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Product & services pricing
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Chance of future purchase:
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Shipping & packaging:
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Customer service:
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Return/Replacement policy:
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Verified
1/5

2006-04-20

"I will never again purchase from a web site that doesn't have a phone contact number. This is an invitation to get scammed. I ordered, and got a ique 3600 at a good price from zmarine.com - which is actually zShoppes.com. Stylus was missing from pda. Other assorted problems with it, like it doesn't accept capital letter A, but I can write small a. Any case, these guys are not responding to me. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services

Verified
5/5

2005-11-07

"Delivery on time, great product... GREAT service! Responsive to emailing on product details."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
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Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability