Instant Download of Reviews (upgrade)

You can now download your survey CSV INSTANTLY without having to wait for the report to process. Work faster, and better with this update. We had a lot of feedback about this one, so we wanted to make sure we got around to it. It was a lot trickier than we thought, but we think…

It’s March already? (new product)

Wow, with our heads down – time flies. We spent January and February releasing a bunch of new product, optimizing the collections process, we didn’t even get a chance to post about it. Well – better now than never. Let’s take a quick look at our core goals here at ResellerRatings and for your customer’s…

Google Changes to Adwords collection

Google’s made a series of changes that will affect review collections into 2021 for all Review Vendors. Luckily you’ve signed onto ratings and review partner that can easily adapt to these changes and has you covered. ResellerRatings was one of the first partners for Google’s Seller Ratings program that Google entrusted to source for their…

Visualize Reviews

We want you to reach customers in every channel out there. That’s core to the goals of ResellerRatings and powering the voice of customers in a meaningful way. Connecting your customer stories and giving life to them is incredibly important to us. Creating beautiful, visual imagery and dynamic content takes time, effort, people power, and…

Update – Removal of Survey Incentivization

The Coupons functionality is evolving fast on ResellerRatings. Due to changes from our Seller Ratings partners and providers – we’re adjusting the availability of coupons to be regelated to Product Reviews and Feedback. Merchants are no longer allowed to offer any monetary incentives for collecting reviews used in the Seller Ratings Program with Google. To…

Algorithm Update – Part I

See part II here – Score Scale Update To learn more about the current algorithm, check this out. http://help.resellerratings.com/en/articles/2977811-the-resellerratings-score ResellerRatings pioneered the rating algorithm space by being one of the first companies to not post strict averages as the rating score. That is, our score curve worked on evaluating the current shoppers experience buying from…

Track and Monitor

We’ve been collecting reviews for almost 10 years now. Unlike many review vendors out there, in the background, we’ve been collecting several other important benchmarks and touchpoints. The unique insights and data developed from customer reviews from ResellerRatings.com gives your team insights on whether you are a leader or lagging behind.  ResellerRatings.com introduced competitive comparisons…

A modern Elite Seal Status badge to increase customer trust

When a shopper lands on a website, they’ve already done a lot of research to get to your store. A large amount of trust needs to be built to convert that to a sale. Econsultancy/Toluna ran a study that re-enforced the substantial power of trusted seals by asking shoppers what helps them ‘trust’ a website….