"seller wont respond only sent part of order"
"Plumbing Supply suggested a few parts that might work for my application. When I received them they did not work/fit as hoped and Plumbing Supply graciously gave me a full refund including shipping. Will use in the future."
"Ordered some 1960 Pex Brass Fittings that are hard to find, Thay had um and were shipped to me. Was happy with the service and would order from them again. Alice was great with our order and helpful with a shipping issue that was my Bad."
"I'll never
buy from you again. I still haven't received my order of for a ( dollar vent. I had to buy from a Local plumber service company. Paid 95 dollars for a service call and 30.00 dollars for the same part. Cancel my order and refund my credit card. Never have I dealt with such an incompetent company. I ordered that part on a Monday, was reassured it would arrive the following Friday of the same week. I believe I ordered it on 10/12/20. Still nothing and look what you cost me. Never again people, NEVER AGAIN!!!
"
"We paid for two day shipping - $25 and six days later = nothing. They won't answer their phone and you can't leave a message. Emails are unanswered. Total scam place."
"Received items other than what I ordered."
"I highly recommend this company! I had a very satisfying experience! The item I ordered came in before schedule and was exactly what I wanted! Their customer service department was very helpful as well!"
"Fast delivery of 1st item got lost c/o UPS... However, plumingsupply stepped up immediately & shipped out a 2nd item without question! Item fit perfectly as described; Great Service - THANK YOU!"
"I received everything I ordered in a timely manner. My only suggestion is the packaging. The ends of the box the pipe and fittings were shipped in were literally tore off. So, I would tape together the pipe into a bundle if shipping more than one and really tape the ends of the box shut with nylon strapping tape. I was amazed the fittings didn't fall out, but luck was on my side........I received everything I ordered without it falling out of the end of the box and getting lost in transit."
"Your website is VERY easy to navigate!! It seems I'm always searching for unusual, less-common items that can go by several different names. I find what I was looking for EVERY TIME!!! I haven't stumped your website yet!! The shipping/delivery was fast and well packaged for shipment. Thank you!!! Customer For Life!"
"It says a lot that I am going out of my way to just write a review for this company. I am just your average DIYer and the gasket I ordered was slightly different but they answered my emails within hours and told me what to do and what order to use the bolt kit in. I'm now a loyal customer."
"Never order from this place! I ordered a toilet seat from here for a customer. The customer was mistaken on the color of the seat and noticed as soon as she opened the box. We inspected the seat before we would accept it and found it was intact and pristine. Otherwise we would have never returned it.
Miraculously, when the seat arrived at PlumbingSupply.com they found "hair, scratches and scuffs all over the toilet seat, and a couple of linear gouges in the toilet seat box." So they denied our return and are making pay to have it shipped back to us.
Absolutely one of the sketchiest places I've ever ordered from. "
"plumbingsupply.com offers unique, quality products at a fair price. I was looking for a set of retro shower and bath fixtures for a renovation on an 85 year old home. The timeline was short, the plumber did not provide an adequate lead-time. I found the perfect products and the customer service department went above and beyond to be sure the shower and bath fixtures were delivered by the plumber's deadline. They interceded with the supplier, kept me informed, and creatively solved a delivery issue. I have never received such efficient, supportive, and effective customer service. I will be a return customer."
"These people are unprofessional and will rip you off. Ordered a toilet handle which is either left handed (standard) or right handed. They had a 50/50 chance of sending the right one, but of course sent me the wrong one. Although I have been a contractor for 20 yrs, they wasted several days of my time arguing about whether it was the wrong item. Handles only work on one side or the other, a 10 yr old could figure it out. After all the hassling, they finally tell me to send it back for refund. When I ask for the return address, they then refuse to accept the return and refund me. AVOID THIS COMPANY. Too many other places to order plumbing supplies. "
"They did not have what I needed in stock, and were just wonderful about keeping me informed every step of the way, to the final ship date once things were in stock. I am very pleased with the Customer Service, and will come back to this site first when I need something again."