"Watch out for restocking fee!!!

The principle issue that I was concerned with is the 20% restocking fee that's applied to all returns on used laptop purchases. I recently bought a laptop from them at their North Vancouver location, and upon bringing it home within about 10 minutes the computer began locking up (crashing/powering off randomly). This reoccurred about a dozen times that same evening, and more of the same the next day.

Eventually I reinstalled my own Windows7 disc (Pro version this time, instead of Home) and the computer still randomly froze up. Determined to fix the issue I then reformatted the hard drive and installed Windows8, and unsurprisingly the computer continued to lock up. Diagnostic programs such as memtest86 found no irregularities, nor did other 3rd party applications.

After working on this computer for nearly a week, I returned it. They took a 20% restocking fee off the retail price, and I lost out on about $130. Later when I spoke to the manager about being entitled to the full refund for that lemon of a laptop, he said if I had left the computer there for them to look at when I had initially returned it (instead of taking the return price minus 20%) then things might have been different. However, I wouldn't have been able to return to pick it back up for at least a week (their hours are 9-6 and I work 9-5:30). And when you work with computers, you need that tool now.

They've since resold that same laptop to a different schmuck who, evidently, will inherit the same problems as myself. People, be aware of that 20% restocking fee... and calculate whether you can absorb it if/when things go wrong."

"Superb customer service!
Good prices!
Knowledgable technicians!
Would recommend to anyone!"

"I tried to fix my laptop for so long. None was able to do it. It simply couldn't start. So I brought it to Vancouver Laptop, the one in Downtown, and they fixed it in two day. Hurrraaa.
Excellent service, perfect technicians !!!!

Thank you !!!"

"Just want to share my superb experience with this store:
I brought in a laptop with the broken screen for what Futershop quoted me more than 400 CAD
These guys did the free estimation (Futershop charged me 50 CAD) - after 1 day they quoted me half of the price what quoted me Futershop - laptop was done the next day.

Thank you so much for wonderful experience.
Definitely will be back and suggest you to all my friends!
"