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Return/Replacement policy:
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Verified
1/5

2007-07-27

"I ordered an outdoor fountain. When I received it, it looked as though it were incomplete and EXTREMELY cheap. I called to complain and the company explained that I would be charged a 25% restocking fee and return shipping. DO NOT BUY from this company. It states "Satisfaction Guaranteed", but look closely at the returns policy. Buyer Beware!!!!!! "

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Verified
1/5

2004-04-01

"This web site stated that they 100% guarantee to price match any competetors price on an exact same item. So I found a lower price, faxed it to them, and a manager called me and told me that he could not match the price because it was too low, and that he would not honor their price match policy because if they did on this item, they would lose money."

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Pricing of products and services
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Likelihood of customers making future purchases
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Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
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