ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
1/5

2021-11-03

Poor Quality, Bad Service, Fake and/or Deleted Reviews

"I paid for 3-5 day shipping. That was my first mistake. It took 12 days to arrive and I had to actually contact customer service to get the tracking number. At first they gave me a tracking number that they themselves stated was "invalid" in the email. What is even the point of that? It took multiple days afterward before they gave me a real tracking number. I had already asked for a refund by this point as the convention I bought this cosplay for had already passed. The email I received back simply stated that they will not give me a refund. I have replied to them asking for more information and have been completely ignored since.

As for the cosplay itself... The top is much larger than the stated measurements and the bottoms are far far smaller. The top is also so thin that you can see through it in perfect detail. One of the included items came apart during shipping. I would say that it 'broke' but it was literally hot glued together. Most of the other pieces are very poorly aligned glued together thin sheets of foam instead of just one thicker piece. The decals on the stockings are quite literally glued on upside down! I don't know how much more cheaply made it can possibly be. There is nothing redeemable about this thing.

Go somewhere, anywhere, else to buy your cosplay! This website is a scam! There is no way these 5 star reviews are legitimate.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-09-24

Excellent Customer Service

"I cancelled an order and they responded within an hour, and processed the refund right away. Excellent customer service!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

2/5

2021-03-23

DON'T BUY! TOTAL SCAM (UPDATE)

"If I could I would have given 0 stars. I ordered a brown wig with twintails and paid 24$+shipping for it. What I recieved was a totally different wig, purple and with a ponytail. Plus, the lucky bag cosplay I ordered came incomplete. There was no bow nor stockings, it was just a waste of their warehouse they try to sell you. Never buying again. Still hoping for a refund or the right wig to come.
I'm not even the only one who got herself in this situation and didn't get a refund.

UPDATE: It seems they reshipped the wig. I'm waiting for it to come, then I'll edit the review, for now I'll add a star for their Customer Service.
About Violet's cosplay, it seems it never came with the other items in description, so I asked them to update it to make it coherent. Regarding the size, I don't wanna spend again time about it, I'll just sew it to make it smaller.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-04-24

I totally recommend this website.

"I totally recommend this website. They have a large choice of costumes and wigs and they all have high quality but with a low price. Also, RoleCosplay team is very professional and helpful and shipping is incredibly fast!I received the wig of Sakura Kinomoto and I am totally satisfied. It's soft, thick and especially heat resistant so, I can restyle it as I want!Surely, I'll buy again from this website!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2019-10-18

Didn’t receive me item on time

"I ordered a costume and added the wear date but my product arrived a week later. I contacted them a during the shipping processes and they wouldn’t help me and told me that it was out of their control. They also stopped replying to my emails and didn’t provide any type of compensation for not having my product arrive when needed."


5/5

2019-03-13

Very good site to buy cosplays!

"I didn't had any problem with them, and it's been some years already that I buy from them. I trust their pictures and I didn't had any issues with them, parcels always arrived faster than my expetations and quality was always good.Also because they're really fast on making new things, especially new wigs that are really usefull for me!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2018-02-08

LOL KDA Skin Kaisa Outfit Fullsets Cosplay Costume

"I bought a LOL KDA Kaisa cosplay from this store, although I don't receive it in a fast time, but the quality of this cosplay make me forget that. The cosplay includes top, pants, gloves, accessories, the pants is a little tight, but they are kindly to change me a suitable one."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2015-09-15

"It's very good! I bought my Honma Meiko dress from rolecosplay.com, it's sold only $30 and they finished it very well! It's a normal S size, but is true to the chart. Shipping service is great as well, I'm so glad that people around like me as Menma, I really love this character and I'm happy to know that it suits me! So thanks so much for rolecosplay's great service andawesome product, I found my place to get all my cosplay things and wanna share to all of you guys!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges