"Do NOT under any circumstances use this company.
I ordered a product which said it would ship in a week and it ended up arriving three weeks later.
I then opened the box to find the product had no tags attached and looked like it had been used...then realised it was actually the wrong products.
After a lengthy discussion over several emails they offered to refund me the cost of the product but not the original shipping so I am out of pocket for their mistake or $200 of the $560 I spent if I keep the product. I just want a refund OR the actual product that I paid for is that so much to ask? They also take forever to communicate with you besides telling you the appropriate department will get back to you.
This company is a joke and should be ashamed at how they conduct business.
I ended up using snowcountry.eu instead who shipped within a week, were cheaper and had excellent customer service when I asked questions.
DO NOT USE!"
"Worst COMPANY I ever experienced. I brought a jacket that cost $331.98 it arrived 8 weeks later with a broken zip.
I contacted the company for a return address, they did not respond to any of my emails. So I returned the jacket to the address on the postage. It cost me $68 to return.
After weeks of ignoring my emails for a refund the company said they would not pay for the return cost and I have still not got a refund months later for the jacket. Overall, they ripped me off $399 for damaged goods.
This is a truly nightmare company. They NEVER respond to emails and when they do and you ask a question. You guessed it nothing!!! Zero.
I put a review here and they got it taken down saying it was false. However, I sent all my purchase receipts etc to Trustpiilot. In case tradeinn tries to take this review down.
My order number on the invoice: 16972592 How can this company have time to take down legitimate reviews when they do not answer customer emails.
BUYER BEWARE!!!! This company needs to be taken to court. Read all the reviews on there and DO NOT BUY from Tradeinn or Snowinn. "
"It's very important to publish the bad policy that smashinn has for online shopping. In that website, you pay for delivery and pay twice in case of exchanging item.
In my second second expererience with smashinn, I ordered a dress, size Small (which is allways my size). Paid 5 euros for fast delivery which turned out a 2 week delivery because the package went to other destination. At that time, I contacted custumer support asking for refound of the delivery taxes... thay told me I should wait, and ... 2-4 weeks and the refound wasn't a solution.
When the dress finnaly arrived, turned out to be bigger than I though... I asked for an exchange for a smaller size. The custumer support answered something INCREDIBLE! I had to return the item - 8 euros - and order a smaller size paying again the 5 euro tax.
Just to picture the final item price:
-1 order, 50euros + 5 euros delivery taxes
- 1 retrun 8 euros delivery taxes
-1 order, 50euros + 5 euros delivery taxes
The item turns out to became almost 30% more expensive. UNBELIEVABLE.
Companies like that cannot sell clothing items. I would never go back there again..."