"I ordered a Waterpik water flosser from Amazon in 2018. It worked well until the mini-hose sprang a leak three years later. I ordered a replacement hose (with handle attached) from Waterpik. The web transaction went fairly smoothly, and their price was reasonable. I received an email confirmation of order from Waterpik immediately; the next day, they sent me an email notice that my order had shipped. It arrived timely in good condition, with all the necessary accessory pieces and a clear set of instructions for installation."