"I've spend a bejillion $$ with Summit over the years. Last week purchased 2 items I wanted right away and paid the upgrade delivery "fee"....net result, 5 days to ship to OR from their NV warehouse.
I also recently had dialog with Summit's tech people about a Comp Vacuum Booster that won't start unless tapped with a hammer handle. Their solution: tear it apart and clean it with contact cleaner. Comp's tech
people weren't much better although I could reach them by phone. At Summit, after days of busy signals I sent my query by email - received a response 3 days after that. Good thing .... if I had received that response during a telephone conversation, I'd have told the guy to remove his head and spray it with contact cleaner,
laughed at his suggestion and hung up."
"Ordered wheels and tpms sensors. Sensors showed up right away but wheels never came. Customer service on phone was down right rude, and people wouldn't even give their names. It's a culture of zero accountability because service is so bad). Sent an email and got a response 5 days later that the wheels had not shipped ... totally unhelpful. After 3 weeks I cancelled the order. No refund issued so I disputed with Paypal. Summit Racing then lied to Paypal using tracking from the TPMS sensors claiming that the wheels were shipped.
Total scammers. Avoid."
"I was Charged twice & they will only return one payment. I’m **** off because after order was cancelled they went & rebelled me !! Don’t recommend this place to anyone "
"Ordered 2 ac delco fuel injectors as their site stated they had in stock. 1 fuel injector arrived first and showed signs of having been previously opened and tampered around with. When I called and complained customer service a replacement was a month away at least so I cancelled order. So trying to unload a previously returned part on me just **** me off and don't trust them anymore."
"I have been a customer of Summit Racing for over 15 years now and have not had one bad experience in that time. The tech line is by far staffed with the most knowledgeable people anywhere in the industry. Orders are always accurate, delivered on the time frame indicated and well packaged for protection. From my super gas drag racing days to my motorhome, Summit is the only place I look for all my automotive needs. Thanks Summit !"
"PLACED AN ORDER , PAID FOR ORDER...RECEIVED NOTHING ...CANT GET ANY ANSWERS FROM ANYONE WHEN I CALL JUST A RUN AROUND AND LIES ABOUT THEM CONTACTING ME BACK WITH ANSWERS...FREE SHIPPING IS A LIE AS WELL...THEY ARE A TOTAL RIP OFF AND GIVE "RACING" A BAD NAME BY USING IT IN THEIR SCAM OF A STORE....DO NOT BUY ANYTHING FROM THIS SITE.....!!!!! HORRIBLE HORRIBLE WASTE OF MY TIME....!!!!"
"Was about to drop 300 on PLASTIC louvers for my 84 z28 Camaro. They bragged free shipping, then wanted to charge me 60 for "prossesing" over sized package. A 15 lb plastic item. I'll never order jack from these people again.
P.s. summit. I bought my 75 inch lg online and had free shipping. No fee. Scammers
"
"Missed two separate shipping dates on an important item for my build. Have given me a third date now and they just don’t give a **** - "
"I ordered a throttle body spacer for a 2004 gmc envoy and the part was wrong they said right box wrong part stupid me I believed them so I called the tech support and they said same thing so they sent me another on the same damn part. Like why????? I even got a picture from them showing the part and they still sent the wrong one... Never ever will buy any products from them ever ever again. "
"Backorder and rebackorder is the name of the game at Summit. Better off buying right from the manufacturer or Amazon, Summit has no control of their inventory."
"Well walked in to walk around to see employees cutting jokes about the way customers look to one another , there wasnt anybody at any of the help both I had to go st8t to sales to receive help then on top of that they move you from paying to give them your ticket they say go down there and w8t ???? W8t for what ???? My name to be mumbled ever so slightly like the employees had bets on of I would hear it or not , yall try smileys I promise they got your back , F -summit and there trash employees that make fun of there customers, **** you just sale parts learn how to drive instead of sitting on your **** behind computers all day , wheght isn't your friend when it comes to speed , fyi."
"Auto parts store threw my lab and I out of the store in Arlington Texas. They sell auto parts, Advance, Oreilly & Autozone welcome us. Now I will loo at the part at Summit and then buy from free shipping no sales tax JEGS instead. "
"Ordered a 350 chev crate motor. 1st one came in a wooden crate that was perfect but the top of engine inside had a crushed valve cover. Sent it back and received one with the wrong fuel pump rod installed. It disintegrated inside the engine. I had to be towed to the repair shop. They saved the engine by flushing it with oil multiple times. Replaced the internal fuel pump with an electric one. Now it runs but has no power. Can't believe the poor quality from a company in business so long. A lot of money spent for nothing."
"I ordered a pair of replacement upper door trims for my 87 Vette on 1/23/19. I was told prior to my purchase that the product wouldn’t ship until 2/8/19. Well 2/8/19 came and went with NO COMMUNICATION or notification from Summit. I had to call them on 2/14/19 just to find out that the product I ordered is on back order until the second week in March. Unacceptable customer service. I’m currently awaiting a full refund and I don’t plan on ever ordering from Summit again."
"I ordered and received a steering gear box. I then tried to find online how and where to return the core. The customer service person kept referring to the paperwork inside the box. I kept mentioning there wasn't any except recommendations for installation. I finally get led through what was the most confusing and poorly coordinated core return procedure ever offered. AT NO POINT did the instructions or links say or state anything about core returns! It was then when I had the information I went about removing the old gear box and installing the one sent to me from Summit. I discovered and later verified with the remanufacturer that they had used the wrong input shafts and it would not, in any fashion, fit the application. I have fought with Summit for three weeks to return the item. It has now gone from Denver to Indiana to Nevada over the last two plus weeks with no delivery yet. Summit uses a disastrous return service and will only accept returns through them. This dog will not get the chance to bite twice!"