"If I could, I would give 0 stars. I am in Canada, ordered an item from them on Dec. 26th, rec'd a tracking number on Jan. 14th. The tracking results were....delivered to a P.O Box in Illinois.
I contacted WebHats, and her reply was...it's at Carol Stream, IL is the point at which all international parcels leave the US. It has been handed over to the international agency for delivery.
I can read english and know the difference between sorting facility and a Post Office box.
I will be contacting my cc company...disputing the charges, and then contacting the Better Business Bureau."
"Ordered items for a 50th birthday party, even paid the additional money for 2 day delivery. Party came and went, no order. Tried contacting them via email, the only way to contact them, no response. Emailed them again cancelling the order, no response and no refund. this company is B.S."
"With your order. I had to cancel mine because the item I ordered wasn’t in stock and I wasn’t aware of that before placing my order."
"It looks like my money is gone. Be careful ordering from them. No longer need the item of course but a refund seems fair since they seem to just take in money and send nothing. They also sell on Amazon wonder how that works out."
"I placed an order 6/21/19 I contacted them multiple times 6/24/19 6/25/19 & 6/26/29 they finally emailed me back saying the item I ordered was not instock and they weren't going to let me know they were just going to wait until it was back instock and ship it. Horrible customer service!!! canceled my order!"
"I orderd a window skeleton for halloween 8-20-17 they shipped it about a week later with a different address than i signed up with so the post office could not deliver it so they shipped it all the way back to the origin address and im still waiting for them to send it out with the correct address i will never use them again and i will be letting everyone i know and family members to avoid them unless you like being robbed. "
"Placed an order, was shipped, 2 weeks passed, I set an email regarding my shipping status and they say it has been cancelled. I called to get a refund and till this day I have not received my return. This is probably the worse company ever!!! So sad that I didn't get my things like I ordered since they were for my daughters first birthday! Really bad business, horrible communication and even customer support. DO NOT BUY FROM THEM! Waste of time & money "
"I ordered 4 sets of a 4 pack of monster headbands for kid's team parade.They sent me 4 indivual headbands that didn't even match the picture of advertisement.
I mailed the headbands (still new with tags) back and they refuse to respond to my 10 messages and phone calls. Absolutely worst company to buy from!
Don't be scammed! Also, they actually changed the wording (to "idividually sold") on the website AFTER my purchase and messages to them which shows they read my messages but refuse to contact me back!!!
"
"I wish I could give 0 stars . Poor .. never received my items and never got my money back which is well over $80.. ordered placed back in April 2017.. They don't answer their telephone either or live chat.. What a rip off!!!"
"Echoing what everyone else is saying! I placed my order on 3/4. I check the order status on 3/16 only to then find out that it was on back order allegedly but that they just got the new shipment. Bull! Guaranteed delivery date was 3/18 - that's when it was shipped. Order still hasn't arrived bc they put the incorrect address. Now she's avoiding my request to overnight me a new package. THE WORST!"
"I placed an order for some hats from this site that claimed they were an adult size "one size fits most". When I received the hats, they were marked as a medium size and could very well be a medium in kids. They did not fit anyone in my office, even my boss with a very small head. I contacted customer service about this and they replied with a link directing me to their return policy page of their website which stated that all sales are final. I replied back asking if there would be an exception because their site misinformed me about the size of the hats, which at this point are not useable. I received no response. I replied a couple weeks later, asking for at the very least, a response, and I've still heard nothing. I would understand if I would have received explanations and polite emails saying that it's against policy to refund me, but all I've received is a copied and pasted link. Horrible customer service."
"I placed an order for a Halloween costume for my 3 year old on 10/10. This was the only site showing they had the item in stock. I placed the order and shipping was guaranteed by 10/24. As of today, 10/22, the order has not even shipped. I have tried calling numerous times, and no one answers. I've left numerous unreturned messages and emails. I will never do business with these people again. If it wasn't in stock, it shouldn't have said it was available in the website. Even if it wasn't in stock, a simple email when the order was placed would have sufficed. I would have even accepted an email or call back after my inquiry. I finally cancelled the order and bought my very disappointed son a different costume. Beware!"
"This site is a joke. I "pre-ordered" my item on 7/31. It's now 10/15 and no shipping confirmation/tracking number has been received. Just like the other consumers here, I have email countless times, and all I'm getting is "we're experiencing delays with the Manufacturer". I work with Customs .. I know what delays are like - this is just ridiculous. I emailed one last time today, and if I don't receive my item by the beginning of next week, I'm cancelling my order for a full refund and reporting the business. I've checked numerous other sites for this item and they're all in stock & ready to ship. Thanks for nothing Webhats."
"HORRIBLE SERVICE. i ordered something on "pre-order and on 08/22/14 and still haven't received it and its 10/08/14.... I have sent countless emails and have left numerous voicemails with no response. All I have to say is I hope they refund my money otherwise this "pre-order" business is just a fraudulent company that steals"
"I was worried after I read the reviews for WebHats but they were the only one's who had the product I wanted (Star-Lord's Blasters). Despite the fact that it had terrible reviews and a website that looked like it was straight out of the 90s, I decided to face my fears and try purchasing the blasters from WebHats. The blasters shipped within a few days and a tracking number was provided. Over all, it was quite a satisfactory experience."