"PowerMax has been fantastic. I have bought a few Macs from them now and each time was a pleasure. Great product, customer service and follow up. This time around I purchased a simple Mac laptop as a Christmas gift for my daughter. Heidi helped me out with finding the perfect Mac that will light my daughters eyes on Christmas morning! Thanks PowerMax!"

"A few months ago a friend of mine told me about PowerMax and how she traded in an old mac for a new one. I filled out their online form, curious about how much my 4 year old iMac would be worth, and was shocked at the amount: more than twice what other vendors had offered me. My sales rep Mark was fantastic in helping me with my trade in, and my emails were always returned within a few hours. I received my brand new iMac quickly, with my choice of keyboard and a stuffed monkey. I can't recommend them enough!"

"I just purchased an IPOD from Power Max and I have to say the service was amazing. I ordered on a Thursday and it arrived the following Monday. The IPODs was in excellent shape, holds a charge beautifully and it's just great. Kudos to Gary and the gang at Power Max. I will suggest them to my friends.

- Andy Average"

"Disappointed with the costumer service provided by Powermax. Advertised in stock product but never actually had it in stock. Waited 1 month then called and was notified of item not in stock and had no respect at all for the consumer."

"I ordered two watch bands (for the iPod Nano) from them on October 23. The promised shipping speed was 5-10 business days. It is now November 20, 2011, and my products have STILL not arrived.

PowerMax only acknowledged the delay of the orders after I called them up, on November 5. A representative assured me that the products would arrive in the upcoming week. He lied.

And to make it all worse, I needed the watch straps for a birthday gift, which by now, is embarrassingly late.

I still have no idea when the products I ordered will be arriving. PowerMax should not be selling items that they do NOT have in stock and then making the customer wait a month or more. PowerMax is an irresponsible retailer. They don't even notify you of delays until you contact them to complain. They don't even offer any compensation for their mistakes.

Terribly irresponsible retailer; buy your products elsewhere."

"Another happy member of the Mac family! I've used Macs most of my life, they've been the source of the least frustration and most enjoyment for my whole family. The recent purchase of a used 12" Powerbook from PowerMax was not only a great deal, but a great experience. PowerMax were quick and responsive, and the product came in nearly mint condition. This is not only truth in advertising, it's better than I imagined (worried they would send a broken / crummy laptop.) I'm moving out, and needed to go a step up from the iPad I was using. Needing something fully functional but cheap, the 12" Powerbook was the perfect fit. Now I know PowerMax is the perfect fit as well, they have my patronage!"

"I ordered a new MacBook Pro through PowerMax a month ago. A couple days after ordering, their sales associate (Michelle) called me to tell me about a pending update. She said she simply wanted to let me know about the update so I could make an informed decision - either order a model as is, or wait until the update was released, even if it meant delaying their order.

Their very candid, yet professional, approach to sales made my experience great. I felt like I had a knowledgeable representative looking after my best interest. I've received my MacBook Pro and it's working like a champ. I'm been extremely satisfied with my experience and will definitely order from Powermax again."

"Two years ago I took a hammer to all my Windows machines (not really, but I sure felt like it). Our household now has 1 iMac, 2 iPhones, 2 MacBook laptops, 5 iPod Touch and 3 iPads. I just purchased a 4th iPad from PowerMax and as always, sales and service was a snap. They really deliver old-fashioned service, even down to showing me daily where my shipment is and when I can expect it to be delivered. Locally, I have an Apple Store and and 2 independent Apple dealers within 1.5 miles, and none of them can hold a candle to PowerMax (well, the Apple Store comes in a close second). Staff has helped me with a number of issues: one that even Apple Care wasn't able to resolve. I have recommended PowerMax to a number of friends and they have had excellent service, also. I will not buy from anywhere else."

"I stumbled on PowerMax earlier this year when I needed some replacement headphones for my iPhone. They had a pair by a company I liked and for a price that was cheaper than most other sites, so I placed my order and thought nothing more of it. Then I got a personal email...

Sure, they're a well organized site, great selection and decent prices; but what made me sit up and take notice was the personal email I received following my order. It was a real person, from the company (NOT a 3rd party), AND they were in the US!!! It was because of this that I returned to PowerMax when I needed something else, it was because of this I will return to them in the future, and it was because of this that I posted a recommendation for PowerMax on my Facebook page and tell all my friends to use them. Keep up the great work all!"

"Hi Gary,

Wow!

Wow! Wow! Wow!

That was my reaction when I opened my delivery from PowerMax yesterday night. I didn't have a lot of time to play around with my new system, but was incredibly impressed with the condition of my "new" MacBook Air.

I look forward to hearing from you soon about my trade-in.

Thank you (and PowerMax) *very* much,

Eric Johnson"

"Every three or four years I get the urge for a new Apple laptop and pickup the phone and talk to Maiya @ PowerMax. Like an old friend you often don't talk to, we immediately pick up where we last left off.

My latest purchase of a 13" MacBook Air is just the same as all others in the past. Impeccable service, swift delivery, and a great product. A powerful combination.

I'd let my mother-in-law shop there. That's my highest praise."

"PowerMax Computers sold me a used iMac that had previously caught fire and didn't tell me about it.

Apparently they don't check out their used inventory as thoroughly as they indicate on their site's FAQ section.

I'm also pretty confident that I got one of their trade-ins instead of a unit from their off lease, educational and corporate recycling programs also posted in their FAQ because these institutions would've seen the black powder burns on the back panel of the iMac and known it had caught fire and either sent it back to Apple or scrapped it for part recycling.

It took me seconds to remove the back panel off the 2004 G5 iMac and see the burn marks, but I have to be fair and say the insides were clean and the unit was operable for three years from the time I bought it in 2007 because I gave PowerMax the benefit of the doubt that the back panel was a swapped part.

It was during the removing of the power supply that needed replacing three years later is where it showed where a fire took place showing a small portion of the underside of the motherboard and metal LCD panel below it covered in cauterized capacitor fluid with corrosion and residue that was hidden by the original old power supply. And it was clear the fire took place within a previously installed power supply.

The power supply I took out to replace showed no evidence of it catching fire so this was definitely a swapped part, by who is anyone's guess because there's no records of it being replaced by PowerMax or the previous owner.

Just let this be a lesson on buying used compact computers that can't be thoroughly inspected for this type of damage.

But really, PowerMax, how hard would it have been to remove the iMac's back panel and see from the black powder burns that this unit wasn't up to your quality standards to sell.

I paid $1200 for that used iMac. A premium price! My previous Mac, a 2000 G3 Pismo PowerBook, I bought off ebay from an individual for $800 and it's still running today, while my G5 iMac went through two power supplies and finally bit the dust several weeks ago from the logic board dieing.
"

"Ordered a BTO (Built to Order) iMac on a trade-in and received in promptly and exactly as ordered.

Very impressed with the overall service from PowerMax and would highly recommend them.

"

"I traded in 2 older Mac laptop computers. They were very clear about the rules of trading in and provided me with a pre estimate based on my e-mail information. When they receive the laptops they let me know and again to provide the official trade in value which was the same as pre estimate.

I also twice talked on the phone and the service and information was accurate, honest, and helpful.

Then it did take a few weeks to get my order to me because of the supple and demand (iPad2s are very popular).

I had a great experience with them and will use again."

"Beware this retailer!!!! Do not buy any "refurbished" items from them. I bought a powerbook and it has been already been sent back to Apple twice in the last 12 months. Part of the problem was a third-party power cord they gave me -- it wasn't even the right one for the computer they sold me! I will never use them again and I've already warned everyone I know to avoid them at all costs!!"