Instant Survey Customer Service Routing

We pride ourselves on giving our clients the resources necessary for meeting their customers where it matters most. Our latest Instant Survey updates help do exactly that. The changes to Instant Survey allow users to connect unsatisfied customers with dedicated customer service agents at the time of writing their review. We anticipate this update helping users in several ways.   Here’s How it Works:  Suppose a…

Local / Multistore Store Report Update (csv download now available)(upgrade)

Get the full multi-store picture for all your local store accounts After discussion with one of our clients, we wanted to make the snapshot of overall store performance more clear and easier for you to pull analysis from. We’ve made several key changes to the old report which broke down the reviews across your stores…

Hello, Checkout Survey 2.0 (upgrade)

The Instant Survey is dead, long live the Checkout Survey. So this isn’t just a naming convention change on our platform, but a full-on update to our classic Instant Survey (loom video – 4 mins). First some backstory, the Checkout Survey is really designed for two things Get great quality review content that converts fast…

Instant Download of Reviews (upgrade)

You can now download your survey CSV INSTANTLY without having to wait for the report to process. Work faster, and better with this update. We had a lot of feedback about this one, so we wanted to make sure we got around to it. It was a lot trickier than we thought, but we think…

It’s March already? (new product)

Wow, with our heads down – time flies. We spent January and February releasing a bunch of new product, optimizing the collections process, we didn’t even get a chance to post about it. Well – better now than never. Let’s take a quick look at our core goals here at ResellerRatings and for your customer’s…

Google Changes to Adwords collection

Google’s made a series of changes that will affect review collections into 2021 for all Review Vendors. Luckily you’ve signed onto ratings and review partner that can easily adapt to these changes and has you covered. ResellerRatings was one of the first partners for Google’s Seller Ratings program that Google entrusted to source for their…

Visualize Reviews

We want you to reach customers in every channel out there. That’s core to the goals of ResellerRatings and powering the voice of customers in a meaningful way. Connecting your customer stories and giving life to them is incredibly important to us. Creating beautiful, visual imagery and dynamic content takes time, effort, people power, and…

Update – Removal of Survey Incentivization

The Coupons functionality is evolving fast on ResellerRatings. Due to changes from our Seller Ratings partners and providers – we’re adjusting the availability of coupons to be regelated to Product Reviews and Feedback. Merchants are no longer allowed to offer any monetary incentives for collecting reviews used in the Seller Ratings Program with Google. To…

Algorithm Update – Part I

See part II here – Score Scale Update To learn more about the current algorithm, check this out. http://help.resellerratings.com/en/articles/2977811-the-resellerratings-score ResellerRatings pioneered the rating algorithm space by being one of the first companies to not post strict averages as the rating score. That is, our score curve worked on evaluating the current shoppers experience buying from…