"I love pricing and products always happy "

"Bought some crystal goblets for my son and daughter-in-law's anniversary present. I was able to find just what I needed at a good price and drop shipped it directly to them."

"If you time it right you'll find great deals at macys.com always had a good experience. "

"I bought a sweater got a sweatshirt."

"I had the best time shopping online @ Macy's. It was fun and I want to do it again. "

"Macy's.com is just another retailer with ZERO customer service awareness.
Their customer service, tech & warranty support pipeline is a disaster from the 1980's!
I purchased an expensive leather recliner with extended warranty & I regret it ever since.
Nothing but run-around. I asked a customer service rep to speak with a supervisor & her response was "WHY?!" Then she put me on hold forever & never returned.
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In May 2016 their profits plummeted 40%!
Macy's is asleep at the wheel & destined for failure."

"I had the most absurd online shopping experience at MACYs online store. I ordered 2 blue/white striped shirts. Without letting me know, they saw fit to change my order to a different model solid blue shirt. When I call customer service to let them know that they have sent me the wrong shirts they tell me that "sometimes they send other merchandice if the ordered product is out of stock". I tell them I have never experienced this before and that I would like to have been informed that my item was out of stock so I could cancel the order. I also ask them to pick up the shirts and refund my purchace as I did not want solid blue shirts. They are not at all forthcoming and want me to mail them back the product myself. I explain to them that they have sent me something I have not ordered and that they need to come pick up the stuff. Not until speaking with the third person do they reluctantly agree to actually pick up the order. At no point do they apologize or offer me any compensation. I believe MACYs is dumping stuff they can not get rid of on customers and then making it hard for the customer to return the item in hopes that they will get rid of the product that way. Shame on you MACYs. I advice everyone not to use their online store as you cannot know what product you will actually receive. "

"Hello,
I used to love shopping @ Macys.com until recently I had to return some items by mail and got a huge problem with that and no help at all from customer services.
I purchased tahari,coat, and paid with my master gift card which i throw away after the card was empty and lauren ralph lauren,pants
and paid with my debit card,later I closed my account at the bank and didnt have this card more than a year on the top of it the card was expired this year in April.
So, I knew i would possibly have problem with my refund to these cards that's why before send everything I contacted Macy's representative who told me to print out return email and write a note that the cards I did purchases don't exist anymore and I would like to get my refund in form of an Easy Exchange Card. . I followed everything that he told me to do I put a huge note written with marker that cards are not exists anymore .
So apparently whoever got my packages simply ignored all my notes. At the end of my story they are sending refunds to all these cards that don't even exist anymore and when I called to Customer Service I didn't get much help at all. They told me to contact bank but what bank if one of the cards was a gift card i don't know what bank I supposed to call? I did call to gift cards customer service though they told me I need to provide them a proof of receipt of gift card that I bought but I don't have this receipt because the card was purchased in 2012 and given me as Christmas gift. I did went to store where the card was purchased and they told me they only have 6 month of old receipt records. Other debit card I have no idea how refund could go through to this card because the account of this card doesn't exist more then a year I called the bank there is not even record of this card as well even though if the money went to this card they will go back to Macy's again later because there is not such bank account or card exist.
My third return was Bandolino Christana Booties with this return I should be getting an Easy Exchange Card but I still waiting. (even though it reached warehouse on Sept.30) I guess person who got this item was more responsible to read customer note.
Now I don't have my items or my money back. All that i did I followed whatever Macy's employe told me to do and I wanted to get an Easy Exchange Card to spend it at Macy's store again not somewhere else. I couldn't even think that such a big company as Macy's can be so irresponsible and what more important don't even care about their customers. Now they are telling me that all returns at Macys.com credited to original form of payment. Really? then why your employe didn't tell me this in the beginning so I would simply take it to store. "