"Still waiting for my floor mats very disappointed!"
"I made a mistake with my order, called and spoke with a gentleman in the parts department, and he fixed me right up. On top of that, my package came super fast."
"I ordered 2 KeyFinders for both sets of keys for my 2015 Toyota Sienna. I had sent Marcus an email asking when the order would be ready for pickup. He replied back informing me that these were stop sale parts and I would receive a refund promptly. Shortly after our conversation the refund was received. Marcus was professional and courteous throughout the interaction. Thanks for the pleasant experience. I plan on doing business here in the future."
"Buy parts of there website then they email and say they can’t order them and there not available. Wouldn’t recommend. Won’t be buying from again"
"Marcus was knowledgeable and friendly; the rest of the team was capable and amazing to work with."
"good experience when buying"
" They took very good care of me. All I did was take a photo of the part I needed and sent them my VIN number from my car and I was sent the link to make the purchase. I sent an email to the person that helped me with my purchase and he answered me right away with the answer that I should receive my order on 2 days after I ordered it and as I was told with no delays it arrived right on time. I was kind of surprised because I have had a lot of late and messed up orders lately from other places I have made online purchases from. Thanks Toyota of Corvallis OR. You guys are great."
"I placed an online order. Received, via email, indicating the order was received. The irem was available for pickup in two days."
"Ordered online. Got it in 3 days. installed it and went easy"
"Returned parts and repurchased online. Then was sent home with the wrong part. I wondered why I heard laughter as I left. Had to make third trip back to get right part. "
"Got me the right part and shipped it quickly"
"Staff was kind and attentive. It was a pleasure buying a vehicle from them. "
A rep from Toyota of Corvallis, ToyotaCorvallisMA, has responded:
“We are sorry for the inconvenience of handing out the incorrect filters you purchased. I can assure you that any laughter at the back counter was not related to this incident, we do have a very happy parts employee that laughs often and is always cheerful. We are happy to offer the available discount through our online store anytime! Again we do apologize for the error of handing out incorrect filters, I have spoke with the employee that made that error. Please feel free to reach out if you have any further concerns.
Marcusa@toyotaofcorvallis.com ”