"Scam allert!. Purchased 2 aros aircons. one works perfectly other not. No effort of customer service to help out.
They say just live with it!!!
unbelievable"

"Good concept, reasonably priced, reasonably well built products. The problems start with their fulfillment process, customer service, lack of communication, and the terrible return process.

Ordered 8 items from them. Got shipment confirmation, followed by package. Found only 6 items (packing list indicated only 6 were shipped).

1. Contacted Quirky (forget calling - wait times on 7 occasions that I contacted them were estimated to be over 400 minutes!) via Email. Got automated response "oops - items out of stock - but we didn't charge you" - But I DID get charged (paypal)

2. Responded back to Quirky, asking for refund. No response.

3. Emailed them again 2 days later. No response

4. Went to paypal site to start dispute there - noticed their paypal contact Email address. Sent them one more Email to their paypal address before starting dispute.

5. Got Email back - amount refunded. But they did not refund the sales tax that they had charged me for that amount.

6. Sent them an Email indicating that they could keep the sales tax (small amount), but asked them to explain this crappy fulfillment process, lack of communication, lack of customer service, lying to customer about charges, and finally, not refunding sales tax.

No response in about 4-5 days. Not holding my breath. "