Instant Download of Reviews (upgrade)

You can now download your survey CSV INSTANTLY without having to wait for the report to process. Work faster, and better with this update. We had a lot of feedback about this one, so we wanted to make sure we got around to it. It was a lot trickier than we thought, but we think…

It’s March already? (new product)

Wow, with our heads down – time flies. We spent January and February releasing a bunch of new product, optimizing the collections process, we didn’t even get a chance to post about it. Well – better now than never. Let’s take a quick look at our core goals here at ResellerRatings and for your customer’s…

Google Changes to Adwords collection

Google’s made a series of changes that will affect review collections into 2021 for all Review Vendors. Luckily you’ve signed onto ratings and review partner that can easily adapt to these changes and has you covered. ResellerRatings was one of the first partners for Google’s Seller Ratings program that Google entrusted to source for their…

Wow, over 400 updates in the last few months. Keep up –

We’re pushing out so many updates, we’re still trying to figure out how to communicate these updates effectively. We’re always tuning things under the hood at ResellerRatings, releasing new features, pushing syndication and the customer voice further and further with great partnerships. We’d love to do a better job with this. We wanted to accomplish…

Site Maintenance Notice

ResellerRatings will be down for planned maintenance on Oct 27th from 9 pm Mountain Time to 2 am Mountain Time. or 8 pm to 1 am PST 11 pm to 4 am EST What we’re doing We are embarking on a large infrastructure switch over and provisioning in AWS, as well as the migration of…

Visualize Reviews

We want you to reach customers in every channel out there. That’s core to the goals of ResellerRatings and powering the voice of customers in a meaningful way. Connecting your customer stories and giving life to them is incredibly important to us. Creating beautiful, visual imagery and dynamic content takes time, effort, people power, and…

Update – Removal of Survey Incentivization

The Coupons functionality is evolving fast on ResellerRatings. Due to changes from our Seller Ratings partners and providers – we’re adjusting the availability of coupons to be regelated to Product Reviews and Feedback. Merchants are no longer allowed to offer any monetary incentives for collecting reviews used in the Seller Ratings Program with Google. To…

Algorithm Part II – Rating scale change

While not quite an algorithm change we are changing our score display scale. Read part I here. We’ve been working on aligning our rating scale for all our individual benchmarks and detailed rating history charts from a 10 scale to a 5 scale to match our stars. This was primarily a legacy based decision that…