"They owe me $135 USdollars… I ordered and payed sunglasses from them and they never delivered the item to me. Thieves!!!"

"I was searching everywhere for a particular pair of glasses and couldn't find them nowhere... I stumbled across OpticsFast and took every step to make sure I was being a smart consumer. I contacted customer service and they were extremely helpful and gave me the confidence needed to purchase through them. There was two winners here; I received my hard to find glasses and OpticsFast received a return customer. OpticsFast was helpful, exceeding my expectations going beyond the call of duty to deliver. My experience with this company has been extremely smooth and I'm looking forward to doing business with them in the future for myself and my family. Thanks guys!"

"Amazing service. I had a specific style of Ray-Ban glasses that I love but they are no longer sold. OpticsFast was able to re-create a nearly identical pair for me. They are perfect and I couldn't be happier. The service was perfect, professional and quick. The quality is amazing. I would recommend them to anyone and will definitely order my glasses from them in the future. "

"Item is as pictured, great price, great customer service and fast shipping."

"I received my glasses, NO case."

"Ordered some sunglasses. They answered promptly via email. Said they would let me know when. Contacted them 5 days later asking when should these glasses ship. The answer was "hopefully" this week. "Hopefully".....???
Also, customer service number does not work -- Keeps you hanging and then just ask you to leave a message.
If I ever receive the glasses, I will not be buying anything else from Optics Fast."

"DO NOT BUY ! Sends you used frames that are JUNK! Customer service is terrible, return messages are 3 words ! Not friendly people"

"Worse Customer Service Known To Man! Called to chase a order, spoke to very rude woman, who told me to hold on then hung up. Tried calling back 3 times with no answer, and on the 4th attempt got through to same woman, who answered the phone with "this guy is being annoying" then proceeded to tell me she couldn't check my order as the systems had gone down"

"Bait and switch. Posted glasses in 5-6 different colors. I attempted to order 2 pairs (1 of them with a price match but they "no longer have that color"). So I ordered another color. The order went through online and then I received an email that they only have 1 pair in their retail store and there is a $40 fee for pulling them. I told them that is robbery and they need to honor their advertised price. They emailed me that my order was canceled."

"scam business and horrible customer service !!!.

i sue opticsfast for breach of contract on aug. 2017. they didn't show up and judge made a decision in favor of me.

on march, 2017 i sent my sunglasses frames after confirming they will match the price of $50,53 for lens replacement with other company (sunglassfix.com). they sent me an invoice of $149,97) when they received my item. i asked them to ship it back and they asked for the shipping fee of $12. i refused the shipping fee because they couldn't match the price.

they are holding my item over 6 months now. i called them several times regarding my frames and they hang off on me in the middle of talking saying "can't find". avoid this scam business!"

"They told me a cost to repair my sunglasses and then when they got them there with free shipping they tripled the price to repair and charged me to get my sunglasses back. I gladly paid it to not let them rip me off by having them allegedly repair them. "

"My initial experience with OpticsFast was quite good. I found the perfect Ray-Ban frame (for me) and they had far and away the best price I was able to find. Becky was my customer rep and she was very good! Since the price of the frame was so attractive I decided to go all out on lenses and went with Progressive Transition lenses with all bells and whistles. I was a little surprised that it took 3-1/2 weeks to get the glasses, but when they arrived I loved the frames. The lenses are quite another story! Because I went from a bifocal to transition lenses. I expected the switch to Transitions to take a bit of time to adjust, but after about 3 weeks I stopped into my local optician to check adjustments. It took less than 10 minutes to get them adjusted and things seemed better...for a while. Over the next month I began to realize that while I good see at different distances, objects were rarely in focus for both eyes. As I began paying more attention this I realized that I had to move my head right or left depending on which eye I wanted in focus. When I had a some time during working hours I took my prescription and the glasses back to the optician and explained what I was noticing with the glasses. He took my glasses and my prescription to his lab. When he returned he advised me that he had good news and bad news. The good news was that lenses had the correct prescription. The bad news was that PD (Pupillary Distance) on the lenses wasn't even close to my prescription. That problem was compounded by the fact that it was cut too high, so in order to use the glasses effectively I have to drop my down and turn my head to the left (or right) depending on which eye I want to focus properly. I did send a note to their Customer Service on July 6 detailing the information above and have heard nothing back in the past 3+ weeks."

