will help ease the complexity of the data and make understanding the store ratings even easier. New Positive Rating Percentage within the last year. Because the reviews on ResellerRatings sometimes span up to a…

Algorithm Update – Part I

See part II here – Score Scale Update To learn more about the current algorithm, check this out. http://help.resellerratings.com/en/articles/2977811-the-resellerratings-score ResellerRatings pioneered the rating algorithm space by being one of the first companies to not post strict averages as the rating score. That is, our score curve worked on evaluating the current shoppers experience buying from…

Product Reviews / SKU Coverage Report

Introducing the Product Review Coverage Report.  ‘Review Coverage’ is a very important idea.  The higher review coverage you have over your assets, the more conversion to sale you’ll experience.  A thorough review collection gives customers several messages about your store You engage with customers thoroughly You value their opinion  A lot of customers buy your…

Track and Monitor

We’ve been collecting reviews for almost 10 years now. Unlike many review vendors out there, in the background, we’ve been collecting several other important benchmarks and touchpoints. The unique insights and data developed from customer reviews from ResellerRatings.com gives your team insights on whether you are a leader or lagging behind.  ResellerRatings.com introduced competitive comparisons…

A response on Covid-19

Our team has established a new merchant blog (Inside ResellerRatings) for our clients that goes in-depth regarding new developments in the industry, retail growth as well as company announcements that can also be tracked here. Today, we kicked off on the groundwork for our front-line workers in hospitals. you can read more below. https://blog.resellerratings.com/2020/04/07/covid-19-what-resellerratings-is-doing-to-help-on-the-ground-workers/ https://blog.resellerratings.com/2020/03/30/covid-19-retailers-and-community-staying-strong/…

Update – New Filter by Reply

As we push a variety of new flagging measures across our portal, we’ve gotten feedback from customers having trouble filtering reviews they have already replied to (especially if they aren’t using the case management system). To aid in filtering reviews for both product reviews and seller ratings quickly, we’ve added a new filter to allow…