Deploy 1819 – Updates & Features

Just because it’s raining in Cleveland – doesn’t mean we don’t deploy like crazy time. Another deploy, another maintenance update, tweaks, features, and more. New Features Reduce team workload with competitor check and identify high-risk shoppers and influencers quickly. Improved Blacklisted Competitors feature to now work with Product Reviews. Learn more about how this works…

(new) Advanced Email Customization

We have a great new feature ready for anyone collecting brand and product reviews.  It’s called Advanced Email Customization! What is it? If you were collecting reviews using brand or product reviews, you were generally restricted to our core template with some customization options around header graphics, and paragraph text.  We’ve opened this up completely…

(New Feature) Revise a review

We have a great new feature ready for anyone collecting brand and product reviews.  It’s called ‘Revise a review’.   What is it?   There’s now an easier way to ask your shoppers to revise their reviews if you feel you’ve taken steps to engage with them.  Revising a review is a great way to…

Winter Update – Part I

We’ve been a bit quiet lately (okay for some time), but that doesn’t mean we weren’t working away like squirrels. In the quiet few months, we’ve actually made almost eighty deployments fixing bugs, improving features, and re-aligning the backend.  While re-aligning the teams and putting some cool new things in place we’ve overhauled core systems…

Local / Multistore Store Report Update (csv download now available)(upgrade)

Get the full multi-store picture for all your local store accounts After discussion with one of our clients, we wanted to make the snapshot of overall store performance more clear and easier for you to pull analysis from. We’ve made several key changes to the old report which broke down the reviews across your stores…

Hello, Checkout Survey 2.0 (upgrade)

The Instant Survey is dead, long live the Checkout Survey. So this isn’t just a naming convention change on our platform, but a full-on update to our classic Instant Survey (loom video – 4 mins). First some backstory, the Checkout Survey is really designed for two things Get great quality review content that converts fast…

New Plans Structure

ResellerRatings has been expanding fast. Our current way of making our product offering available to clients really doesn’t make sense. We have so much in this product, we wanted it to make more sense on how to access, upgrade and even try out certain features. We’ve been working on re-tiering how ResellerRatings works so current…

Reporting Reviews (upgrade)

Every single review that gets reported on ResellerRatings goes through a manual review verification process. We wanted to classify these as well as give our team (and merchants and reviewers alike) more context on what has been reported.  So we’ve actually changed this process quite a bit. And so when you click on flagging a…

Instant Download of Reviews (upgrade)

You can now download your survey CSV INSTANTLY without having to wait for the report to process. Work faster, and better with this update. We had a lot of feedback about this one, so we wanted to make sure we got around to it. It was a lot trickier than we thought, but we think…