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2/5

2014-12-10

"I ordered a set of DVDs online from PBS.org. I was not aware (Nor do they explain this on their site when ordering) that it is their practice to place a hold on your debit account while they collect the money when the item ships. My order shipped, and the order amount was deducted from my account that day. However their hold on my funds will not drop off until 3-5 days AFTER the item is shipped. I have not received my order and this hold (which is essentially tying up my money) will not drop off for another 2 days. When I called to ask them to remove the hold (since they already have my funds) they told me my bank would have to release the hold. However, they are the ones that placed the hold to begin with and my bank tells me I just have to wait till it has expired. They are essentially holding my checking account hostage. Please be aware that this is their practice when you pay for your purchases with this organization online. Be prepared to have double the amount of the purchase tied up in your account for days."

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