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5/5

2017-09-18

EXCELLENT SERVICE!

"I got the product exactly the way it is mentioned on website.
Quality product
Perfect size
Shipment and Delivery on time :)
"

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5/5

2016-09-08

Happy Camper !

"I am an 80 year old sceptic, and was pleasantly surprised at the prompt service and reliability of the this web site ! I made a large furniture purchase and was told that it would be delivered in 5 days, I thought that would not happen that it would take at least 2 weeks, however Wild orchid quilts was right on in their timing and delivered our purchase in perfect condition! These are folks that sell great products, deliver as promised and best of all they give the most important item of all, Superb Customer Service! Thank you !"

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1/5

2016-07-28

very slow shipping process

"They stated it would take 2-4 days well that turned into well over a week. I guess they can just lie about their services and offer you no compensation for it. I will order it through amazon next time where they are honest about when you will receive your items. poor customer service."

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1/5

2016-07-21

Super slow communication, unorganized company. Returns almost impossible!

"I purchased a product from this company that was defective. I asked to return the product (which on their website says is hassle-free) and was strung along for over a month as communication only occurred on weekly basis. It seemed like no one communicated with each other as each person would tell me something different.

They finally let me return it over a month later. It's been over a week since confirmed delivery and they still haven't refunded me my payment. Now trying to get it back through a dispute.

Avoid this company at all costs as their return process is the worst I've ever experienced!
"

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Verified
1/5

2015-10-15

"Ten days after placing my order and 4 phone calls to customer service later (each of which I was assured that my order would ship soonest), I was informed that the item I had ordered had been discontinued and the order had been cancelled. They have not posted a refund or returned my phone calls or emails. "

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Verified
5/5

2015-08-25

"Fast and free shipping--the package weighed 89 pounds--with an amazing low price on a wonderful product."

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Verified
1/5

2015-04-29

"I returned merchandise by UPS to Wild Orchid Quilts. It was signed for by their employee. They never credited my credit card. I called repeatedly, emailed them, and they never addressed my issue. They stole $250 from me (approx value of merchandise returned). I would not recommend doing business with them as they are not legit at all. "

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