"Payed supplement for fast shipment to Europe - Belgium, shame I had to leave on holidays without the sunglasses... order: 23/06, shipped on 30/6, payed 40 USD for shipping 2-3days.."

"My experience with this site has been the worst ever! I dont even know where to start. I ordered a pair of frames that I needed because the last pair was broken and I already had expensive lenses to put into them. They wrote me back the same day I ordered them and told me they no longer had that frame and wanted me to choose out a new frame. I did not want a different frame so I asked them to refund my money. We went back an forth through emails and the rep became VERY RUDE! I mean to vulgar and rude I thought this was all a joke. Since then they email me and text me several times a day. I have asked them to quite and they refuse. So here is some examples of correspondence from them. Copied from emails.
Me: This is the third time Ive asked you...Please just give us a refund!!!!!! Thank you
Them: I already told you to choose another style.
Me: I dont want another style. We have expensive lenses that fit those frames only. You had them on your website as available and you dont have them and I dont want another style. Do you treat all your customers this way....really? Please Im asking you to please just give us a refund
Them: Expensive? There is no lenses that cost wholeslae more then $18.38 that is for progressive no line with all the coatings and crizal. What expensive?
Me: What? That may be your cost but we paid over 400 for the lenses. I will call tomorrow and talk to a supervisor and forward all these emails.
Them: FOUR HUNDRED DOLLARS FOR LENSE!!!!?!?! OMG

aahahahah lolololoo eheheheh they say you comming didnt they?


And this was the 3rd go around with them.

"

"I was recently scammed out of a new pair of sunglasses purchased from this site. Beware; there are multiple sites and this one in particular has a BBB rating of "F". 1000's of complaints.

They had my glasses in stock, which was a big deal as these are no longer made any more. But then after purchasing them, I got an email stating they were out of stock, but they had a floor model available; "Slightly blemished on one of the lenses".

The first sign I should have walked away. I stated I wouldn't pay the normal price for the floor model and gave them a number I would pay. They tried to barter with me; and I simply told them no; I wasn't interested.

They then agreed to my price; which was my second mistake to allow that to proceed and later I then got an email back stating we agreed on a higher price. Their response was quite snippy when I contested that and said I wasn't interested.

One week later after not being charged, I was:

What came next was just mind boggling; they charged me the retail price listed on their website; well over a hundred dollars more then what we agreed too. Additionally, when I got the glasses in the mail, they were so badly damaged with teeth marks on the arms and the lenses being so scratched, I asked for them to send me a pre-paid shipping envelope so that I could send them back for a full refund. They denied this request and stated I had to pay the entire price as they stated it was known that they were damaged. The picture they sent to me had no damage and the description sent to me about the glasses stated they had a slight imperfection on ONE of the lenses. Teeth marks people...the lenses were just shot as well, massively scratched.

After numerous back and forth emails, I learned via one of them that they weren't floor models after all, but that they were purchased on eBay. There were so many lies and deceptive attempts to-date, I gave them a final chance to redeem themselves or I would call my credit card company. They stated "I" could send them back and once they got them they would evaluate them and if deemed necessary; would charge me a huge restocking fee. I would have to ship them back insured with signature delivery and then have to see if they would let me return them, and if so be charged an outrageous amount of money to have them restocked. And they were so rude in their email exchanges that at one point they sent back an email with the same picture on it multiple times stating "I DON'T CARE, I DON'T CARE".

At that point, I called my Credit Card company and they gladly refunded my money and closed the case.

I sent emails to the BBB, opened a case; notified their website service provider, spent time here and other places as well explaining my experience and then did some homework to find out who this person is that is scamming thousands of people. You don't have to dig very far; he has already been arrested for harassing and scamming his customers, but obviously hasn't learned his lesson. The pattern is; he (Vitaly) scams you; then harasses you when you file a claim. How this site is still on the Web (Go Daddy), is beyond me?

The harassing emails started and continue to come in still. Numerous phone calls to where I simply just block them now.

"