July Product Updates

Similar to the temps outside, the team at ResellerRatings is heating up and we can’t wait to show you what we’ve been working on. From changes to our website to new product updates, there’s so much that we can’t wait to finally get in front of you. Let’s dive in!  Website Changes  Client Success and Inspiration Pages – The newest website update we’ve been looking forward to sharing with…

Chargebee and Other Updates and Improvements

Our most recent round of updates is destined to drastically improve quality of life when it comes to your ResellerRatings experience. From our brand new Q&A API endpoint to streamlining our billing process, we’re eager for users to get familiar with the new updates. Let’s get started!  Chargebee Invoices: No longer will users need to track down an account manager for an invoice. Now, users can…

June Product Updates

We’ve been so hard at work with updates and improvements that we haven’t even noticed that we’re already halfway through 2021. Time truly does fly when you’re having fun! Keep reading to get all the details about everything we’ve been working on.  2 in 1 Product Reviews  Reach your Google Seller Ratings Quota Faster  This update allows users to generate Brand Reviews…

Spring Updates

Can you believe it’s the springtime already? We have been so hard at work we’ve hardly noticed the snow around us disappear. In fact, we’ve been so busy with product updates, you might have missed something. That’s where this blog post comes in. Take a look at the updates we’ve made over the course of the last month below!  Updated Plans Structure  In case you missed it, we’ve made some changes recently to the way we make…

Instant Survey Customer Service Routing

We pride ourselves on giving our clients the resources necessary for meeting their customers where it matters most. Our latest Instant Survey updates help do exactly that. The changes to Instant Survey allow users to connect unsatisfied customers with dedicated customer service agents at the time of writing their review. We anticipate this update helping users in several ways.   Here’s How it Works:  Suppose a…

New Plans Structure

ResellerRatings has been expanding fast. Our current way of making our product offering available to clients really doesn’t make sense. We have so much in this product, we wanted it to make more sense on how to access, upgrade and even try out certain features. We’ve been working on re-tiering how ResellerRatings works so current…

Wow, over 400 updates in the last few months. Keep up –

We’re pushing out so many updates, we’re still trying to figure out how to communicate these updates effectively. We’re always tuning things under the hood at ResellerRatings, releasing new features, pushing syndication and the customer voice further and further with great partnerships. We’d love to do a better job with this. We wanted to accomplish…

Site Maintenance Notice

ResellerRatings will be down for planned maintenance on Oct 27th from 9 pm Mountain Time to 2 am Mountain Time. or 8 pm to 1 am PST 11 pm to 4 am EST What we’re doing We are embarking on a large infrastructure switch over and provisioning in AWS, as well as the migration of…

Update – Removal of Survey Incentivization

The Coupons functionality is evolving fast on ResellerRatings. Due to changes from our Seller Ratings partners and providers – we’re adjusting the availability of coupons to be regelated to Product Reviews and Feedback. Merchants are no longer allowed to offer any monetary incentives for collecting reviews used in the Seller Ratings Program with Google. To…

A response on Covid-19

Our team has established a new merchant blog (Inside ResellerRatings) for our clients that goes in-depth regarding new developments in the industry, retail growth as well as company announcements that can also be tracked here. Today, we kicked off on the groundwork for our front-line workers in hospitals. you can read more below. https://blog.resellerratings.com/2020/04/07/covid-19-what-resellerratings-is-doing-to-help-on-the-ground-workers/ https://blog.resellerratings.com/2020/03/30/covid-19-retailers-and-community-staying-strong/…